BMW of Monterey

Excellent experience with the service department I suffered a punctured rear tire on my X5 and needed an urgent fix or replacement. Joe Campo, my service advisor, was looked at the tire and recommend I suffered a punctured rear tire on my X5 and needed an urgent fix or replacement. Joe Campo, my service advisor, was looked at the tire and recommended that it be replaced. They did not have one in stock, but Joe was able to replacement tire that day and got it put on in a few hours. This saved me a return visit. I have had only excellent treatment by the serviced department and their advisors. More

Lied about Excess Mileage charge; Bad service dep't I almost wrote a review after I scheduled my car for service and for the second time in a row they gave me an 11 am appt only to tell me the car would I almost wrote a review after I scheduled my car for service and for the second time in a row they gave me an 11 am appt only to tell me the car wouldn't be worked on until after lunch (after 1)! Waste of a few hours of my time, but not bad enough to warrant writing a 1-star review. What this review is for is my sales experience with Michael Godick. Long story short he quoted me 10 cents a mile for any excess miles, but now that my lease is up it is actually 20 cents. When I emailed him, he was not of much help in resolving the issue. More

highly responsive & knowledgeable I have 10 year old 3 Series purchased from Monterey BMW that I keep it in top condition. When an unexpected red service light went on, I immediately c I have 10 year old 3 Series purchased from Monterey BMW that I keep it in top condition. When an unexpected red service light went on, I immediately called in and spoke to Christopher Almeida. He squeezed me in that morning, fixed the problem, and had me out the door before noon, This is typical of the kind of responsiveness I receive from Christopher and Monterey BMW, even when the repairs are not as minor,Christopher is always highly responsive, knows the car well, and is a pleasure to work with. More

I was very pleased I was pleased with my service on my 5 series transmission & brakes. Chris was very pleasant and helpful with my needs for my car. He kept both my husb I was pleased with my service on my 5 series transmission & brakes. Chris was very pleasant and helpful with my needs for my car. He kept both my husband & myself informed of what was needed. More

Awesome We called up and within 1 hour we had our car in shop. Awesome customer service. Happy with outcome. Will be back if needed. Mike was great! We called up and within 1 hour we had our car in shop. Awesome customer service. Happy with outcome. Will be back if needed. Mike was great! More

First service on my new BMW I had an excellent experience. Mike was very accommodated while my vehicle was being serviced. I will definitely recommend BMW of Monterey service dep I had an excellent experience. Mike was very accommodated while my vehicle was being serviced. I will definitely recommend BMW of Monterey service department and continue to being my vehicle here for all serviced and repairs for the life of my vehicle. Thank you. More

Excellent service. BMW Monterey has a very strong customer sales group, car service group, and full support. They treat you as family, and keep you totally up to date. BMW Monterey has a very strong customer sales group, car service group, and full support. They treat you as family, and keep you totally up to date. More

Good experience. Chris is easy to work with, listened carefully to what we were after and delivered. Highly recommend. They not only matched but beat lease pricing fr Chris is easy to work with, listened carefully to what we were after and delivered. Highly recommend. They not only matched but beat lease pricing from other/larger dealers in the Bay Area. More

Excellent buying experience! We had the pleasure of working with Michael , I would highly recommend working with him ! There was no pressure or hassle to buy . I found his patienc We had the pleasure of working with Michael , I would highly recommend working with him ! There was no pressure or hassle to buy . I found his patience and product expertise and knowledge refreshing . Overall I would rate this dealership and buying experience as one of the best I've had . More