BMW of Monterey

Excellent Customer Service I have always dealt with Anna on scheduling my appointments. Very superb customer service. She talks to us like family. So accommodating, flexible and I have always dealt with Anna on scheduling my appointments. Very superb customer service. She talks to us like family. So accommodating, flexible and understands that I'm a working mom in the bay area where everything is fast pace. More

Friendly professional, I’ve never felt better treated or more confident that I made the right choice. Selling a quality product requires quality folks. John Polli is quality and a great credit to BMW Monter more confident that I made the right choice. Selling a quality product requires quality folks. John Polli is quality and a great credit to BMW Monterey More

Best Salesman - John Polli My husband and I bought our first BMW and will be returning customers due to the outstanding experience we had with John Polli at BMW of Monterey. He My husband and I bought our first BMW and will be returning customers due to the outstanding experience we had with John Polli at BMW of Monterey. He was wonderful to work with, very professional and pleasant. I would highly recommend John to friends or anyone thinking about purchasing a BMW. More

I dropped my car off at the dealership with Joe on Thursday at 1:15pm. I did not get a call to let me know that my car was ready for pick up. I called around 5:30pm to follow up and was told that th Thursday at 1:15pm. I did not get a call to let me know that my car was ready for pick up. I called around 5:30pm to follow up and was told that the service department was closed for the day; however, the receptionist told me that I was able to pick up my car from the reception, which I did. When I got to the dealership, there were several sales people that were standing around, chit chatting and only when I asked where the reception was did they acknowledge that I had walked in. The receptionist was very nice and professional, but told me when handing my keys that my car was in the west parking lot and to walk around and click my keys until I found it. She offered to accompany me to find my car, but I declined. I did ultimately find it in the back parking lot behind a cement wall, but only after a 15 minute search through the entire parking lot. I was not pleased with this level of service. More

Perfect Service Joe and Javi in service were wonderful! I love that I can see a video of the vehicle inspection- it makes the experience feel personal and increases m Joe and Javi in service were wonderful! I love that I can see a video of the vehicle inspection- it makes the experience feel personal and increases my confidence in the work being performed. More

my Alpina The shop Fortman worked with BMW engineers to identify the issues and will continue to monitor until resolved. Appreciate the efforts of all involved The shop Fortman worked with BMW engineers to identify the issues and will continue to monitor until resolved. Appreciate the efforts of all involved and look forward to life long relationship More

Anna, in service is the reason we keep coming back. Anna’s customer service attention to detail and knowing her customers makes us feel very welcome! She is truly an important asset to BMW of Montere Anna’s customer service attention to detail and knowing her customers makes us feel very welcome! She is truly an important asset to BMW of Monterey More

Maintenance on our 2014 X3 and purchasing our 2017 certified pre-owned i3, after leasing an i3 for two years, has all gone very well largely because the staff at Monterey BMW is efficient and customer certified pre-owned i3, after leasing an i3 for two years, has all gone very well largely because the staff at Monterey BMW is efficient and customer-focused. More

Again Flawless Service I took my 2015 BMW 535 Diesel in for my 50K check up and was greeted promptly the minute I walked in with a warm hello and smile. Anna took care of t I took my 2015 BMW 535 Diesel in for my 50K check up and was greeted promptly the minute I walked in with a warm hello and smile. Anna took care of the paperwork for my loaner and Joe processed all the information needed for my service in a quick and efficient manner. Joe gave me a quote and Anna handed me keys to a loaner and I was off. Very efficient and quick and the professionalism that I witnessed is what makes me return there time after time. Once my car was done, as I returned the next day at my request, I returned the loaner, which in itself was an impressive 2020 740i, and Joe handed me a bill which was significantly less than what he quoted me. Needless to say with the loaner, the savings on the service and the quick and efficient service, I will definitely be going back and I would highly recommend them to anyone looking to get their BMW serviced. Ask for Anna and Joe if you need help with your BMW. Thanks David Longaker More

First time in. This was my first time in and Joe did a great job explaining my options for service and the work performed was perfect and done in a timely manner. This was my first time in and Joe did a great job explaining my options for service and the work performed was perfect and done in a timely manner. I'm coming back next week for a thorough 90,000 mile service on my X3. More