BMW of Monterey

Brian was very friendly and efficient. I needed a Lyft or Uber ride home after dropping my car off, but the charge quoted by that service exceed the amount allowed by the dealer managemen I needed a Lyft or Uber ride home after dropping my car off, but the charge quoted by that service exceed the amount allowed by the dealer management so I had to arrange another way to return home. Otherwise the visit was as pleasant as always. More

I had a great buying experience working with John Polli. He is a very relaxed and cool guy who I enjoyed being around. Perhaps more importantly, he had all the data I wanted on the car and made the entire He is a very relaxed and cool guy who I enjoyed being around. Perhaps more importantly, he had all the data I wanted on the car and made the entire process easy and enjoyable. I highly recommend. More

If you ever buy from this dealership, please make sure to work with John Polli. He is an amazing salesman and is ultra communicative. I will always recommend him as a sales person to work with. The process w work with John Polli. He is an amazing salesman and is ultra communicative. I will always recommend him as a sales person to work with. The process was as smooth as warmed up butter. More

I want to give a huge shoutout to one of the Geniuses, Xavier Woods. He helped me a few months back when I first came in, and I regret not leaving a review sooner. I’m back at BMW today, and once again hi Xavier Woods. He helped me a few months back when I first came in, and I regret not leaving a review sooner. I’m back at BMW today, and once again his knowledge and professionalism made my experience exceptional. Xavier taught me so much about my car that I didn’t know, and he explained everything with patience and genuine enthusiasm. You can tell he works hard and truly enjoys what he does. Employees like him make all the difference. He absolutely deserves recognition—promotion, raise, something. He’s outstanding. More

A fantastic experience with bmw of Monterey! all staff members were respectful, honest and had my best interests at the top of their agenda.i flew in from Arizona to purchase a used bmw540 from t all staff members were respectful, honest and had my best interests at the top of their agenda.i flew in from Arizona to purchase a used bmw540 from them. I couldn’t ask for anything better than what they represented and followed through on the purchase. Andrew,Amir,Michael,John and Oscar are all the right people to make any experience a great experience. More

I drove nearly two hours to BMW Monterey to view a Certified Pre-Owned 2023 BMW 230i and authorized a hard credit inquiry in good faith, expecting the vehicle to meet BMW's CPO standards. Before ma Certified Pre-Owned 2023 BMW 230i and authorized a hard credit inquiry in good faith, expecting the vehicle to meet BMW's CPO standards. Before making the trip, I specifically asked the sales representative to inspect the car and disclose any issues so I wouldn't drive that far unnecessarily. I was told the only noticeable issue was a small scratch on the cupholder lid, so I proceeded with the visit. When I arrived, I noticed a few scratches on the trunk and two on the driver's door, one of which was several inches long. While not ideal, I understood the car is used and wasn't overly concerned. I was irked these weren't disclosed, but was still being realistic. What did concern me was discovering two visible rock chips in the windshield directly in the driver's line of sight -- a safety and visibility issue that should not exist on a certified vehicle. I took photos at the dealership because the damage was obvious. Again, these were not disclosed to me before my almost 2 hour drive. (Pictures attached) Despite raising this, no offer was made to repair or replace the windshield and no alternative path forward was provided, so I ultimately walked away despite strong interest in the car. The sales representative even mentioned the car was "probably going to auction anyway," which made it feel as though there was little interest in actually selling the vehicle to me. When I asked to escalate the issue, I was told the General Manager "wouldn't take a phone call on this." I was then assured the Used Car Manager would contact me, but no one ever did. I followed up by email myself and received no response. Between the CPO issue, the credit inquiry, and the complete lack of follow-up, the experience felt dismissive and unprofessional. If this is how BMW Monterey handles concerns before a sale, it raises serious concerns about how issues would be handled after one. I expected better from a BMW dealership. More

John is-was Amazing! Professional & Responsive In all interactions. BMW is lucky to have him Professional & Responsive In all interactions. BMW is lucky to have him More

Mike Alteiri at BMW Monterray did a superb job helping me purchase a vehicle from out of state. He was friendly and yet professional. Messages were returned promptly and he was quite patient in explaining me purchase a vehicle from out of state. He was friendly and yet professional. Messages were returned promptly and he was quite patient in explaining everything about how his dealership goes through a vehicle to be sure it is a high quality one. The entire transaction was done electronically without me ever seeing the vehicle before it arrived by carrier near Seattle. Mike C in financing was patient and helpful as well. A professional high level customer oriented business I recommend to anyone. More