BMW of Monterey

I was treated professionally during the entire car buying experience. BMW Monterey offered a more competitive quote for a special ordered X3 as compared to two other dealers' quotes in the Bay Area. The esti experience. BMW Monterey offered a more competitive quote for a special ordered X3 as compared to two other dealers' quotes in the Bay Area. The estimated delivery date was accurate, and the salesman was patient with me in answering all questions about delivery date and my several color and option changes during the order process. Would definitely recommend BMW Monterey and come back for future BMWs. More

Bob Thomas was very friendly and my husband and I were very happy with our purchase. He made the purchase experiance very memorable and comfortable for us. very happy with our purchase. He made the purchase experiance very memorable and comfortable for us. More

The experience from walking onto the lot was great. Cliff Gaston is an outstanding salesman. He really knows his business, is a delight, thorough and easy to work with. The process was enjoyable in s Cliff Gaston is an outstanding salesman. He really knows his business, is a delight, thorough and easy to work with. The process was enjoyable in spite of a glitch from the factory. Cliff handled it very calmly, and was sincerely apologetic and professional. He went out of his way to speed up the delay in delivery. I look forward to being his customer for a long time to come! Steve, in the leasing department, was also a pleasure to work with. The leasing process was seamless. They both made purchasing this car fun and not a hassle. They certainly lived up to the BMW reputation! More

This is my 2nd BMW I've purchased from Michael at BMW of Monterey. They have a great selection of cars and priced competitively. Michael remembered me from 4 years ago and worked hard and efficiently to g Monterey. They have a great selection of cars and priced competitively. Michael remembered me from 4 years ago and worked hard and efficiently to get me the car I wanted and within my budget. Everything went very smoothly and nobody's time was wasted! It was all set up and via phone so when the time came I just showed up, signed the papers and left with my new car. Excellent service. I love my 335i hardtop convertible! More

I've been a customer at Monterey BMW's service department since 2008. I purchased my previous BMW at another dealership and decided to take it to Monterey BMW for service and repairs. I was extremely pleas since 2008. I purchased my previous BMW at another dealership and decided to take it to Monterey BMW for service and repairs. I was extremely pleased and impressed by the high standard customer service I always received during each of my visits. My service tech, Chris Martinez was amazing and always treated my mother and I with professionalism. He always went out of his way to assist us regardless the issue so I decided when it was time to buy my first BRAND NEW BMW I was going to buy it from Monterey BMW. Being on the other side of the dealership in Sales, was a change for me but I was very pleased with my salesman, Gabe. He was very knowledgeable and helpful. My biggest gratitude goes to Paul, manager of the BMW store. He made it possible for me to drive away in the car of my dreams. I am extremely happy with my new car and that is all his doing because he also went above and beyond to make a customer happy! Thanks Paul!! More

I swear I didn't run over anything. You'd have thought I felt it. Apparently I did. The net result was a suspicious bulge in my front passenger tire that was brought to my attention after a thorough detai felt it. Apparently I did. The net result was a suspicious bulge in my front passenger tire that was brought to my attention after a thorough detail job (another 5-star rating for the detail department), and was handled expeditiously and professionally by BMW of Monterey. My safety was their number one concern, and the whole process couldn't have been handled better. More

This is the 4th BMW I have purchased from this dealership and from Bob Thomas. He is authentic, honest, caring, and extremely knowledgable about all aspects of BMW's. When I don't understand something, h and from Bob Thomas. He is authentic, honest, caring, and extremely knowledgable about all aspects of BMW's. When I don't understand something, he explains it in terms that I can understand. Long after the sale of the car, Bob responds to phone calls and requests in a timely manner. He is always considerate and resourceful. I send all of my friends to this dealership to work with Bob because I don't take my recommendation lightly and I know that Bob will give them the best possible deal and he will treat them as he would his own friends. It is always a pleasure to buy a car from this dealership. It feels like I have an advocate in Bob, helping me navigate the process of buying a car, while staying within my budget. Thank you, Dr. T. Linzey More

Gabe was terrific. He made the experience a very good one. Great rapport and very knowledgeable on how to handle customer and transaction. All the dealership people I interacted with were very professi one. Great rapport and very knowledgeable on how to handle customer and transaction. All the dealership people I interacted with were very professional and congenial, including Finance Manager and Lease Turn-in. More

My complete experience with purchasing a Certified Preowned BMW from MICHAEL GODICK at BMW Monterey was exceptional in every way. Mr Godick treated me with respect, courteous appreciation and profess Preowned BMW from MICHAEL GODICK at BMW Monterey was exceptional in every way. Mr Godick treated me with respect, courteous appreciation and professionalism from beginning to end. The sales process was handled smoothly and after the sale was made, each final detailing request I made was handled so that when I left I felt satisfied and happy that the car was in the very best condition possible. I felt valued as a customer, and satisfied that every concern and question was attended to. CHRIS MARTINEZ in service not only did a fine job of handling the detailing requests I made for the car, but he also took the time to sit in the car with me and answer several questions I had regarding the use of it's many special options. I would, without hesitation, recommend Michael Godick at BMW Monterey to friends and family. More

I have purchased my last 5 cars from this dealership and have no complaints! Everyone is always so pleasant and helpful. I feel comfortable that everything will be in exactly the condition that they tell me have no complaints! Everyone is always so pleasant and helpful. I feel comfortable that everything will be in exactly the condition that they tell me it is, and if there's a problem they will fix it in a timely manner. Definately go to BMW of Monterey if you are in the market for a vehicle! More