BMW of Monterey

Service The service at this dealership is always excellent. The staff is helpful and always willing to help. They are able to answer your questions and their The service at this dealership is always excellent. The staff is helpful and always willing to help. They are able to answer your questions and their follow up is great. More

Performance upgrades Dealt with James Gross in parts and Mike Kyle in service to get some Dinan performance upgrades for my 435. Both were professional and enjoyable to wo Dealt with James Gross in parts and Mike Kyle in service to get some Dinan performance upgrades for my 435. Both were professional and enjoyable to work with. Communications whether by phone, text or email were very good. Also pleased with the quality of the work done. I don't know how either James or Mike could have done any better. Nice operation. More

Great Joe was polite and friendly and professional. He addressed all our concerns and questions. The dealership is great I just wish we lived closer. We l Joe was polite and friendly and professional. He addressed all our concerns and questions. The dealership is great I just wish we lived closer. We live in Ben Lomond More

Very good. We have been doing business with you for many many years and we have always been pleased with your service. You sound insecure asking for all this as We have been doing business with you for many many years and we have always been pleased with your service. You sound insecure asking for all this assurance...but we give it to you. More

Did 2 things at dealership and received excellent service on Both, car serviced and done early which was good. Thanks, Kenny. Also test drove a 440 with Edward and was impressed with the attention to my needs,a Both, car serviced and done early which was good. Thanks, Kenny. Also test drove a 440 with Edward and was impressed with the attention to my needs,and wants More

excellent customer service The dealership has excellent customer service. Mike Kyle is always friendly and helpful. Vehicle is always clean and returned when promised. Would con The dealership has excellent customer service. Mike Kyle is always friendly and helpful. Vehicle is always clean and returned when promised. Would consider a purchase down the line. More

Went in for a Test Drive and Drove out with a X3 We had been thinking about a newer certified used car and had seen the vehicle we purchased on the dealer's website. We were showed other cars for com We had been thinking about a newer certified used car and had seen the vehicle we purchased on the dealer's website. We were showed other cars for comparison and given plenty of time to consider the options. There was no pressure. Lots of product information. Part of our decision in purchasing the car was the dealership. We purchase our company trucks in San Jose because we really like the dealer. We felt the same about Monterey BMW. Their entire team was professional. By this I mean efficient, respectful, knowlegable and poliet. Our salesperson John was attentive but gave us the space to talk/decide. That was important to us. We would highly recommend John to anyone thinking about a BMW. More

It was like a conversation between the family member. This professional was very friendlier and sincere to the customer. He did his best to be professional and to address the customer's needs. This is the This professional was very friendlier and sincere to the customer. He did his best to be professional and to address the customer's needs. This is the very person I want to talk or share the concerns, if any. More

Another great purchase! I walked away smiling from ear to ear with my new to me car! I've work with Misha many times before, and very happy with his professionalism and atten I walked away smiling from ear to ear with my new to me car! I've work with Misha many times before, and very happy with his professionalism and attentiveness. Great guy! More

Service required Buying the car through Gary was long but fun and personal . He was always consistent in his attention and help and committed to getting the job done. Buying the car through Gary was long but fun and personal . He was always consistent in his attention and help and committed to getting the job done. Joe is always considerate and committed. Stephanie is a good source for understanding the car's computer and willing to help! More