BMW of Mobile

I am writing this review as a "To Be Serviced" bulletin was ignored on my car. Now, you want $981 to fix it when it was under warranty for that to be done. In November/December when your entire st bulletin was ignored on my car. Now, you want $981 to fix it when it was under warranty for that to be done. In November/December when your entire staff quit in the service department -mechanics included you had my car for almost a month. My car was literally ignored for the warranty for this item with a TBS bulletin out, but you did manage to get a whopping $1000 for new tires. Should the customer have to pay for your lack of servuice details? That is my question! More

REALLY DISAPPOINTED! My first BMW purchase and unfortunately it was here. The salesman was friendly but had such poor knowledge of BMW in general. My shopping buddy is a BMW owner and could tell m unfortunately it was here. The salesman was friendly but had such poor knowledge of BMW in general. My shopping buddy is a BMW owner and could tell me more about most of the cars on the lot than the salesman. He didn't even know that there was a built-in car alarm (which there is of course). When I was sorting out my finances, the salesman failed to give me some vital details on payment/titling despite my explanation on how I was going to purchase. Since I am Military my bank deals with loans a certain way when buying from a dealer, again, he had no knowledge of how this works and the manager had to come sort out these details unnecesarily. Also, they were going to tint the windows for free and upon pick up I realize that a child could have done a better job of cutting the back windshield tint. It absolutely cheapened the look of the car and will have to be re-done. When I asked about why it looked like that, the response from the salesman was, "well, when it's done for free you can't really expect it to be the best." The detailing they said would be done was not done whatsoever, all the white dust underneath the hood was still there, and some small garbage from the previous owner. So I guess the salesman wanted to discuss some extra features of the car that I wasn't aware of on pick-up and this consisted of what "BMW" stands for and how it came to be...which I could have read on wikipedia. A better discussion I thought would have been why they didn't clean it out. I could have made a bigger stink about the terrible service but after all I wanted to get away from them ASAP and my words would have been quite harsh. Next time I'll do a little more research on the salesman I am working with. Thank goodness I'm moving and won't have to do business there again!! More

A service code was showing for some standard service that was due. I'm a fairly new owner and wasn't quite sure how to proceed. I called the dealership and Kim was very helpful over the phone. When I came was due. I'm a fairly new owner and wasn't quite sure how to proceed. I called the dealership and Kim was very helpful over the phone. When I came in, Angie helped me. She was very thorough, professional and friendly and her approach gave me confidence that I was in good hands. The work was done the same day and I really appreciated the shuttle to and from my office. I'm not always comfortable handling matters related to car service, so I must say that having two women help me provided an extra comfort level. Angie and Kim are to be commended for their excellent customer service. They are true professionals. More

I went in to service to have an exhaust "rattle" repaired. They found the problem and also identified a couple of other items coming up for service in a couple of months. I was able to get "rattle" repaired. They found the problem and also identified a couple of other items coming up for service in a couple of months. I was able to get those items taken care of in the same visit. Parts had to be ordered for the exhaust "rattle"; the parts were in within 3 business days and the repair was made in a timely manner. More

Kevin Hunter is the best, he is extremely knowledgeable answering all of my questions and he worked hard to get me a good deal. Kevin made buying a car a great experience. I highly recommend Kevin Hunter a answering all of my questions and he worked hard to get me a good deal. Kevin made buying a car a great experience. I highly recommend Kevin Hunter and BMW of Mobile to anyone interested in purchasing a BMW. More

this was the easiest car buying experience i've ever had. i worked w/ kevin hunter and he was great. he programmed some stuff in the car for me and has followed up several times just to see how the car's doi i worked w/ kevin hunter and he was great. he programmed some stuff in the car for me and has followed up several times just to see how the car's doing, etc. it's my first bmw but definitely not my last. More

Excellent experience! When I arrived late in the evening, the car that I was interested in was parked right up front ready for a test drive! They offered me a drink and treated my kids like they we evening, the car that I was interested in was parked right up front ready for a test drive! They offered me a drink and treated my kids like they were their very own! I went to many dealers and they were by far the most welcoming! Needless to say, I gave them my business and I'm glad I did! I even had a few things that I needed them to look at and they did it very promptly with no charge! I love my 330i and if I have had to do it all again, I would not change a thing! Thanks BMW of Mobile and keep Kevin around for awhile, he was wonderful! More

Kimberly Lins Tew provided great, professional service while i had my car in for repairs. This is without a doubt the best, most courteous service i have ever had while at any car dealership. The service while i had my car in for repairs. This is without a doubt the best, most courteous service i have ever had while at any car dealership. The service was done right and in a very short period of time. Thanks to Kimberly and BMW OF MOBILE for taking such good car of my car and for being such FRIENDLY professionals. Two thumbs up!!!! Keep up the great work. More

Kim Tew is one of the best service consultants in the business! I prefer to bring my car to the dealer to be serviced as opposed to another shop, where I would pay less, because of the excellent service business! I prefer to bring my car to the dealer to be serviced as opposed to another shop, where I would pay less, because of the excellent service that I receive from Kim and the rest of the fine folks at BMW of Mobile. More

Kimberely was A great inspiration when I carried my vehichle in for servicing. She explained in detail what would be done and the correction steps for any discrprtancy , if any were found. I would high vehichle in for servicing. She explained in detail what would be done and the correction steps for any discrprtancy , if any were found. I would highly reccomend her as A service advisor. She was A very pleasant lady to work with. More