BMW of Mobile

Jaron and Jeff are the best! They work hard for you and have your best interest. Truly a different and better buying experience. This is my 4th BMW and all from BMW of Mobile. They work hard for you and have your best interest. Truly a different and better buying experience. This is my 4th BMW and all from BMW of Mobile. More

Disgruntled customer Bought my 2016 bmw z4 6 months ago. I decided to cancel the tire and wheel protection contract within a few days of purchase. The dealership has to Bought my 2016 bmw z4 6 months ago. I decided to cancel the tire and wheel protection contract within a few days of purchase. The dealership has to mail the cancellation to the safe guard people and the a check was supposed to be sent to BMW financial services they still have not received the check that was to go towards the car purchase. I have called and left messages and its all to no avail. I am out over two thousand dollars and it has been one of the most frustrating experience I have ever had with a bmw dealership. This is my 3rd bmw and I have never had any problem. If I had to do over again I would avoid this place like the plague. Buyer beware!!!! More

Maintenance I took my car in for maintenance on Jan 25 and work was not complete until Feb 1. I was not notified of diagnosis until Jan 29. In general communicati I took my car in for maintenance on Jan 25 and work was not complete until Feb 1. I was not notified of diagnosis until Jan 29. In general communication from service advisor was poor and unacceptable and they made little effort to expedite parts delivery. As far as I know the car was repaired properly. More

Car buying made easy The manager and salesman made car buying easy. They were eager to sale. They were friendly. They made you feel comfortable. The other salesman in the The manager and salesman made car buying easy. They were eager to sale. They were friendly. They made you feel comfortable. The other salesman in the showroom were also friendly. Go by and see Travis for your next purchase. More

Great experience Great service department. Shay was my service advisor and he was very helpful. He made sure all of my concerns were taken care of. I highly recommend Great service department. Shay was my service advisor and he was very helpful. He made sure all of my concerns were taken care of. I highly recommend it. More

Key Replacement Original key replacement contract not on file. They accepted it but still charged me 150 as they said to program the key. Could have completed myself. Original key replacement contract not on file. They accepted it but still charged me 150 as they said to program the key. Could have completed myself. No need for the program charge. More

Onde more, a bar experience with service department Car was not ready by end of the day as agreed, nobody called to inform. The following day, after several calls and having sales department to interfe Car was not ready by end of the day as agreed, nobody called to inform. The following day, after several calls and having sales department to interfere, I was able to get the car after one hour waiting for the paperwork. It was Saturday, service was very busy but just one guy working, whereas sales department had a lot of salesman. Waiting room was full, nothing to eat, not even coffee. Noise in the vehicle has never been resolved for more than one year. Poor service. More

40,000 mile service Easy to schedule. Service advisor provide thorough rundown of necessary service and kept me informed. Waiting area fine and price was reasonable. The Easy to schedule. Service advisor provide thorough rundown of necessary service and kept me informed. Waiting area fine and price was reasonable. The entire process was positive. More

25K Miles Service The offered on October 26 was great. My car was thoroughly checked. I really appreciate the car wash (interior and exterior). It looked so nice. Good The offered on October 26 was great. My car was thoroughly checked. I really appreciate the car wash (interior and exterior). It looked so nice. Good job. More

Excellent Service Becky at BMW of Mobile was extremely helpful. She saw me quickly and took care of my needs when my X5 was acting up. She put me in a loaner and frequ Becky at BMW of Mobile was extremely helpful. She saw me quickly and took care of my needs when my X5 was acting up. She put me in a loaner and frequently checked back with me about the status. I would definitely recommend using BMW of Mobile for future services. More