BMW of Monterey

Took the beast in because the wipers quit working and asked for a diagnostic price. Everybody was pretty helpful and attentive. Worked with Anna Kwan who wrote it up and provided a loaner car. Saw what s asked for a diagnostic price. Everybody was pretty helpful and attentive. Worked with Anna Kwan who wrote it up and provided a loaner car. Saw what she did and does. Now i wonder why she isn’t the manager of the dept., possibly because she isnt 6’ tall and male. Really guys, take another look. Also drove a used car, Gary was more than excellent. Dont know about the service, i will know tomorrow. More

Synchronization of Communication and Efficiency It began with making an appointment which was handled with politeness and expediency. I received follow-up reminder e-mails. Despite all of that, I wa It began with making an appointment which was handled with politeness and expediency. I received follow-up reminder e-mails. Despite all of that, I was running late and Anna Kwon very nicely called to learn of my status, and let me know that my "Loaner (Thank you)" was all ready for my arrival. While I checked in with Mike Kyle, who processed my work order with great competency and rapidity, Anna performed first aid on my bleeding hand (caused by a sharp object in my glove compartment), and took my driver's license and insurance card, as precursors to quickly finish the paperwork. In seemingly a "blink of an eye," both segments of the check-in were completed in unison with symphonic precision. Being able to drive off, practically immediately, in a wonderful borrowed automobile, saved two days of otherwise inconvenience for me, which is appreciatively highlighted. Anna Kwon and Mike Kyle are ideal Ambassadors for the Brand, Dealership, and the Service Department. Also, there is terrific gentleman whose name I think is Jada, or something like that, who met me when I drove in, and who made a first rate impression with his delightful introductory direction and assistance, and who deserves special recognition! Thank you for your astute personnel selection! Peter Krasa More

Always a pleasure to work with the Monterey BMW service team. The work is always done as promised and on time. Thank you Mike and Anna. team. The work is always done as promised and on time. Thank you Mike and Anna. More

Best Service Team Ever Is Why I Go Back Anna & Joe are the best. Anna schedules your service right away & makes you feel like family every time you call. (Even if you just freak out over not Anna & Joe are the best. Anna schedules your service right away & makes you feel like family every time you call. (Even if you just freak out over nothing.) Joe makes your feel super comfortable & listens to your concerns then takes care of it all. No worrying it's not going to get done right because it is done right every time. We recently went back for our 3rd BMW & Bryan our sales guy was awesome walking us through a bunch of cars until we found the right one. Then when it came to finance, Michael was amazing. He understood a complex situation, helped us decide what was the best option for us & then made it happen. (This is our 2nd time with Michael as the "finance guy" & it makes a huge difference when someone remembers you.) While every time I am at this dealership they are amazing the reason I keep coming back is the service team. Anna & Joe. When we went to buy our current car I was able to ask them questions & get their opinion which helped us make a decision on the best car for us. These 2 are the reason we bought my current BMW. If you want a car & you want a dealership that makes you feel comfortable & is amazing, you have found it. Buying a car, this is the place. Bring your car in for service there, you will not be disappointed. Seriously! J. Bína More

Extremely helpful and easy to work with. I highly recommend John and this dealership. I love my car too; can’t beat this for a used a vehicle. recommend John and this dealership. I love my car too; can’t beat this for a used a vehicle. More

Pleasant buying experience It was a pleasure working with John at BMW of Monterey. He's communicative, courteous, and very helpful. Both the buying experience and the after-buyi It was a pleasure working with John at BMW of Monterey. He's communicative, courteous, and very helpful. Both the buying experience and the after-buying experience was pleasant. Thank you! More

We were so happy with the service from BMW of Monterey! John was very responsive in finding us a vehicle that matched our needs and did an excellent job making sure we were comfortable throughout the buyin John was very responsive in finding us a vehicle that matched our needs and did an excellent job making sure we were comfortable throughout the buying process! We are very happy with our new purchase and the wonderful buying experience we had! More

Service excellence I recently brought in our X5 and X7 for routine service. On both occasions Anna Kwon was got me an appointment that fit my busy schedule and made sure I recently brought in our X5 and X7 for routine service. On both occasions Anna Kwon was got me an appointment that fit my busy schedule and made sure that I had transportation to and from the dealership. She made a spot on recommendation to have my X5 detailed. I was very happy with how the care turned out. The faded steering wheel looked like new. They also got all of the dog hair out of the carpet! Joe Campo has been my service advisor for a long time and we have been through several BMW's. He is always honest with his recommendations and prompt and polite with his responses to my inquires. I will continue to take my BMW's to them for service. More

It was a pleasure dealing with Joe at the dealership. He was courteous, efficient, and totally professional. I was extremely pleased with my experience there. was courteous, efficient, and totally professional. I was extremely pleased with my experience there. More

Best service department ever! They’re picked up my car and dropped it off. I also got a great video walk thru of the inspection of my car from the mechanic. Very friendly and professional. Thank you!! and dropped it off. I also got a great video walk thru of the inspection of my car from the mechanic. Very friendly and professional. Thank you!! More