BMW of Monterey

Installation of bew battery for my 2006 750i I live in Foster City, CA and my BMW dealer is Peter Pan BMW in Burlingame. On a 3-day trip to Carmel area I got defective battery messages. Not wan I live in Foster City, CA and my BMW dealer is Peter Pan BMW in Burlingame. On a 3-day trip to Carmel area I got defective battery messages. Not wanting to risk problems on return trip to SF BaY Area I searched on Google a BMW dealer, and found BMW of Monterey. I called and was advised to bring the car in and that new battery will be installed that afternoon. . I received excellent service, includingg a shuttle to the Hyatt Highlands hotel, where I had a meeting at 2:30 pm. Thanks to the shuttle service, I did not miss the meeting. The shuttle came back for us, and the car was ready, also having received safety and tire pressure checks, as well as outside wash and inside cleaning. Everybody was very courteous and helpful. I was very pleased with this experience, and would highly recommend the dealership to anybody. I would also highly commend the shuttle diver for his courtesy and excellent service, I don't remember his name.'' Richard Kulesza More

Jennifer was great Great deal, great sales/leading team. I appreciated that they made this process at quick and convenient as possible. They were professional, kind and Great deal, great sales/leading team. I appreciated that they made this process at quick and convenient as possible. They were professional, kind and personable. More

Great Sales Person I saw the car I wanted on the internet, called and talked to Erdal Kenar. He told me it was still available and had it ready to test drive when I arr I saw the car I wanted on the internet, called and talked to Erdal Kenar. He told me it was still available and had it ready to test drive when I arrived. He handled everything very efficiently and was very understanding of all of my questions. More

great customer service when mistakes were made Mistakes happen in any business, but when staff exhibits personal responsibility to resolve issues for things out of their control, no blaming or excu Mistakes happen in any business, but when staff exhibits personal responsibility to resolve issues for things out of their control, no blaming or excuses, just making things right, that's how you build relationships. More

Regular Service Mike did his best to get me in and out as quickly as possible. When the internet went down causing delay with processing the service request and loan Mike did his best to get me in and out as quickly as possible. When the internet went down causing delay with processing the service request and loaner car , he bent over backwards and hand wrote the entire order to get me back on the road as soon as possible, That is service! More

Pre-owned Subaru John and staff recently helped me with the purchase of my pre-owned Subaru. The team went to work for me and I left with an incredible car at a great John and staff recently helped me with the purchase of my pre-owned Subaru. The team went to work for me and I left with an incredible car at a great price. The focus on making sure I was satisfied with the deal was the team's primary concern and I drove off feeling well taken care of. More

Great service completed on time Service staff were pleasant got us in and out with loaner shortly after arrival. Car was ready when committed. Close out of service order and back o Service staff were pleasant got us in and out with loaner shortly after arrival. Car was ready when committed. Close out of service order and back on the road in about 10 minutes. Hassle free. More

Excellent experience with the service department I suffered a punctured rear tire on my X5 and needed an urgent fix or replacement. Joe Campo, my service advisor, was looked at the tire and recommend I suffered a punctured rear tire on my X5 and needed an urgent fix or replacement. Joe Campo, my service advisor, was looked at the tire and recommended that it be replaced. They did not have one in stock, but Joe was able to replacement tire that day and got it put on in a few hours. This saved me a return visit. I have had only excellent treatment by the serviced department and their advisors. More