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BMW of Monterey

Seaside, CA

Overview
Reviews
4.6
1,068 Reviews
Call Dealership (831) 920-0743
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1 Geary Plaza

Seaside, CA

93955

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Showing 1,068 reviews

November 19, 2023

Everyone was very attentive, courteous , knowledgeable and will to go above and beyond to make the purchase and service of my BMW. I will not hesitate to call on any person who made my purchase a smoot More

by REVELATION_SONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alissa Dalit, John Polle, Xavier , Mike Kyle, Michael Crnkovich, Edgar Garcia, Everardo Contreras
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Nov 19, 2023 -

BMW of Monterey responded

Thanks for your feedback on your recent visit to our dealership. I'm glad to hear that our staff was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Sincerely Rick Lollar Service Manager

November 18, 2023

We had a wonderful experience from start to finish ! Never felt pressure , Loved Salena Dominguez ! More

by BGIOVANNONI50
Recommend Dealer
Yes
Employees Worked With
Salena Dominguez and Isaac , Michael Crnkovich
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Nov 19, 2023 -

BMW of Monterey responded

Thanks for sharing about your experience with Salena, here at BMW of Monterey. We appreciate your business and hope to see you again soon! Sincerely Rick Lollar Service Manager

November 18, 2023

I was not given a choice about the 75k service although I had only reached 70k. I feel there should have been a discussion on why service early. More

by ltcmwmahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Who knows
Report | Print
Nov 21, 2023 -

BMW of Monterey responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Sincerely Rick Lollar Service Manager

November 17, 2023

Very great car dealership. Very fast, great service. Very easy to deal with. Thank you. More

by afdobbs1983
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salena Dominguez
Report | Print
Nov 19, 2023 -

BMW of Monterey responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We look forward to working with you again! Sincerely, Andrew Jennings General Sales Manager

November 16, 2023

Salesperson ,’Chris Alameda is an outstanding salesman. He is knowledgeable about BMW and inspires prospective byers ! More

by DIANEDELLAMAGGIORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Almeda, Mike Kyle, Michael Crnkovich, Anna Kwon, Jamie Barrios, Edgar Garcia, Jimmy Cahill, Andrew Jennings, Richard Lollar
Report | Print
Nov 16, 2023 -

BMW of Monterey responded

Thank you, Diane, for taking the time to leave us a review. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing BMW of Monterey; we look forward to having you as a valued customer for many years to come. Sincerely Rick Lollar Service Manager

November 15, 2023

Very unsatisfied with the service, and treatment from the department. I will be driving much further away for service going forward. More

by KCE122
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Kyle, Amber Norton Kirk
Report | Print
Nov 16, 2023 -

BMW of Monterey responded

Hello, I'm not pleased to hear about the experience you described. I would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, I would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sincerely Rick Lollar Service Manager

November 14, 2023

I can always count on BMW of Monterey servicing my vehicle in a professional and timely matter. More

by JAMESNEHRER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
Report | Print
Nov 14, 2023 -

BMW of Monterey responded

Thank you so much for your kind words, James, and for taking the time to leave us this wonderful feedback! Sincerely Rick Lollar Service Manager

November 13, 2023

Fast, knowledgeable , efficient work done on my vehicle that day, 2014 Mercedes with lifetime oil changes More

by ap93901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Garcia, Everardo Contreras
Report | Print
Nov 14, 2023 -

BMW of Monterey responded

Thank you for choosing BMW of Monterey. Your feedback and rating mean a lot to us. We're glad Edgar, Everardo were able to help, and we hope to see you again! Sincerely Rick Lollar Service Manager

November 13, 2023

Service team was very accommodating and managed my alternate transportation needs while my car was being serviced. Car was returned to me on the time line we discussed. More

by MSH94111
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
Report | Print
Nov 14, 2023 -

BMW of Monterey responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing BMW of Monterey, Mike and our team look forward to having you as a valued customer for many years to come! Sincerely Rick Lollar Service Manager

November 12, 2023

This dealership is really taking care of the customers, friendly, helpful, accommodating, great loaner cars, updates during the work done, videos and SMS info. Items fixed or replaced during the included w More

by CaliDani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa and Chris Almeida, Mike Kyle, Edgar Garcia, Richard Lollar
Report | Print
Nov 12, 2023 -

BMW of Monterey responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing BMW of Monterey, we look forward to having you as a valued customer for many years to come! Sincerely Rick Lollar Service Manager

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