My service member was not in. He was out to lunch, keep in mind my appointment was at 2:00 pm. I received my car back on time, and I was advised to replace my front brakes. I asked for a quote for.frint brakes and the my service man gave me a vague quote on $600.00-$700.00 to replace. He said he’d call me tomorrow and never called. I in return took my car to another service place and they replaced my front brakes for half the price. I was willing to give BMW the business but they pushed me away. Not good. Next time, treat all customers the same.