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BMW of Mobile
Mobile, AL
431 Reviews
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Showing 431 reviews
July 01, 2015
Awesome car buying experience by an out of town buyer!!! I found a CPO certified car online with exact same package and options I was looking for at this dealership and contacted them to know more, I was soo I found a CPO certified car online with exact same package and options I was looking for at this dealership and contacted them to know more, I was soon contacted by Sonya West and from that point onward she worked with me to not only get a good deal on this car but also took care of all my need with this transaction making sure all my questions answered and concerns being addressed. Being out of town buyer around 600 miles away I wasn't sure if I am making the right decision to fly down to get this car and honestly I got more worried when I read the last 2 reviews which warned out of town buyers, but then Sonya did gave me an assurance and she did stood by her promise. She truly made this ultimate driving machine buying transaction no less than ultimate buying experience. I am glad that I did flew down and closed this deal, the car was as good as it was in the pictures and I had no complaints. Sonya not only made sure that I leave happy and satisfied but had been in regular touch since then taking feedback on my drive experience. It was also a pleasure to meet Paul in finance, he also took very good care, walked me and guided through different finance options, suggested some add-ons with no sales pressure at all. Overall I couldn't have expected anything better with this whole process. I would like to thank both Sonya and Paul for making it a pleasurable experience. More
by Gaurav
Employees Worked With
Paul, Sonya West
May 18, 2015
Out of Town Buyers Beware!!! I"ve purchased a vehicle long distance from a Ford Dealership and the service was outstanding. My experience with BMW Mobile has turned into an experi I"ve purchased a vehicle long distance from a Ford Dealership and the service was outstanding. My experience with BMW Mobile has turned into an experience that I will never forget. I have contacted Paul, McCovey and the Floor Manager without response. The vehicle was delivered to me and I certainly can't discount this. The photo of the vehicle online was quite different than the SUV I received. This mind you is a CPO vehicle . CPO means different things at this dealership. I have a only a 1 yr subscription ot BMW Assist (it doesn't work anyways). Its like the vehicle it was stripped. I don't have a cargo cover, the rims are all scrapped up, no SIRRUS radio as advised and two of the tires need to be changed already. What in the world!!!! The vehicle also needs to be detailed. That's not it...I don't have one piece of paper that notes that I bought this vehicle. The paperwork was supposed to be provided to me at delivery of the vehicle......not!! Then it was supposed to be mailed to me. Months later I don't have any paperwork and no one will return my phone calls. I have contacted BMW National and they are handling the matter now. Don't buy a vehicle from this location.........if a Ford Dealership is more ethical than a BMW dealership then there has to be something wrong. AM I driving this vehicle back to Mobile from NC to get the items needed >>.NOT!! I asked if I could return the vehicle and no answer therefore anything done to my BMW will be handled at the dealership here locally. More
by Dee Dee
Employees Worked With
Paul, Manager, McCovey
April 27, 2015
Out of Town Buyers Beware My experience with BMW of Mobile was terrible as an out of state buyer. I spent half a day working with the salesman and Director of Finance to purch My experience with BMW of Mobile was terrible as an out of state buyer. I spent half a day working with the salesman and Director of Finance to purchase a certified X3. Was told they would not accept deposit for the vehicle until a credit application was submitted. I submitted the application promptly and dealt with the Director of Finance to discuss overnighting of remaining documents to be finalized. Booked flight, rental car, and hotel to come pick up the vehicle by the date discussed. I called back next business day to review status and was informed the car was sold. No attempt was made to contact me to indicate further action was needed on my part to secure the vehicle. More
by CarShopper
Employees Worked With
Director of Finance Paul Jones, Brent Waldron
March 23, 2015
Lease of new BMW Outstanding job by Ms Glenda White, friendly, knowledgeable very easy to work with. Found the exact car we wanted. Sales manager Gregg, made sure our Outstanding job by Ms Glenda White, friendly, knowledgeable very easy to work with. Found the exact car we wanted. Sales manager Gregg, made sure our lease was completed to our satisfaction. Great help. Mr Jones in finance was also a pleasure to work with!! Overall a great experience . More
by George
Employees Worked With
Mr Jones finance Mr Gregg sales manager , Glenda White
March 02, 2015
Great place to buy a car and great service after the sales. If you want a BMW this is the place for a super experience Paul Vanderfin and great service after the sales. If you want a BMW this is the place for a super experience Paul Vanderfin More
by PWV1964
Employees Worked With
Tom Davenport and Paul Jones
December 04, 2014
Best car buying experience of my life! I have been in the customer service business for over 15 years, and when a company genuinely WOW's me, I like to let them know just how great a job th I have been in the customer service business for over 15 years, and when a company genuinely WOW's me, I like to let them know just how great a job they are doing. You all get a 5 star review from me. What astonishing customer service with attention to detail, and going above and beyond whats expected! Glenda White was my sales professional, and what a lovely and remarkable woman! Being a woman (and new mom) shopping for a vehicle, can be rather frustrating because men can be aggressive and pushy. So it was just a breath of fresh air to get a woman who could understand all my needs, and be compassionate! Glenda even stayed late to assist in the closing of the vehicle purchase and moved all of my things, from the car I was trading in, to the new car I was purchasing- including the moving and installing of my 4 month old baby girls car seat. Impeccable customer service by every single team member I came in contact with!!! I will be sure to spread the word and I will surely be back myself. Thank you for such a wonderful car buying experience More
by sarah.c.morton.9
Employees Worked With
Glenda White
November 25, 2014
worst experience, horrible customer service I thought luxury meant just that. I was wrong. every since I bought my car I had nothing but trouble. overpriced for every little thing that this car I thought luxury meant just that. I was wrong. every since I bought my car I had nothing but trouble. overpriced for every little thing that this car needed and on top of all that they are as rude as they can be!! I have been to other dealerships that treat you a 100 times nicer because they really appreciate your business, I hate that I bought my first car with them but I will make sure that next time I go take my money somewhere else!!! More
by gabyaby
Employees Worked With
josh, Becky Woodyard
November 07, 2014
Best deals in area best customer service in area Best deal In area best customer service. The day I purchased my SUV from BMW I visited several dealerships on the belt Line. BMW, I chose, due to the Best deal In area best customer service. The day I purchased my SUV from BMW I visited several dealerships on the belt Line. BMW, I chose, due to the service, availability, and deals. I recommend you make BMW your first stop. More
by vbyard
Employees Worked With
Sonya West
September 04, 2014
What a fabulous, fun buying experience! We just bought our first expensive car. We shopped around. We really wanted a BMW x 5 loaded and could not find it or find a dealership and people wh We just bought our first expensive car. We shopped around. We really wanted a BMW x 5 loaded and could not find it or find a dealership and people who wanted to work to sell a car. BMW of Mobile was the exception. Salesman Chris and General Manager Greg were so informed, patient, and a joy to work with. They knew their cars and they listened to our needs and wants. They actually made buying a car a pleasure, a joy, and a happy experience! They gave us a great deal! Chris, Greg, and Brent all stayed very late on Labor Day so we could drive our new car home that night. We are so appreciative of their efforts to make our dream come true. I highly recommend this dealership with these hard working experts. I'm going to buy all my cars from BWM. Of Mobile. Thanks again, Chris, Greg, and Brent. I am one happy girl! Ellie n Bob Ackley More
by Eackley
Employees Worked With
Chris, Greg and Brent
August 19, 2014
Great Experience!! BMW of Mobile far exceeded any dealership I have ever dealt with. I would recommend Glenda to anyone, she was great. From the start of our experienc BMW of Mobile far exceeded any dealership I have ever dealt with. I would recommend Glenda to anyone, she was great. From the start of our experience with Glenda to Anna detailing all the features of our new car it was 100% professional and personable. This dealership renewed my belief that large dealerships CAN provide a great car buying experience. More
by Dtiger
Employees Worked With
Glenda White
