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BMW of Monterey

Seaside, CA

4.6
1,066 Reviews

1 Geary Plaza

Seaside, CA

93955

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Showing 1,066 reviews

March 14, 2024

Everyone was awesome and very thorough and all the work that they did. I would recommend this dealership to others. More

by dingae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember her namw
Mar 15, 2024 -

BMW of Monterey responded

Thanks for sharing about your experience with BMW of Monterey. We appreciate your business and hope to see you again soon! Sincerely Rick Lollar Service Manager

March 13, 2024

Erdal was amazing. And the car buying experience was painless with zero overselling. Overall best dealership experience I’ve ever had. More

by Damian Q
Recommend Dealer
Yes
Employees Worked With
Erdal Kenar, Michael Crnkovich
Mar 13, 2024 -

BMW of Monterey responded

Thank you for your very kind review, Damian. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at BMW of Monterey. Sincerely Rick Lollar Service Manager

March 11, 2024

Great customer service. The staff was kind. I wish more people provided service like they did! More

by TRIPLEINWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Kwon
Mar 12, 2024 -

BMW of Monterey responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Anna met your expectations. Thank you for choosing BMW of Monterey, we look forward to having you as a valued customer for many years to come! Sincerely Rick Lollar Service Manager

March 08, 2024

Excellent service & communication by my service advisor, as has been my experience in the past More

by STEVE.BROOM22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Garcia
Mar 08, 2024 -

BMW of Monterey responded

It has been a pleasure serving you, Steve. Thanks for the five-star rating. Thank you for choosing BMW of Monterey; we look forward to having you as a valued customer for many years to come. Sincerely Rick Lollar Service Manager

March 05, 2024

Fantastic experience from start to finish. Leaps and bounds above other dealerships I’ve been to. John Polli handled my sale, and Jimmy Nehrer handled the financing. Both were incredibly profe More

by Craig B.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Polli
Mar 05, 2024 -

BMW of Monterey responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Craig, and it's great to hear about your excellent experience here at BMW of Monterey. Sincerely, Andrew Jennings General Sales Manager

March 04, 2024

Wouldn’t do business with Monterey ever again. Terrible service and communication and when I brought my concerns to the GM I was ignored. More

by bworker23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Crnkovich, Jimmy Cahill, Andrew Jennings
Mar 07, 2024 -

BMW of Monterey responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Sincerely, Andrew Jennings General Sales Manager

March 03, 2024

On time. Nice to get ride to and from home…Scheduler Was great and communicated well More

by LARYLYNN
Recommend Dealer
Yes
Employees Worked With
Can’t remember her name and don’t have paperwork here
Mar 03, 2024 -

BMW of Monterey responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of Monterey, we look forward to having you as one of our valued customers for many more years to come! Sincerely Rick Lollar Service Manager

March 01, 2024

Good service and customer care helped by Alyssa dalit thank you very much for helping me More

by Lorraine Umutoniwase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Dalit
Mar 01, 2024 -

BMW of Monterey responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing BMW of Monterey! Sincerely Rick Lollar Service Manager

February 29, 2024

I wrote a check to pay for the car I bought. A day later I had an epiphany of a better use for the cash. I asked if I could instead finance the car. They checked and the bosses, who said yes. I More

by tbadger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Smith
Feb 29, 2024 -

BMW of Monterey responded

Thank you for your business and this review. We're happy to hear Jason and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Andrew Jennings General Sales Manager

February 29, 2024

Better service than it has been in the past. There were no surprises or added pressure. Thank you More

by JB_BRYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael "Misha" Godick, Edgar Garcia
Mar 01, 2024 -

BMW of Monterey responded

JB, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Misha met your expectations. Thank you for choosing BMW of Monterey, we look forward to having you as a valued customer for many years to come! Sincerely Rick Lollar Service Manager

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