BMW of Monterey

Best BMW Dealership in the Bay Area I have worked with every BMW dealership in the Bay Area and when I moved to Santa Cruz I found BMW of Monterey. After being treated like 1 of many eve I have worked with every BMW dealership in the Bay Area and when I moved to Santa Cruz I found BMW of Monterey. After being treated like 1 of many everywhere else, BMW of Monterey treats you like you are special. I am not a millennial but I do like to feel special sometimes too. jk :) . Every time I need a loaner Anna gets your info while you are working with your Service Advisor. Little things like this help you get back into your day as fast as possible. Thanks Joe and Anna!!! More

The Monterey team is great. I had a great experience at the Monterey BMW service center. Making the appointment was a breeze and the service took significantly less time than at I had a great experience at the Monterey BMW service center. Making the appointment was a breeze and the service took significantly less time than at past service centers. Additionally, Anna and Joe made you feel comfortable and took care of my every need. I appreciate this level of service and will be returning with all my BMW service needs. More

Great Experience John was great and helped us look at different options. Once we found what where looking for, they worked the numbers with us. The rest of the team wa John was great and helped us look at different options. Once we found what where looking for, they worked the numbers with us. The rest of the team was amazing, we had a lease return as part of the deal and they worked with us to make it easy and got us the best deal. We even got a call from Tasha Larson and she was able to work a better deal with the BMW Corporate, that reduced our payment. THANKS More

Job well done. Chris Almeida in the Service Dept is spot on. You can always depend on him getting the job down. The dealership always looks great. And they have a Chris Almeida in the Service Dept is spot on. You can always depend on him getting the job down. The dealership always looks great. And they have a great coffee maker. More

Amazing determination! We had an incredible experience at BMW of Monterey. But we had a more incredible sales team member, John answered all our questions, went above and be We had an incredible experience at BMW of Monterey. But we had a more incredible sales team member, John answered all our questions, went above and beyond to find us and get us the car we wanted and we were very satisfied and happy with our purchase. Definitely recommend this dealer and team member. More

It's all about customer service I'm always greeted with respect and pleasantness no matter what service or issue is at hand. Loaner vehicles are top notch and email/text messaging s I'm always greeted with respect and pleasantness no matter what service or issue is at hand. Loaner vehicles are top notch and email/text messaging service is very timely. Customer service reps know their business and deliver high-quality service with a smile. More

I cringe when my car needs a service Dismissive Not a service to rely on when in need Each time I come, I have to argue myself to have my car serviced. My car was bucking on a Saturda Dismissive Not a service to rely on when in need Each time I come, I have to argue myself to have my car serviced. My car was bucking on a Saturday, chatted and texted and was told to come on Monday. I came on Monday morning. I was told to leave the car and there is no loaner available. I have to work in the afternoon in Concord. I just hope my car would make it to Concord and then have it serviced there. If I get into an accident, I am surely taking a legal action against this BMW Service Department. I am sure I am not going back here. I bought 2 cars from this dealership (BMWZ4 and an X1). I am sure I will not buy no cars from this dealership because their service department totally sucks. More

Professional and caring I have just moved from Monterey, CA to Oceanside, CA. I purchased my BMW Z3 Roadster in Monterey. I assumed that all BMW Dealerships gave the same e I have just moved from Monterey, CA to Oceanside, CA. I purchased my BMW Z3 Roadster in Monterey. I assumed that all BMW Dealerships gave the same exquisite attention to it's customers as Monterey. I was SHOCKED to move to North San Diego and receive such poor service, and to be spoken to and dealt with in such a poor manner by the BMW Dealership in Vista!! I am spoiled be the wonderful way I was treated in Monterey..... like a Queen! A special thank you to Paul Giovino, Mike Crnkovich, and Christopher Almeida, who always took such good care of me. Only now, can I appreciate the attention and impeccable service that I received from you My very special thank you goes to Paul Giovino, who personally took care of a problem that I encountered here at the Vista BMW. You, Paul, are the reason your dealership is such a smooth sailing ship! Now that is what I call "taking care" a BMW owner! BMW of Monterey treats their owners the way an owner of a high end car owner should be treated....FABULOUSLY! Thank you for the care that you gave me. More

5 star John has been extremely helpful and knowledgeable, we will definitely use him again in the future. Thanks for all you help and advice John. Cheers!! John has been extremely helpful and knowledgeable, we will definitely use him again in the future. Thanks for all you help and advice John. Cheers!! More

John is the best I love working with John Polli at BMW Monterey. He always does a great job understanding what I'm looking for and showing me the best options on cars I love working with John Polli at BMW Monterey. He always does a great job understanding what I'm looking for and showing me the best options on cars I acquire. More