BMW of Monterey

Anna was a pleasure to work with. She went above and beyond to get my car serviced and to set me up with a loaner car that worked for my family and our schedule. Highly recommend! Chris was super hel beyond to get my car serviced and to set me up with a loaner car that worked for my family and our schedule. Highly recommend! Chris was super helpful and a great commutator. I look forward to working with him again in the future. More

I brought my m4 for repair, Anna rushed to help me right when i stepped through the doors she was very helpful and friendly and helped me get a rental car and fix my car. when i stepped through the doors she was very helpful and friendly and helped me get a rental car and fix my car. More

Excellent Staff - both the front office (Mike and Anna - managers) and the service bays. Service estimate was quick and complete with Q&A for all customers. Everyone was courteous, polite and FUN to work managers) and the service bays. Service estimate was quick and complete with Q&A for all customers. Everyone was courteous, polite and FUN to work with!! Best BMW Service experience bar none. More

Other dealerships should have their staff visit this dealership to learn a lesson or two. Hands down, customer service is their priority here. Every employee I met greeted me with a smile and were extre dealership to learn a lesson or two. Hands down, customer service is their priority here. Every employee I met greeted me with a smile and were extremely helpful. More

Mike is great! He knows what hes talking about and makes sure that I understand what's happening with my service appointment. He answers all my questions and if for some reason he doesn't know the answer th sure that I understand what's happening with my service appointment. He answers all my questions and if for some reason he doesn't know the answer than he calls and finds out! Great customer service and a wealth of knowledge. More

Had an issue with my licence plate mount for my new 330e. Anna got it sorted out quickly and even had it covered since I just got the car. Super helpful! Anna got it sorted out quickly and even had it covered since I just got the car. Super helpful! More

Anna is the best hands down. She always acknowledges my wife and I by name whether we call on the phone or show up in person. Always greeting us with a smile. We always have a pleasant experience with her. wife and I by name whether we call on the phone or show up in person. Always greeting us with a smile. We always have a pleasant experience with her. She is very attentive towards our needs, and is always professional. We look forward to seeing Anna each time we come to BMW of Monterey. More

BMW Monterey is first rate. This dealership offers consistently superlative service, from start to finish. John Polli is an outstanding client advisor --- attentive, knowledgeable, friendly, honest. consistently superlative service, from start to finish. John Polli is an outstanding client advisor --- attentive, knowledgeable, friendly, honest. Best dealership in California. More

Took in my BMW for a recall and was pleased to find out they fixed another problem. Mike kept me updated on the repairs and Anna helped me into a brand new loaner car. Excellent service. they fixed another problem. Mike kept me updated on the repairs and Anna helped me into a brand new loaner car. Excellent service. More

I am a longtime customer of BMW of Monterey. Anna, Joe and Issac do a AWESOME job...friendly, helpful and efficient. Also, Paul is a great GM. and Issac do a AWESOME job...friendly, helpful and efficient. Also, Paul is a great GM. More