BMW of Monterey

Was greeted on arrival by numerous service staff with genuine warm welcome. Was offered coffee. No wait required to get immediate service. Reservation ddtails and service needed were already recorded an genuine warm welcome. Was offered coffee. No wait required to get immediate service. Reservation ddtails and service needed were already recorded and minimum time was required to get service request prepared. Friendly disucssion with service advisor while doing this. Current service advisor remembered me from last visit as on all previous visits with former service advisor. Discount coupons were honored immediately and reflected in final bill. Separate staff set up paperwork for loan vehicle which was ready and immaculate. Was called by service advisor as soon as car was ready. He had to use own cell phone since local phone service was down. Car SPA service resulted in immaculate care with great attention to detail. More

We came to these guys with a tough scenario. We needed a 2010 Tax Writeoff at the last minute, but we did not want to compromise on the vehicle we wanted. These guys scoured the inventory EVERYWHERE. I ha 2010 Tax Writeoff at the last minute, but we did not want to compromise on the vehicle we wanted. These guys scoured the inventory EVERYWHERE. I had other dealers looking too. The other dealers were offering me compromises. BMW of Monterey got us exactly what we wanted. The old saying, "Beggers can't be choosers" is not true. At BMW of Monterey, Beggers CAN be choosers. Thanks guys. You got us the SUV we would have ordered had we had the time. More

This is my third lease and again 100% COMPLETELY SATISFIED!!! Great customer service from everyone but BOB THOMAS is OUTSTANDING!! Everytime I go into the dealership we always get waited on so SATISFIED!!! Great customer service from everyone but BOB THOMAS is OUTSTANDING!! Everytime I go into the dealership we always get waited on so fast and anytime i have ever called Bob he is ALWAYWS willing to help over the phone or in person. TOTALLY RECOMMEND!!! Thank You. More

I never thought I would be writing a "Review" on the Internet,but every once in a while someone does something exceptional and I wanted to let other car buyers know of my experience. Bob Thomas, Client Internet,but every once in a while someone does something exceptional and I wanted to let other car buyers know of my experience. Bob Thomas, Client Advisor, more than went the extra mile to make me a satisfied customer. His professionalism, knowledge and willingness to explore solutions to solve problems made buying a car a positive experience. I felt that he listened to me, respected me,and genuinely wanted to make me a happy customer. As a result of Bob's efforts as well as that of the general manager and other support staff I strongly recommend BMW of Montery. More

The team at BMW of Monterey was awesome! They were so patient with me...I told them exactly what I was looking for in terms of price, mileage, size, color and they found my perfect car !!! I would recom patient with me...I told them exactly what I was looking for in terms of price, mileage, size, color and they found my perfect car !!! I would recommend BMW of Monterey to anyone who was looking for a new or used car. More

Roel is always extremely helpful and friendly. He makes the service experience a pleasant one! The customer service at this dealership is beyond stellar...they always offer refreshment, courtesy shuttle, a the service experience a pleasant one! The customer service at this dealership is beyond stellar...they always offer refreshment, courtesy shuttle, and pleasant conversation. They stand behind their work 100% and I have never had to worry that my auto service was done incorrectly. More

The sales person was very helpful and has impressive BMW knowledge. He helped set up the computer and explained the Navigation details and then transferred my cell-phone address book to the BMW on board sy knowledge. He helped set up the computer and explained the Navigation details and then transferred my cell-phone address book to the BMW on board system. the reason I traded my Infinity was because of dissatisfaction with the local deler-(Cardinale). BMW of Monterey has a strong reputation for outstanding custermer satidfaction so I visited there. the sales team was helpful and straightforward in their sales presentation. I bought the 335i without any unpleasant moments! I will not hesitate to recommend BMW of Monterey to my friends! More

Excellent service-pleasant experience- very helpful- Misha Godnick was very helpful, he understood my unique needs and put me in the right vehicle. Every one made a real effort to be of service.-very f Misha Godnick was very helpful, he understood my unique needs and put me in the right vehicle. Every one made a real effort to be of service.-very friendly and accomodating-nice enviroment-even men washing cars were nice More

Second service after covered service. Staff is excellent. When bringing the car in Roel was busy with another customer, and another Service Adviser was quick to see that I was not made to wait unnecessarily. When bringing the car in Roel was busy with another customer, and another Service Adviser was quick to see that I was not made to wait unnecessarily. Roel is excellent in explaining what service is needed and when. I have been a customer of the dealership through several owners. I guess I just like the cars and the service personel. More

BMW of Monterey is an exceptional car dealership. The sales department is informative and supportive, at no time did I feel hurried or misguided. Since the purchase of my 335i coupe back in January, the sales department is informative and supportive, at no time did I feel hurried or misguided. Since the purchase of my 335i coupe back in January, the service department has been accessible, comforting, fair and professional. After 10 months my car was making noises, I took it in and within a couple hours I was politely informed that a defective muffler had been sold with my car, a new one had already been ordered from the manufacturer and would be in within one week, and that the service department would replace it at my convenience- all at NO cost to me. BMW of Monterey is a five-star dealership, they have experienced staff, wonderful customer service and the best coffee in Seaside, not to mention a good stock of sharp beemers. More