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BMW of Monterey
Seaside, CA
1,068 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,068 reviews
December 03, 2018
Bought myself a new car! It was time to upgrade to a new BMW after driving a 2003 325i for over 15 years! John Poli helped me dial in the perfect upgrade vehicle. He was a g It was time to upgrade to a new BMW after driving a 2003 325i for over 15 years! John Poli helped me dial in the perfect upgrade vehicle. He was a great salesman...knowledgable, courteous, and thorough. I love my new car, and look forward to continuing my relationship with the MY BMW dealership. More
by megmart
Employees Worked With
Stephanie Cantero, John Polli
December 01, 2018
Thorough and sincere effort to fix a mechanical problem My bmw retractable hardtop convertible has a problem with top reliability. Chris Almeida and his team, along with bmw North America, have been all ove My bmw retractable hardtop convertible has a problem with top reliability. Chris Almeida and his team, along with bmw North America, have been all over this issue with a tenacious effort to fix this problem. I’m very impressed with their thoroughness and attention to detail. Also, Chris is a good communicator and kept me abreast of their progress. This is a well run operation that gives me confidence. My compliments to the GM, Paul Giovino. More
by valpakis
Employees Worked With
Paul Giovino, Michael "Misha" Godick, Christopher Almeida
December 01, 2018
Great service Service Dept and staff members very friend and professional. Provided drinks and snacks in the waiting room. Complementary car wash. Car was ready whe Service Dept and staff members very friend and professional. Provided drinks and snacks in the waiting room. Complementary car wash. Car was ready when promised. More
by Alfonso
Employees Worked With
Mike Kyle
November 28, 2018
Good service from service manager Chris. Chris kept me well informed while I was waiting. I have no other comments. The temp lounge was adequate but restrooms were quite a distance away. Chris kept me well informed while I was waiting. I have no other comments. The temp lounge was adequate but restrooms were quite a distance away. More
by Bobby01
Employees Worked With
Christopher Almeida
November 25, 2018
Disappointing The dealership itself seems fine, however, dealing with Gary Kihs was not. He has no integrity. I did not end up getting a vehicle at this dealershi The dealership itself seems fine, however, dealing with Gary Kihs was not. He has no integrity. I did not end up getting a vehicle at this dealership due to him alone. I’m not upset about that fact; just disappointed in personnel like this that feed into the sleazy car salesman stereotype. More
by SR11
Employees Worked With
Gary Kihs
November 25, 2018
Pleasant It is always nice to walk into the service center. They are always willing to listen to concerns, the person who handles the loaner vehicles always gr It is always nice to walk into the service center. They are always willing to listen to concerns, the person who handles the loaner vehicles always greets me warmly when I enter, and the women at the front desk always make me feel welcomed and is a great ending to the experience. The service attendants are busy so I don't always feel as comfortable, but every time I receive my vehicle after maintenance; it feels like a brand new car again every time. I have no real complaint and can't imagine working with a better BMW dealership. More
by RoRich8917
Employees Worked With
Christopher Almeida
November 24, 2018
Flat tire replacement The service adviser Joseph Campo was so kind and helpful. He helped me to resume my trip that was interrupted due to wheel damage. Thanks a lot Joe. The service adviser Joseph Campo was so kind and helpful. He helped me to resume my trip that was interrupted due to wheel damage. Thanks a lot Joe. More
by rajkumarvm
Employees Worked With
Joseph Campo
November 22, 2018
All went well Service on time joe campo was a pleasure to help with items needing attention service completed on time. Waiting room clean and staff offered coffee Service on time joe campo was a pleasure to help with items needing attention service completed on time. Waiting room clean and staff offered coffee More
by Crystelsx5
Employees Worked With
Gary Kihs, Joseph Campo, Devon Thompson
November 21, 2018
Jeremy expeditiously took care of my problem. I had engine light come on and would not drive past 40 miles, also had to get to the airport early morning. He took my car in and got it fixed. It was I had engine light come on and would not drive past 40 miles, also had to get to the airport early morning. He took my car in and got it fixed. It was hassle free and informative. More
by Bmwx3
Employees Worked With
Jeremy Carter
November 15, 2018
Great service Mike Kyle is always professional in getting my service appointment scheduled. The work was completed in a timely manner and car was clean when I picke Mike Kyle is always professional in getting my service appointment scheduled. The work was completed in a timely manner and car was clean when I picked it up. Highly recommended. More
by emaildds
Employees Worked With
Mike Kyle
