BMW of Monterey

Bob Thomas is a professional salesman! I walked away feeling that he really cared that I was satisfied with my purchase. He spent the time to edcuate me and my wife about our purchases. YES we bought 2 feeling that he really cared that I was satisfied with my purchase. He spent the time to edcuate me and my wife about our purchases. YES we bought 2 2011s, a 740i and a 535i. If we had not cared for his service on the first one, we would not have gone back for seconds! I am a real estate broker and have owned an office for over 20 years and am pretty well qualified to recognice a true professional salesman when I encounter one. Continued success Bob. Chuck More

Cliff was very helpful and extremely knowledgeable. He was honest and straightforward, and most importantly not pushy. It was the most pleasant car-buying experience of my life. was honest and straightforward, and most importantly not pushy. It was the most pleasant car-buying experience of my life. More

I started my X5 shopping via e-mail (from home in Fresno, California) and BMW of Monterey's Terrie Ross stood out among other dealerships who replied. She was quick to get back to me, got right to the nut o California) and BMW of Monterey's Terrie Ross stood out among other dealerships who replied. She was quick to get back to me, got right to the nut of the deal, placed my special order and kept me regularly updated on my X5's progress through delivery. My final purchase experience was equally well-organized. James Jones in Finance clearly explained the available options, had the paperwork ready for our arrival and we were in and out in no time. More

our 3rd BMW from Cliff was just like the last 3; excellent. we feel comfortable with cliff as far as his knowledge of the cars as well as the fact that he's working with us to get us into the car w excellent. we feel comfortable with cliff as far as his knowledge of the cars as well as the fact that he's working with us to get us into the car we want within our budget. He's also not one of those "slimy" car salesmen we're dealt with at other dealerships. the test drive also is a very good demo of the car's features and capabilities. we also were able to reach a deal within a very reasonable timeframe and knew we were getting a good deal. overall, i'm sorry to hear cliff is retiring, but have appreciated all his work with us on all 4 our of BMWs More

My overall sales experience was excellent. I bought My overall sales experience was excellent. I bought my last BMW from this dealership. The service department can be hit and miss at times. So My overall sales experience was excellent. I bought my last BMW from this dealership. The service department can be hit and miss at times. Sometimes there is a long wait while waiting for a service representative to help you. That is my only issue with this dealership. More

From the first point of contact to the moment I drove my certified 2008 335i convertible off the lot, Gabe was informative, responsive and easy to work with in the sale. He is knowledgeable about BMWs and certified 2008 335i convertible off the lot, Gabe was informative, responsive and easy to work with in the sale. He is knowledgeable about BMWs and cars in general, and was willing to spend the time with me to familiarize me with the features of my BMW. At my request, he arranged for a wheel swap (I wanted 18s instead of 19s)with another used BMW, and was always friendly and helpful. I highly recommend this dealership, and Gabe is a great guy to work with if you are shopping for a BMW. More

The survey from BMW corporate could not be picked up because of some computer glitch. Misha was once again wonderful and honest to deal with and explained everything thoroughly. I got a little confuse because of some computer glitch. Misha was once again wonderful and honest to deal with and explained everything thoroughly. I got a little confused from Steven about the optional coverage for tire blowout/windshield cracking for about $1,800 extra. It sounded as if a nail got into the tire, a light went on the dashboard, and I had 150 miles to get to a garage. But then I was told it would require a complete tire replacement. When I called Sullivan's Tires later that day, and told them it was a Continental tire and explained the situation, the serviceman mentioned unless the nail went into the side of the tire, they could repair any Continental tire for a nail insertion--and so I was wondering why the dealership mentioned each time a nail went in, you would have to buy another $250 tire???? Can BMW corporate try to send me another survey to my email??? thanks, George Fusco More

I have never had a better experience at a car dealership! My sales rep, Walter Irish, is truely a BMW enthusiast and gave me straightforward, honest information that enabled me to get the best BMW for my mon My sales rep, Walter Irish, is truely a BMW enthusiast and gave me straightforward, honest information that enabled me to get the best BMW for my money. When I first stopped in at the dealership it was only to waste some time before an appointment. 2 test drives later and I was hooked. A few visits later and I had a brand new 335XI on order. 1500 miles later and I couldn't be happier. I have always drive old, used cars. I have now learned that you get what you pay for (plus free maintenance). They also have great coffee:) More

Thank you to Gabe and Gary for working with me until we found the perfect car for my needs! I really think of you two as my new BFFs! I LOVE driving my BMW and really appreciate the time you took in help found the perfect car for my needs! I really think of you two as my new BFFs! I LOVE driving my BMW and really appreciate the time you took in helping me realize my BMW dream!! You guys are the best! Everytime I walked into the dealership I felt like I was coming home again. People recognized me and were more than willing to help answer questions. More

I purchased a certified pre owned car. The sales staff was excellent, informative, helpful and patient when coordinating with my very busy calandar. The sales rep offered to bring the car to me, stay aft was excellent, informative, helpful and patient when coordinating with my very busy calandar. The sales rep offered to bring the car to me, stay after hours and do anything he could to make my experience a positive one. Thank you. More