BMW of Monterey

A wonderful buying experience with no pressure We bought our new BMW here for one, the facility is very attractive and clean, and two, everyone we dealt with was very friendly. We have to give the We bought our new BMW here for one, the facility is very attractive and clean, and two, everyone we dealt with was very friendly. We have to give the highest praise for Nathan Reed, the salesman who helped us through the entire purchasing process. No pressure, quite knowledgeable , and very friendly guy. We initially started with the Volvo dealership to purchase a hybrid Volvo, but we turned away because of the facility, we had to look for a salesman, and the selection was not good. It was a whole different and pleasing experience with BMW of Monterey. RLR More

Everyone was great. The man who picked up and dropped off the car and the service person who did the video. Good group of people. the car and the service person who did the video. Good group of people. More

We brought our BMW in for repair of a recall part. Very professional & courteous staff and my wife and I appreciated the video from the service technician doing the inspection. professional & courteous staff and my wife and I appreciated the video from the service technician doing the inspection. More

Easy, quick, straight forward This was straight forward experience, I brought in for recall and extra service. I was not pushed to do extra work, even though it was needed. Schedul This was straight forward experience, I brought in for recall and extra service. I was not pushed to do extra work, even though it was needed. Scheduling went quick, etc. More

The Staff is friendly and the new Lobby area is quite lovely. Mike Kyle is professional, attentive, knowledgeable about the services needed for the car lovely. Mike Kyle is professional, attentive, knowledgeable about the services needed for the car More

Always a pleasure.. From the moment I got to the service area, I received nothing but smiles and quick attention from everyone. Anna and Mike were all ready for me, had From the moment I got to the service area, I received nothing but smiles and quick attention from everyone. Anna and Mike were all ready for me, had all my requests listed, got me in a loaner car and out the door in no time. Same thing when I got back to pick it up. It's sooo very refreshing to be appreciated and treated like you're special, even when you're just goin' in for an oil change. Wow. Awesome. More

Great service! Got top notch service as always. Was also offered a free loaner due to plenty of availability. Service was performed quickly and efficiently. The text Got top notch service as always. Was also offered a free loaner due to plenty of availability. Service was performed quickly and efficiently. The text video from the mechanic summarizing the needed work was very useful. More

Great Customer Service Enjoyed a very smooth process. From the person that welcomes you and directs you to your service representative (in this case Mike Kyle), and working Enjoyed a very smooth process. From the person that welcomes you and directs you to your service representative (in this case Mike Kyle), and working with Anna Kwon, it was so easy and they were very commodating and provided excellent service. Anna is always cheerful and goes above and beyond to work to satisfy the customer. I look forward to her taking care of us every time we need service. More

If you want a BMW there is no better person to work with. He genuinely cares about you and will make it easy to purchase your dream car. My dream came true today and it was all because of John's hard work to He genuinely cares about you and will make it easy to purchase your dream car. My dream came true today and it was all because of John's hard work to make this happen. Thank you so much John. I will always refer people to you. More

From the first contact until the last, Parris was responsive and proactive in getting us the car we wanted and handling our questions and the final details in getting everything “just right”. He even responsive and proactive in getting us the car we wanted and handling our questions and the final details in getting everything “just right”. He even dug around to find a replacement knob for the stereo, a set of original equipment floor mats in the correct color and followed through on every detail on our used car purchase. Thank you, Parris! More