BMW of Monterey

Bew Purchase Dear Ray, This letter serves to express my sincere appreciation for the outstanding sales service you provided to me. Although this was my first exp Dear Ray, This letter serves to express my sincere appreciation for the outstanding sales service you provided to me. Although this was my first experience purchasing a vehicle at your dealership, it is because of your exceptional service and attention to detail that will bring me back as a repeat customer. Your professionalism was first class and it is without hesitation that I will recommend you to others. Thank you again for all the help. I love my new car. Sincerely, Gordon Ringer More

Great Experience! Joseph was great! Will definitely return. Everyone was courteous and helpful. BMW dealership is the has the best service in the peninsula period. I am Joseph was great! Will definitely return. Everyone was courteous and helpful. BMW dealership is the has the best service in the peninsula period. I am very happy. More

On time service I waited while my car was being serviced. It was ready, vacuumed and washed in 2 hours as Kenny estimated. This is very important to me. I waited while my car was being serviced. It was ready, vacuumed and washed in 2 hours as Kenny estimated. This is very important to me. More

Happiness There was a recall on my vehicle 325I and they gave me a 60 minute time frame and they completed the work within that timeframe and I was very happy There was a recall on my vehicle 325I and they gave me a 60 minute time frame and they completed the work within that timeframe and I was very happy and on my way home in no time very friendly service staff and very knowledgeable thank you. More

Used BMW i3 Buyer. It Kicks Gas! Found the unit I wanted online and requested more information about it. Ray Kausin response was timely and helpful. Answered my questions and provided Found the unit I wanted online and requested more information about it. Ray Kausin response was timely and helpful. Answered my questions and provided a fair price. After a short period of negotiations, we sealed the deal and arranged to have the paperwork sent to our home. Ray made arrangments to have the vehicle shipped to us and it arrived as scheduled in great shape. The unit was in great condition as described by Ray. Thank you for making this buying experience so easy and smooth. Mark & Diane More

Oil change and routine checks. Easy to schedule and good service. Employees worked hard to make the service visit smooth despite the inconvenience of major ongoing rehab of the faci Easy to schedule and good service. Employees worked hard to make the service visit smooth despite the inconvenience of major ongoing rehab of the faciities. More

Sales It was a pleasure working with Mike. He made the buying experience very smooth and pleasant. I would recommend BMW to other individuals if they are i It was a pleasure working with Mike. He made the buying experience very smooth and pleasant. I would recommend BMW to other individuals if they are in the market. More

Pain Free Leasing Experience I am very pleased with the service and courtesy that Ray Kausin offered my wife and me. We ordered an i3 from the factory in Germany, and Ray kept us I am very pleased with the service and courtesy that Ray Kausin offered my wife and me. We ordered an i3 from the factory in Germany, and Ray kept us well informed of the assembly and delivery progress. When it came time to pick up the car, Ray did an excellent job of explaining the i3's many features and capabilities. And because my wife wasn't able to accompany me to pick up the car, Ray literally went out of his way to drive to Santa Cruz and deliver the leasing documents for her to sign. We very much appreciate Ray's exceptional service, his calm and friendly demeanor, and his mastery of the leasing requirements needed to get me underway. My wife and I absolutely love our new i3! More

I'll be BACK! Well I must admit this was less painful than I had thought it would be. Ray, my sales guy, was great, zero pressure and very funny. He knew the equip Well I must admit this was less painful than I had thought it would be. Ray, my sales guy, was great, zero pressure and very funny. He knew the equipment on the car and walked me through everything. I felt very comfortable doing business with him so much so that I felt like we were old friends by the time we were finished. Only complaints are uncomfortable chairs in Ray's office cubical and of course the tricky finance manager, but other than that...everyone was really quite pleasant! More

Great Service! We have an ongoing good relationship with Michael - he has been great to work with. Would definitely recommend BMW of Monterey to anyone needing a ca We have an ongoing good relationship with Michael - he has been great to work with. Would definitely recommend BMW of Monterey to anyone needing a car or advice! More