BMW of Mobile

BMW of Mobile blew the engine in my mom car…. They then kept my mom car over a year and wanted us to pay $1,000 + to have it towed home after driving it in I have reached out to BMW corporation b They then kept my mom car over a year and wanted us to pay $1,000 + to have it towed home after driving it in I have reached out to BMW corporation but they said the shop is owned separately from them but they still noted the complaint however BMW of Mobile first stated that they weren't at fault my insurance company should have approved the second repair because rods just throw for no reason, then I was told the engine was never broken down to show metal in the pan but I got the pictures from my warranty company and once I showed the metal in the pan they then pulled up the car fax said that when we took it to Pelc 100+ miles prior to bringing it to them Pelc cracked the oil pan which is why the rod threw... what I don't understand is how did the cracked oil pan that they claim Pelc caused make the rod spin when they had already replaced the oil pan from the repair that my warranty company approved weeks prior to the rod being spun... also they said they drove the car after repairs for 3 miles then left it idle in the bay which is when the rod spun, they had already replaced everything so it's not making sense someone please help More

I had a very good experience at BMW of MOBILE. They went out of their way to help me. I highly recommend this dealership. They went out of their way to help me. I highly recommend this dealership. More

Service is excellent. They are very attentive to customer needs. I highly recommend them for sales and service. They are very attentive to customer needs. I highly recommend them for sales and service. More

Excellent service. Great communication. Precise work. Makes coming to the dealership an absolute pleasure. Appreciate their effort. Great communication. Precise work. Makes coming to the dealership an absolute pleasure. Appreciate their effort. More

Sales staff are great. Service department was very slow however Looked to be staffed with plenty of techs. Service department was very slow however Looked to be staffed with plenty of techs. More

Excellent service very knowledgeable extremely quick & helpful would highly recommend this dealership.Thanks BMW of mobile. helpful would highly recommend this dealership.Thanks BMW of mobile. More

Battery replaced in my 435i. They were quick and friendly Overall, the service was excellent. They were quick and friendly Overall, the service was excellent. More

Excellent service. Tyler is a great rep. Takes his time with you and explains details. Very clean facility. And the courtesy clean up of my car was immaculate. Tyler is a great rep. Takes his time with you and explains details. Very clean facility. And the courtesy clean up of my car was immaculate. More

I have been using this dealership for 20 years for purchasing and service. Always professional and customer service oriented purchasing and service. Always professional and customer service oriented More

Love Reed, he is patient and informative about my car, and actually knows about cars! and actually knows about cars! More