BMW of Middleburg Heights

Purchased a Bmw online. From start to finish this was the best dealership by far. Great price, better car, and out salesman Tom was extremely professional and efficient. Highly recommended. Thanks guys!! best dealership by far. Great price, better car, and out salesman Tom was extremely professional and efficient. Highly recommended. Thanks guys!! More

Service Department Have been taking my BMW to this dealership for service for a few years now and ALWAYS receive top notch service from the entire department and particu Have been taking my BMW to this dealership for service for a few years now and ALWAYS receive top notch service from the entire department and particularly, service advisor Cassie. More

Couldn't have been more pleased My experience this morning at the service department of BMW of Middleburg Hts was excellent. Both Christian Gufreda ( Service Consultant ) and Jaco My experience this morning at the service department of BMW of Middleburg Hts was excellent. Both Christian Gufreda ( Service Consultant ) and Jacob Duncan ( Certified Technician ) were great to work with. Both addressed the issues I had, and I left knowing that all my concerns were answered and corrected. You are very fortunate to have two such professional and knowledgeable guys in your service department! Bob W. More

Outstanding work, responsive, polite, fast I stopped at service with out appointment to check my tire pressure and reset the dash light. I was taking immediately and the work and result was out I stopped at service with out appointment to check my tire pressure and reset the dash light. I was taking immediately and the work and result was outstanding. In winter time I stopped because of a flat tire, they took me right away and take care of my car. Very polite, very nice and knowledgeable. More

Outstanding, responsive, accomodating Can’t say enough about Travis and Mr. Palmer. Top knot has service and care. They are so professional, knowledgeable and perfect salesmen. They aren’t Can’t say enough about Travis and Mr. Palmer. Top knot has service and care. They are so professional, knowledgeable and perfect salesmen. They aren’t pushy and are classy and competent. More

Great experience, outstandin service I stopped late on a Wednesday to test drive a car, they were closing early because of a parade, but Travis took my data and follow up next day. On Fri I stopped late on a Wednesday to test drive a car, they were closing early because of a parade, but Travis took my data and follow up next day. On Friday I bought the car. More

Poor experience, not customer focused We were purchasing a used car from this dealership and placed a down payment in order to hold the car while we waited on an insurance claim check. Thi We were purchasing a used car from this dealership and placed a down payment in order to hold the car while we waited on an insurance claim check. This process was over the period of 12 days, with constant communications with the salesperson confirming that we were still planning to purchase the car and where we were moving along in the process. On July 2nd, we had an email saying that everything was still good, and to let them know when we were ready to pick up. An email was sent on the 5th to confirm that we had everything ready and would pick up the next day. We called on July 6th morning to pick up the car, only to be told it had been sold. No phone call, no email, not even a refund of our down payment (they refunded AFTER I found out it was sold). I was told that the "owner" had sold it and there wasn't anything the salesperson could do. After a wasted day of searching for a replacement car, we reached out to the GM of the dealership (who is located at a different facility) and he was willing to look into it. We got a call later on saying that the car was still available and that they were cancelling the other sale. Because of the hassles and wasted time, we had missed our window to pick up our loan papers and had to wait two more days to get the car. During this time, we met with the salesperson and the sales manager, only to leave with a feeling that they didn't really care and would not have done anything had the GM not gotten involved. During our conversations they tried to make it sound like this was our fault (saying they had called and not gotten responses), but I had my email trails with me and put that to rest. In the end, we got the car, but it was an awful experience. We understand that a dealer can't hold a car forever and that mistakes are made (two buyers for the same car), but its how they handled it was what really upset us. A simple phone call or email when they had a potential buyer and we could have put over half the price of the car down to hold it, or maybe even made the purchase a different way. To simply sell it out from under us and then act as if it was our fault was the exact opposite of customer service. There are two sides to this review: - BMW of Middleburg Hts: We will never do business with them again (and I have had my BMW serviced there in the past). The salesperson is nothing more than a yes-man for the sales manager, he even said "I just work here" when challenged to make it right. The sales manager does not have a strong focus on customer service, simply making us feel better about the experience would have gone a long way. - BMW of Westlake: Outstanding team (GM and Office Manager), they stepped up and helped make this right by getting the car that we had put a deposit down on. They followed up on phone calls and were extremely supportive. I would not hesitate to work with that team again. More

Robert Nazarczuk gave a A+ exceptional service My husband and I has been on a car shopping in the last 2 weeks, and we had a great experience at this BMW dealership in Middleburg Heights. The staff My husband and I has been on a car shopping in the last 2 weeks, and we had a great experience at this BMW dealership in Middleburg Heights. The staff are amazing in attending their customers, felt like we are special!! Rob has been very helpful with his knowledge about the car we were interested in, never pushy, made us feel comfortable overall. We got the car we wanted and very satisfied with the customer service we received. Thank you so much!! More

Great experience, amazing staff! We stopped in late on a Saturday afternoon within two hours of closing. We were able to test drive two X5s and the sales team of Steve and Travis is a We stopped in late on a Saturday afternoon within two hours of closing. We were able to test drive two X5s and the sales team of Steve and Travis is acted like they had all the time in the world for us. I’m sure they wanted to move on with their evening, but we felt very special because of the attentive service by Travis. The service is what made us complete the purchase on the next business day. We definitely have found a great team at Middleburg BMW, and recommend them without a doubt! More

Thanks to this great staff!!! The people here at BMW of Middleburg Heights are a great staff that has helped me out of a few tough situations & into even better positions. I really The people here at BMW of Middleburg Heights are a great staff that has helped me out of a few tough situations & into even better positions. I really appreciate their great efforts and patience with me. Every time I stop in is a great & knowledgeable experiance. Thanks for everything!!! More