BMW of Monterey

Amazing service from a professional staff I had an appointment two weeks out to change out my tires, but over the weekend I hit a nail. I gave Kenny a call and left a voice mail. He called me I had an appointment two weeks out to change out my tires, but over the weekend I hit a nail. I gave Kenny a call and left a voice mail. He called me back and said he'd squeeze me in at any time. Turns out they're going to do everything today that was planned for the appointment. The cherry on top is that Anna hooked me up with a loaner so I could get back to work. More

efficient, professional, personalized, competent service Joe was friendly and thorough in discerning what our expectations were for the service of our BMW. He texted me while the vehicle was being serviced t Joe was friendly and thorough in discerning what our expectations were for the service of our BMW. He texted me while the vehicle was being serviced to provide a website for updates or questions I may have had. Anna provided excellent hands on care in making sure we had a vehicle exactly like ours to use while our car was being serviced. Joe had estimated a time the car would be ready and he was right on the mark. The service team were efficient and completed the job in a timely fashion. The car was washed and cleaned inside and out. The total experience was professional and pleasurable. Thanks . More

Friendly The people are very friendly and even offer you coffee, water and granola bars. Anything you need, they work with you. The only downside is sometimes The people are very friendly and even offer you coffee, water and granola bars. Anything you need, they work with you. The only downside is sometimes their collection is small. But if you know what car you want, they can help you get it. More

Recall work The service appointment went almost flawless. But that in no way means anything went wrong. Took car in at 9:00, said it would be ready in four hours. The service appointment went almost flawless. But that in no way means anything went wrong. Took car in at 9:00, said it would be ready in four hours. To our surprise it took 7 hours but the service advisor arranged for us to pick up the following day at our convenience. Everyone we encountered were pleasant and friendly. Thank you best service we’ve had and we’ve been coming for awhile now. Even with the remodeling going on, everyone was at their best. More

Service appointment Kenny and the entire service department staff were friendly, accomodating and punctual for the entire process. The work to be done was explained with Kenny and the entire service department staff were friendly, accomodating and punctual for the entire process. The work to be done was explained with great detail, and when I picked up, sooner than expected, the pickup was seemless and courteous More

Friendly, quick and fair The entire service team, including Kenny, the shuttle driver and cashier, was efficient and friendly. I got my car a little earlier than expected. All The entire service team, including Kenny, the shuttle driver and cashier, was efficient and friendly. I got my car a little earlier than expected. All around good experience. More

Bob thomas, best auto salesman I have ever worked with Bob Thomas of this dealership is by far the best car salesperson i have ever worked with. Just bought a 2018 BMW with him and his commitment to helpi Bob Thomas of this dealership is by far the best car salesperson i have ever worked with. Just bought a 2018 BMW with him and his commitment to helping me find what works best for me, his personal warmth, his integrity, and follow-up are second to none. I am 70, and have bought mercedes, bmw and audi cars over the years so i have experience buying cars. Here are two examples of what i mean about Bob: First even though I said I wanted an expensive 5 series, he insisted that I try the 4’s and 3’s which cost less to be sure I needed a 5 series; and he has spent at least 2 1/2 hours so far in personally going over the car’s complicated electronics with me after the sale. Thanks, Bob. More

Ultimate Service Experience by Jorge Dorantes The customer service that i receive from Mike Kyle is always great! Whether it is tires, brakes, oil changes or anything simple that i need for my BMW The customer service that i receive from Mike Kyle is always great! Whether it is tires, brakes, oil changes or anything simple that i need for my BMW, the service is always great at BMW of Monterey! Anna does an amazing job booking my appointments and issuing out loaner vehicles. She is very efficient issuing out loaner vehicles while you are sitting with your Service Advisor so everything is ready to go. This helps since i am always on the go. I am very impressed and satisfied with the customer service at this dealership as i have been to other dealerships and they lack this kind of customer service. I love bringing my BMWs to you guys because you care and take care of me. Thank you Mike Kyle and Anna for the Best and the ULTIMATE SERVICE EXPERIENCE!! More

Great sales and customer service from BMW of Monterey John at BMW made my purchase easy and provided me with excellent service from start to finish. John is always on hand, I trust John and BMW and will m John at BMW made my purchase easy and provided me with excellent service from start to finish. John is always on hand, I trust John and BMW and will make my next purchase at BMW. More

Excellent experience and Deal purchasing a New Car I had the best experience purchasing a new car this week. I was dreading the experience as per usual; not getting the car I wanted, problems with fina I had the best experience purchasing a new car this week. I was dreading the experience as per usual; not getting the car I wanted, problems with financing, having to wait all day to get approved, my trade-in not acceptable and a pushy salesman. I experienced none of these things at this dealership. I believe it was because of a Parris Yancy my “salesman” who did not act like a salesman at all. He was thoughtful, kind and knew what would be best for me. Things that I would not even have thought someone would care about. He knew I drove a lot for work so he got me an unlimited mileage warranty on the SUV chosen. So many things on this beautiful car that I did not expect that Parris got for me. Thank you Parris for making it all happen quickly and efficiently. Thank you Misty for your professionalism and thoughtfulness. More