BMW of Mobile

Last year I took our BMW to this dealership because of location. I scheduled a oil change and detail and was told to drop the car off at 8am which I did. When I got there, they didn't have any records o location. I scheduled a oil change and detail and was told to drop the car off at 8am which I did. When I got there, they didn't have any records of me making an appointment. They did take the car and as I stated, I needed the oil changed and I asked for car to be detailed. They said that the car would be ready after lunch and that they would call me when it was ready. I never received a call. Around 4pm, I called and the service advisor said that she would have to call me back...I waited another hour until 5pm and had a co-worker of mine drop me off at the dealer. When I told them that I was there to pick up my car, they said that it would be right up. I waited in the waiting area for another hour. At 6:15pm, I went back into the service office to ask what was going on and they still had no answer. I finally got my car at closing time but to my surprise, it hadn't even been washed, muchless detailed. Yet I paid almost $200 for the detail. I had to bring the car back the next day for them to detail it...which by the way was not done very well at all. Fast forward over a year and today I found myself having to use them again for an oil change because my regular service center is booked and I had to get my oil changed before a long trip. I dropped my car off at 8:00am and it is now 1:05pm as I type this...I called and guess what, my service advisor can't give me any information...........oh my God........an entire year later and no improvements.....Wow...just wow! More

I recently purchased a Honda Accord from Miranda, and Brian. The process was simple and the atmosphere was great. They arranged my financing and made me feel at home. I will always recommend my friends a Brian. The process was simple and the atmosphere was great. They arranged my financing and made me feel at home. I will always recommend my friends and family....Great Job!!! More

Made an appointment for service on my BMW, said they would call in an hour or two and let me know what was wrong. Never called. I called the next morning and they told me what it was. I said ok fix it would call in an hour or two and let me know what was wrong. Never called. I called the next morning and they told me what it was. I said ok fix it and got a loaner. Said they would call me the next day when it was finished, they never did. I called two days later and they said it needed a part. I said ok, why didn't you let me know you needed it and my car wouldn't be ready? Their response: "sorry". After I called for updates every day I eventually got tired and decided to let them call me when it was done. They never did. Next thing I know, they're calling me threatening to charge me for the loaner because I've kept it too long. They never told me my car was ready. Now the manager has to approve me getting a loaner car only after I approve service to the car because "of a previous loaner car incident". Appalling service. More

I purchased my BMW used from another dealership. I called BMW and dealth with Craig Stueve. He looked up my warranty i got great service! called BMW and dealth with Craig Stueve. He looked up my warranty i got great service! More

I got a certified per-own vehicle that resulted to be a lemon, after three visits to the dealer in 3 months I own the vehicle, they still not fixing it. What a mess! Poorly ethical and bad customer service lemon, after three visits to the dealer in 3 months I own the vehicle, they still not fixing it. What a mess! Poorly ethical and bad customer service, I can't wait to replace that car. More

As a previous owner of a Lexus, I expected a great deal of customer service. I was and am very disappointed with the overall experience. of customer service. I was and am very disappointed with the overall experience. More

When I first contacted BMW of Mobile all was great. They called quickly when I inquired about a car and I was able to buy a used Altima. The sales manager and sales person were very helpful and friendly. Th called quickly when I inquired about a car and I was able to buy a used Altima. The sales manager and sales person were very helpful and friendly. The problem I have had is getting the second intelligent/remote key that was supposed to come with the car. Evidently the previous owner didn’t give them both keys, but the sales person was trying to get it from them. I contacted the sales person in Jan, Feb, March and April but to no avail. I even asked if I could purchase one, have it programmed for my car and they could just reimburse me but I didn’t get a response. I really don’t want to give this dealership a bad review but because I never received a solution to this issue I can’t. I feel I gave them numerous opportunities and even gave them a way to fix the issue by reimbursing me. More

We recently purchased a used car from this dealership, even though it was relatively inexpensive compared to most vehicles on their lot, they still treated us like we were buying a $50K car instead of a $ even though it was relatively inexpensive compared to most vehicles on their lot, they still treated us like we were buying a $50K car instead of a $10K car. Oh, and what a GREAT deal did we get! Thanks GM Lloyd for working out the details so quickly, no haggling over prices here, they are very willing to negotiate and make it affordable. Processing took a while, but as it does everywhere you go. But they have a nice waiting area, plenty of amenities and friendly staff while you wait. Thank you for such a great deal and great service. Highly recommended. More

Do NOT come here! Horrible customer service, not kid friendly at all! Was passing through Mobile from FL. To Texas had car problems.. Absolutely rude!!! Especially the secretary's! friendly at all! Was passing through Mobile from FL. To Texas had car problems.. Absolutely rude!!! Especially the secretary's! More

Your service folks are fabulous. I think they're happier than under previous ownership. They make me feel special, as if I'm the only person they have to deal with today. And the renovations are beautiful. than under previous ownership. They make me feel special, as if I'm the only person they have to deal with today. And the renovations are beautiful. Thank you for taking good care of me and my BMW wagon More