BMW of Monterey

Helpfull and very friendly people I gave them them 5 stars because they were honest and friendly. Explained in detail what were the options for me about buying a used car. I gave them them 5 stars because they were honest and friendly. Explained in detail what were the options for me about buying a used car. More

Made more than good on the purchase price agreed to After negotiating a purchase price out the door with the salesperson and sales manager, I agreed to purchase a 2014 Ford F-150 pickup. I was first tak After negotiating a purchase price out the door with the salesperson and sales manager, I agreed to purchase a 2014 Ford F-150 pickup. I was first taken to my vehicle and allowed to clear it out. Then I was taken into the finance manager's office to sign numerous documents the last of which was the document which reflected the actual purchase price. Turned out the amount was more than $200 above what I had agreed to. When the discrepancy was pointed out it was explained that the salesman and sales manager had made an error in calculating the licensing fee. The following day I was contacted by the salesman at which time I told him what had occurred. I was thereafter contacted by the sales manager who assured me I would be receiving a check for the difference. That conversation was on August 15, 2016. Within two weeks I received a check for $465 which meant I actually paid Less than I had agreed to. More

Replace Drivers Airbag and Service Engine Soon light BMW of Monterey always does outstanding maintenance and repair work, and this visit was just that. The driver's airbag was replaced and the source of BMW of Monterey always does outstanding maintenance and repair work, and this visit was just that. The driver's airbag was replaced and the source of the Service Engine Soon light was a torn intake boot, which was replaced. More

Great service! Scheduled maintenance appointment: efficient online scheduling, easy drop-off and pick-up, up-to-date text alerts, dealing with Christopher was a comp Scheduled maintenance appointment: efficient online scheduling, easy drop-off and pick-up, up-to-date text alerts, dealing with Christopher was a complete delight...overall great service! More

Oil service Mike helped us check in for our oil service then he called us when it was ready to pick up before the promised time. We really appreciated his call, i Mike helped us check in for our oil service then he called us when it was ready to pick up before the promised time. We really appreciated his call, it freed up the rest of our day. More

Squirrel Dammage I had to have my car towed in due to engine damage from a squirrel. The car was repaired in 1 day and additional safety items were brought to my atten I had to have my car towed in due to engine damage from a squirrel. The car was repaired in 1 day and additional safety items were brought to my attention. I wished they would have had a loaner car, but they assisted me in obtaining a rental car at a good rate. Joe was very prompt and courteous when returning calls. More

Bad Car, Bad Service Horrible. Bought a 2011 328i. Was told car would be ready for pick up at 4pm. Was there at 4 (on my lunch break) and car wasnt detailed yet. Told me t Horrible. Bought a 2011 328i. Was told car would be ready for pick up at 4pm. Was there at 4 (on my lunch break) and car wasnt detailed yet. Told me they would call and rescedule (as i had to leave) they never did. Less than 2 months later the car dies on the freeway leaving me stranded. xxx BMW. Not the experience i expected. More

airbag exchange Replacement of the airbag took just a few hours. The shuttle drivers were friendly and delivered me quickly to Pacific Grove and then picked me up Replacement of the airbag took just a few hours. The shuttle drivers were friendly and delivered me quickly to Pacific Grove and then picked me up again. More

Service Had to leave my X5 overnight to fix an issue with its cold start. The service was quick, courteous, and the loaner vehicle was excellent. Had to leave my X5 overnight to fix an issue with its cold start. The service was quick, courteous, and the loaner vehicle was excellent. More

The best customer service! I can't imagine the customer service being any better! Friendly, patient and completely reliable service from start to finish. I highly recommend Mike I can't imagine the customer service being any better! Friendly, patient and completely reliable service from start to finish. I highly recommend Mike and the service department. More