BMW of Monterey

The experience from walking onto the lot was great. Cliff Gaston is an outstanding salesman. He really knows his business, is a delight, thorough and easy to work with. The process was enjoyable in s Cliff Gaston is an outstanding salesman. He really knows his business, is a delight, thorough and easy to work with. The process was enjoyable in spite of a glitch from the factory. Cliff handled it very calmly, and was sincerely apologetic and professional. He went out of his way to speed up the delay in delivery. I look forward to being his customer for a long time to come! Steve, in the leasing department, was also a pleasure to work with. The leasing process was seamless. They both made purchasing this car fun and not a hassle. They certainly lived up to the BMW reputation! More

This is my 2nd BMW I've purchased from Michael at BMW of Monterey. They have a great selection of cars and priced competitively. Michael remembered me from 4 years ago and worked hard and efficiently to g Monterey. They have a great selection of cars and priced competitively. Michael remembered me from 4 years ago and worked hard and efficiently to get me the car I wanted and within my budget. Everything went very smoothly and nobody's time was wasted! It was all set up and via phone so when the time came I just showed up, signed the papers and left with my new car. Excellent service. I love my 335i hardtop convertible! More

I've been a customer at Monterey BMW's service department since 2008. I purchased my previous BMW at another dealership and decided to take it to Monterey BMW for service and repairs. I was extremely pleas since 2008. I purchased my previous BMW at another dealership and decided to take it to Monterey BMW for service and repairs. I was extremely pleased and impressed by the high standard customer service I always received during each of my visits. My service tech, Chris Martinez was amazing and always treated my mother and I with professionalism. He always went out of his way to assist us regardless the issue so I decided when it was time to buy my first BRAND NEW BMW I was going to buy it from Monterey BMW. Being on the other side of the dealership in Sales, was a change for me but I was very pleased with my salesman, Gabe. He was very knowledgeable and helpful. My biggest gratitude goes to Paul, manager of the BMW store. He made it possible for me to drive away in the car of my dreams. I am extremely happy with my new car and that is all his doing because he also went above and beyond to make a customer happy! Thanks Paul!! More

I swear I didn't run over anything. You'd have thought I felt it. Apparently I did. The net result was a suspicious bulge in my front passenger tire that was brought to my attention after a thorough detai felt it. Apparently I did. The net result was a suspicious bulge in my front passenger tire that was brought to my attention after a thorough detail job (another 5-star rating for the detail department), and was handled expeditiously and professionally by BMW of Monterey. My safety was their number one concern, and the whole process couldn't have been handled better. More

This is the 4th BMW I have purchased from this dealership and from Bob Thomas. He is authentic, honest, caring, and extremely knowledgable about all aspects of BMW's. When I don't understand something, h and from Bob Thomas. He is authentic, honest, caring, and extremely knowledgable about all aspects of BMW's. When I don't understand something, he explains it in terms that I can understand. Long after the sale of the car, Bob responds to phone calls and requests in a timely manner. He is always considerate and resourceful. I send all of my friends to this dealership to work with Bob because I don't take my recommendation lightly and I know that Bob will give them the best possible deal and he will treat them as he would his own friends. It is always a pleasure to buy a car from this dealership. It feels like I have an advocate in Bob, helping me navigate the process of buying a car, while staying within my budget. Thank you, Dr. T. Linzey More

Gabe was terrific. He made the experience a very good one. Great rapport and very knowledgeable on how to handle customer and transaction. All the dealership people I interacted with were very professi one. Great rapport and very knowledgeable on how to handle customer and transaction. All the dealership people I interacted with were very professional and congenial, including Finance Manager and Lease Turn-in. More

My complete experience with purchasing a Certified Preowned BMW from MICHAEL GODICK at BMW Monterey was exceptional in every way. Mr Godick treated me with respect, courteous appreciation and profess Preowned BMW from MICHAEL GODICK at BMW Monterey was exceptional in every way. Mr Godick treated me with respect, courteous appreciation and professionalism from beginning to end. The sales process was handled smoothly and after the sale was made, each final detailing request I made was handled so that when I left I felt satisfied and happy that the car was in the very best condition possible. I felt valued as a customer, and satisfied that every concern and question was attended to. CHRIS MARTINEZ in service not only did a fine job of handling the detailing requests I made for the car, but he also took the time to sit in the car with me and answer several questions I had regarding the use of it's many special options. I would, without hesitation, recommend Michael Godick at BMW Monterey to friends and family. More

I have purchased my last 5 cars from this dealership and have no complaints! Everyone is always so pleasant and helpful. I feel comfortable that everything will be in exactly the condition that they tell me have no complaints! Everyone is always so pleasant and helpful. I feel comfortable that everything will be in exactly the condition that they tell me it is, and if there's a problem they will fix it in a timely manner. Definately go to BMW of Monterey if you are in the market for a vehicle! More

My wife and I had been looking for a specific Altima for a few months when we found a for sale ad on the internet. We inquired about it through an email with Terrie Ross at BMW of Monterery. While most deal a few months when we found a for sale ad on the internet. We inquired about it through an email with Terrie Ross at BMW of Monterery. While most dealers don't want to negotiate price unless you are at their dealership and in their control, we made a sight unseen offer and Terrie said YES. The next day we drove from San Luis Obispo to Seaside to inspect the car. It was as advertised and we proceeded to purchase the car. Having been to a number of local dealerships where we felt pressured to purchase something that we did not want or spend more money than we had planned on, this was a pleasent surprise. The entire staff made us feel comfortable and treated us like family. They found financing for us at a reasonable rate. Having bought many cars over the last 45 years at new and used car dealerships and having first hand knowedgle of the car business, this by far was the best experinece I have had. BMW of Monterery deserves the highest 5 star rating available for it's sales department. They have a professional and knowedgleable staff that made purchasing a car an enjoyabe experience. The next time we look for a car, we will think of them first. More

WHY? I went to Porche and said "I want to buy the new porche hybrid suv." The salesman, Peter, said, "Did you bring your checkbook?" I said "No." Peter walked away. I went to Mercedes three times new porche hybrid suv." The salesman, Peter, said, "Did you bring your checkbook?" I said "No." Peter walked away. I went to Mercedes three times in one week, pointed to the suv and said "I want to buy that car." The sales manager was busy and said she'd call me about an appointment. She never did call me. That was a month ago. Lexus salesman was OK, Toyota was good, Subaru was good. When I walked into BMW, I was gunshy and kept to myself, but Michael Godick opened his arms and said "Hi! I'm Michael, How may I help you." He then rolled out the red carpet and showed me his suv and we went for a test drive even though I told him that I did not bring my checkbook. (Actually, I don't need a checkbook to buy a car. My bank will transfer funds.) I had an excellent time with Michael. All the dealerships were either empty or virtually empty, except for Mercedes. Going to BMW was like going to a big party. There were people and dogs and eating and talking to other customers and buying cars...and yes, I bought an suv from Michael. I bought it the next day. I love it. More