BMW of McKinney
McKinney, TX
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I traded in my vehicle at a dealership where they were supposed to handle the payoff on my existing loan. More than 30 days passed, and the loan still had not been paid off. During this time, I was given supposed to handle the payoff on my existing loan. More than 30 days passed, and the loan still had not been paid off. During this time, I was given little clear communication and had to repeatedly follow up to get basic updates. Eventually, I was told the delay and resulting issue was my responsibility, and that I now owed a “shortage” to Toyota, despite no clear breakdown or documentation being provided upfront. This experience has been frustrating because the responsibility to pay off the trade-in loan was part of the agreement at the time of sale. The delay appears to have been on the dealership side, yet the financial impact was being shifted back to me after the fact. I requested written proof and a clear explanation of the numbers, but the communication has been inconsistent. I would strongly recommend that anyone trading in a vehicle gets everything in writing, closely monitors payoff timing with their lender, and does not assume the dealership will complete the payoff quickly without follow-up. More
I worked with Eunise and Kyle at BMW of McKinney and my experience was nothing short of amazing. They have been so attentive and incredible before, during, and after the sale. This dealership has earned a experience was nothing short of amazing. They have been so attentive and incredible before, during, and after the sale. This dealership has earned a customer for life. I especially want to thank Selim for teaching me how to use all my cars bells and whistles. Go see them!!! More
I spoke with Angela and she was able to get me taken care of and make sure any questions were answered. She made the process smooth and understandable of and make sure any questions were answered. She made the process smooth and understandable More


