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BMW of Monterey

Seaside, CA

Overview
Reviews
4.6
1,068 Reviews
Call Dealership (831) 920-0743
View Awards

1 Geary Plaza

Seaside, CA

93955

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Showing 1,068 reviews

June 19, 2024

John Poli could not have been more helpful and courteous in my dealings with him. A star act. More

by jackiegibbs33
Recommend Dealer
Yes
Employees Worked With
John Polli
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Jun 20, 2024 -

BMW of Monterey responded

It's fantastic to hear that we provided you with great customer service, Jackie! We truly appreciate the opportunity to do business with you. Thanks for choosing BMW of Monterey! Sincerely, Andrew Jennings General Sales Manager

June 19, 2024

No reply to my request about my new X7. On line chat is non existence. More

by rollsbent
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Amber Norton Kirk
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Jun 20, 2024 -

BMW of Monterey responded

Providing a positive experience is our top priority, and we're sorry that we potentially failed here. I do show we made multiple attempts to reach you. We'd love the opportunity to see if we can turn this situation around. If it's possible to talk about this matter one-on-one, please reach out to me directly. Thank you for your time! Sincerely, Andrew Jennings General Sales Manager

June 18, 2024

BMW of Monterey has always provided excellent customer service. They always focus on their customer's best interests in maintaining their vehicles, and at the same time making it affordable to do so. I More

by HUMPHREYS1658
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Dalit, Joann Wilson, Jamie Barrios, Jimmy Cahill, Richard Lollar, Andrew Jennings, Edgar Garcia, Amber Norton Kirk, Mike Kyle, Anna Kwon, Casey Livingstone
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Jun 18, 2024 -

BMW of Monterey responded

Thanks for sharing your thoughts about your experience with BMW of Monterey. We appreciate your business and hope to see you again soon! Sincerely Rick Lollar Service Manager

June 17, 2024

Everyone is very professional. I especially enjoy the vehicle inspection video. Vehicle is always ready on time. I appreciate that my car gets washed. More

by PRICEDAVID546
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Almieda in Service
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Jun 17, 2024 -

BMW of Monterey responded

It has been a pleasure serving you, David. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing BMW of Monterey, we look forward to having you as a valued customer for many years to come! Sincerely Rick Lollar Service Manager

June 16, 2024

Exactly what I expected, promise delivered On time! !! Great customer service! I would definitely recommend it to anyone who is interested. More

by NELLIRUBINSTEIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael "Misha" Godick, John Polli, Parris Yancey, Nathan Reed, Bryan Williams, Salena Dominguez, Andrew Jennings, Bob Thomas, Erdal Kenar
Report | Print
Jun 17, 2024 -

BMW of Monterey responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing BMW of Monterey! Sincerely, Andrew Jennings General Sales Manager

June 15, 2024

This was the best experience we have had when purchasing a vehicle. I would highly recommend. More

by JOHN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erdal Kenar
Report | Print
Jun 17, 2024 -

BMW of Monterey responded

Thank you, John, for your feedback on your recent visit to BMW of Monterey. It's great to hear that we were able to assist you and that you had such a positive experience. Sincerely, Andrew Jennings General Sales Manager

June 15, 2024

Love the customer service we received here. Salena was great and Michael made the purchase process expedient and pleasant. More

by anniethatcher
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Almeida, Michael Crnkovich, Parris Yancey, Salena Dominguez, Erdal Kenar
Report | Print
Jun 17, 2024 -

BMW of Monterey responded

We are very happy to have provided you with such a positive experience, Annie! We sincerely value your business and look forward to your next visit. Sincerely, Andrew Jennings General Sales Manager

June 15, 2024

Great! Friendly and professional service, Chris Almeida bends over backwards to meet all service requests. More

by medmund4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not interact with any one else.
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Jun 17, 2024 -

BMW of Monterey responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at BMW of Monterey to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely Rick Lollar Service Manager

June 13, 2024

She is most professional. ..great to work with...responds quickly with answers to questions...definitely would recommend her....understood my concerns and made my purchase seam More

by schade715
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salena Dominguez
Report | Print
Jun 14, 2024 -

BMW of Monterey responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely, Andrew Jennings General Sales Manager

June 13, 2024

The service was amazing as well as the area of doing business. Clean, neat and professional! More

by rayshelljaimez.rj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Crnkovich, John Polli, Mike Kyle
Report | Print
Jun 14, 2024 -

BMW of Monterey responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sincerely, Andrew Jennings General Sales Manager

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