BMW of Monterey

Esta ves solo fue cambió de aceite y estuvo bien el servicio que me dieron servicio que me dieron More

Explained to me all the possible things the car needed to be up to date in repairs. The wait was longer than expected. be up to date in repairs. The wait was longer than expected. More

They are nice and friendly with customers. The dealer looks well organized and very professional. The dealer looks well organized and very professional. More

Selena was wonderful. Unfortunately the finance person was not took a lot of extra time considering it was a cash deal was not treated fairly when it came to the warranty Unfortunately the finance person was not took a lot of extra time considering it was a cash deal was not treated fairly when it came to the warranty part of it. More

Mike always takes care of us. We appreciate his help, and his team. Never had a problem there. We appreciate his help, and his team. Never had a problem there. More

I do not like writing bad reviews, but you asked me to do this three times. I brought my vehicle in for a regular service. A three-hour service turned into a week of hassle. During the service , my car wa do this three times. I brought my vehicle in for a regular service. A three-hour service turned into a week of hassle. During the service , my car was dented by a golf car. The car is new , not a single scratch. Can you imagine how upset I was. They told me that it's okay, we'll fix it. Three days passed, no one called me . After I called myself , they told me that they couldn't fix it and a car would be taken to a body shop.It happened around the New Year and I had so many plans related to my car. A week later the car was repaired but no one even apologized for the past. More

Great experience purchasing our X3 from BMW of Monterey. The entire staff who helped us was awesome and our sales rep Ardal was courteous, professional and up front. Very much appreciated and we look forw The entire staff who helped us was awesome and our sales rep Ardal was courteous, professional and up front. Very much appreciated and we look forward to future BMW purchase. More

A very knowledgeable and extremely helpful salesperson who helped me through out the buying experience. who helped me through out the buying experience. More

Very pleasant and professional staff. I highly recommend this dealership and will continue to go there. I highly recommend this dealership and will continue to go there. More

The car took more than 2 hours to detail when I purchased it and then came out with tree sap and chalk marks from the service department on the windshield and headlights. The car also had a screw in the tire it and then came out with tree sap and chalk marks from the service department on the windshield and headlights. The car also had a screw in the tire so I had to go back immediately upon arriving home because they clearly didn’t do a proper inspection since they missed the chalk marks as I mentioned. While we also sat waiting to purchase the car the main manager was clipping his fingernails under his desk while the door was open. He was also playing with a lighter showing his coworkers he could put it on his hand. He never spoke to us throughout our entire purchasing process and completely avoided us when he would walk out of his office by our table. The customer service overall was completely disappointing coming from a “luxury” dealership. More