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BMW of Mobile
Mobile, AL
431 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 431 reviews
June 27, 2014
Came in for a test drive, but drove off with a great deal. Ken at BMW of Mobile was great, I came in for a test drive of a New X1, Ken talked me into driving the X3 and I love it. Thank you Ken and the Genera Ken at BMW of Mobile was great, I came in for a test drive of a New X1, Ken talked me into driving the X3 and I love it. Thank you Ken and the General Manager of BMW of Mobile for a pleasant purchase. I will recommend your Dealership to every one I know. More
by slakey
Employees Worked With
Ken
April 25, 2014
Great First Time Experience For BMW The Service of my 2006 BMW 650i was The Service was outstanding. When Craig Stueve joined BMW he brought the same professionalism he exhibited while w The Service of my 2006 BMW 650i was The Service was outstanding. When Craig Stueve joined BMW he brought the same professionalism he exhibited while working for Dean McCrary. I own two Audis so it was a sad day when he left Audi, he was my favorite service advisor. However I'm glad he did now since I've become an owner of a BMW. I'm so glad to have him with BMW Of Mobile. Looking forward to another 8 years or more working with Craig. It you need assistance, do ask for him by name, he will go out of his way to take care of your needs at BMW Of Mobile. More
by MotorMann934
April 06, 2014
Great experience I recently purchased a Range Rover from BMW of Mobile and the employees were great. They treated us superior from the first phone call all the way thr I recently purchased a Range Rover from BMW of Mobile and the employees were great. They treated us superior from the first phone call all the way through the final process. ..Glenda and Brian are definitely assets to the company and will change the way people thin Know about purchasing a automobile More
by Larryg43
Employees Worked With
Brian Johnson, Glenda White
February 14, 2014
We came to the dealership to purchase a new vehicle and was greeted by Sonya. She explained how the warranty was so much better on a pre owned versus a brand new car. She saved us thousands. She was great. was greeted by Sonya. She explained how the warranty was so much better on a pre owned versus a brand new car. She saved us thousands. She was great. Hope you had a great Valentines Day. Your the best!!! More
by thj123
Employees Worked With
Brian Johnson , Sonya West
February 12, 2014
Customer service from Sonya was incredible. Very polite and professional. Very happy with experience. Had car waiting for me when I arrived for test drive. and professional. Very happy with experience. Had car waiting for me when I arrived for test drive. More
by Cm2seabee28
Employees Worked With
Sonya West, Sonya West
February 12, 2014
The staff at BMW of Mobile are absolutely incredible! You can't get customer service like this anymore, not even if you know the owner of the dealership. The sales manager, Mr. Hearn was very attentiv You can't get customer service like this anymore, not even if you know the owner of the dealership. The sales manager, Mr. Hearn was very attentive to our needs and called us to make sure everything was perfect in the days following our purchase. The service department is state of the art and all of the service advisors seemed excited to meet us and wanted to make sure we knew they would always be there to answer any questions my wife and I ever have. THE TEAM AT BMW OF MOBILE TREATED US LIKE CELEBRITIES! More
by jasondking
Employees Worked With
Sonya West
February 10, 2014
I purchased a Tahoe from Todd Overstreet and he was great. The sales manager Brian Johnson came out and welcomed us to the dealership and was involved in the whole process...They are super.... great. The sales manager Brian Johnson came out and welcomed us to the dealership and was involved in the whole process...They are super.... More
by chris.lowe56
Employees Worked With
Brain and Todd
January 27, 2014
If God would have created a dealership from xxxx..."BMW of Mobile" would have been the one. My wife took her 2005 Z4 into the dealership for service as before for a simple oil change with co xxxx..."BMW of Mobile" would have been the one. My wife took her 2005 Z4 into the dealership for service as before for a simple oil change with coupon in hand and to get an estimate on repairs to the under body engine cover assembly that over the years of wear and tear of rubbing on every driveway, because the 2005 Z4 sits so low...She also needed to have her radiator tank replaced because it had a crack at the molded seal of the plastic tank.. The dealerships service department was not overly busy and this was the second time to return to try to obtain service on these issues, but in order to do the services and for the dealership to do a complete inspection of her car the service adviser Angie advised that she also needed to have brake fluid changed and the automatic transmission fluid changed because they looked dirty.. Ok'd all of the charges with Angie the service adviser on the oil change, radiator tank replacement, fluid changes for the brakes and the transmission, but these would take all day so Angie gave my wife a loaner BMW X1 and told her she would call... Later upon return at lunch to check up she spoke with the body shop guy and got her estimate from him. The estimate was $1,200.00 and was to repair and repaint her front bumper which was not even for the damaged area she requested the estimate on. She ask him for that one and was told the service department would estimate that repair. The wife just turned and went back to work... No call and my wife had several meetings and conferences calls so did not have the time to call herself.. Angie or any person with the dealership NEVER CALLED. Next morning at 6 ish wife gets electronic message say her car was ready. Angie was not at work when she called around 10:00-AM and the service person she spoke with could not find her paperwork. Went to the dealership and the service adviser still could not find her paperwork so he told her she would just have to wait and that he was too busy...Wife waited 30 minutes and he still had no answer...and started getting rude to her while taking a phone call. She waited and finally the paperwork was found....after he made a call to Angie.... After reviewing her bill they had overcharged her and she was again told to wait and he would take care of it. Well he could not figure how to credit her account back and again was told to wait.. Figured it out and she left the dealership. Oh. I almost forgot...On the phone while getting advise from Angie in a glass room next to the service desk with two other gentlemen customers also waiting for help he called by wife a The xxxxx .....Not Cool.. Will never return.....I will Go to Pensacola BMW Dealer...."Sandy" knows how to manage a dealership ...................... More
by bigem1
Employees Worked With
ANGIE
December 02, 2013
RIP OFF. PEEPARE TO HIRE A LAWYER. DEALERSHIP UNDER NEW OWNERSHIP WITH POOR MNGMT. SERVICE DEPT IS A SCAM. TAKE IN TO REPAIR ONE THING AND KEEP FINDING NEW PROBLEMS. YET FINE ON DIAGNOSTIC. THEY BREAK WHEN OWNERSHIP WITH POOR MNGMT. SERVICE DEPT IS A SCAM. TAKE IN TO REPAIR ONE THING AND KEEP FINDING NEW PROBLEMS. YET FINE ON DIAGNOSTIC. THEY BREAK WHEN SERVICING YET TAKE NO RESPONSIBILITY AND WILL CHARGE OWNER FOR. OFFER NO LOANER CAR. ONE REPAIR BECOMES 5 MAJOR REPAIRS. 1 WEEK BECOMES ALMOST 2 MONTHS. More
by bmerbmwx5
Employees Worked With
Craig
