BMW of Monterey

Always eager to help, to fit me into the schedule, to give me top notch help and insight. give me top notch help and insight. More

After two expensive repairs due to rodents and a third repair needed, Mike advised me to contact my insurance company. I discovered that my policy covered the repairs minus my deductible. I was very happy repair needed, Mike advised me to contact my insurance company. I discovered that my policy covered the repairs minus my deductible. I was very happy! More

I was going to only test drive vehicle ended up purchasing. I have no regrets everyone I talked to was kind it was a pleasant experience. purchasing. I have no regrets everyone I talked to was kind it was a pleasant experience. More

Staff is always friendly and we’re responsive to our questions and concerns about our BMW. questions and concerns about our BMW. More

They always provide me with amazing service. I recommend them to all my fiends when we are talking about cars and local dealerships. I recommend them to all my fiends when we are talking about cars and local dealerships. More

Poor customer relationship and service. Disappointed with how they handled with my car and with me. Disappointed with how they handled with my car and with me. More

Service tech was very understanding and helpful with getting me a loaner car while mine was getting repaired. getting me a loaner car while mine was getting repaired. More

Because of a recurring brake issue I brought my 2021 530i in for the third time. New car 17000 miles now. When brakes are applied a strong front vibration occurred. After repeated rotor grinds and pad repla in for the third time. New car 17000 miles now. When brakes are applied a strong front vibration occurred. After repeated rotor grinds and pad replacements I was advised the only thing that would cause this problem was riding the brakes too much. This is my third BMW, I don’t ride the brakes and I’ve never had this problem before. That is one concern. The other concern I have is when I asked to speak to the service manager Richard Lollar. His first reply to my concern was, I quote “what do you need and I only have two minutes”. Very unprofessional and unconcerned about my problem. Not what I expected from BMW of Monterey. I love the BMW line but I’m taking my business to another dealer. More

Always professional, polite, and responsive. We have been dealing with the service department for nearly a decade and are always satisfied. We have been dealing with the service department for nearly a decade and are always satisfied. More

It has been easy to schedule appointments and service has always been polite and efficient. always been polite and efficient. More