BMW of Monterey

Never again purchasing a car from out of state unseen I thought I had found the X5 I wanted, but the whole process was fraught with delays, broken promises and poor follow-up. Car was promised as fully de I thought I had found the X5 I wanted, but the whole process was fraught with delays, broken promises and poor follow-up. Car was promised as fully detailed and in enclosed trailer and turned out as everything but. This experience has taught me 2 things: 1. Never buy a car I can't test drive first 2. Buy from a local dealer or just pass on it. Too many things can go wrong and there is little or no recourse. Btw. It's not the Ultimate Driving Machine anymore and BMW "Geniuses" were zero help. While Gary made some efforts, it was just not a good experience. Buyer beware! More

Great Buying Experience This is the fourth BMW I have purchased with Michael's help from BMW of Monterey. All experiences have been Great. All of my questions were answered This is the fourth BMW I have purchased with Michael's help from BMW of Monterey. All experiences have been Great. All of my questions were answered and the final purchase was easy. I've always been treated like family whenever I enter the dealership. When I considered purchasing my new X5, Michael was the only salesperson that I considered. More

Excellent Service Experience. Service was done in much shorter time than I was told it would be. Kenny is so nice to work with. All of your employees are friendly and courteous. Service was done in much shorter time than I was told it would be. Kenny is so nice to work with. All of your employees are friendly and courteous. More

Excellent Buying Experience This is our third BMW from this dealership (since 2001). We have purchased elsewhere but the experience here was the best. Michael Godick made our car This is our third BMW from this dealership (since 2001). We have purchased elsewhere but the experience here was the best. Michael Godick made our car purchase experience the best. Beginning from the introduction of the vehicle and its features, the test drive, the pricing, the trade-in deal on our current vehicle, completing the transaction, and his meticulous follow-up, we couldn't have asked for more! Highly recommended! More

Excellent service Christopher is by far the best service advisor I ever dealt with. He picked up my 2011 BMW to get it serviced (keep in mind I live 1.5 hrs. away). He Christopher is by far the best service advisor I ever dealt with. He picked up my 2011 BMW to get it serviced (keep in mind I live 1.5 hrs. away). He even dropped it of for me, He was very friendly and professional. I will definitely be taking my car back for now on to get my car serviced at BMW of Monterey. More

Pleasant experience, a good deal, and a great car Very much enjoying my new BMW. The purchase experience was painless, concluding at a fair price, and the car is faultless. Great people, and it's al Very much enjoying my new BMW. The purchase experience was painless, concluding at a fair price, and the car is faultless. Great people, and it's always nice to have an excuse to visit lovely Monterey. More

First class repair service I recently Brought my wife's car in for a brake service , and am delighted with the experience. Mike Kyle was my service advisor, and he was very fri I recently Brought my wife's car in for a brake service , and am delighted with the experience. Mike Kyle was my service advisor, and he was very friendly and professional. We received only the repairs we asked for and they were performed perfectly. More

New car I am delighted with my new X4. Bob Thomas helped all the way with ordering and keeping me up to date with the delivery. His knowledge of the new fea I am delighted with my new X4. Bob Thomas helped all the way with ordering and keeping me up to date with the delivery. His knowledge of the new features and skillful teaching have been helpful getting me up to speed with the new car. More

Oil change Good service, only disappointment they only vacuumed the front and not the back. I realize this is an added service, so not a big deal but would hav Good service, only disappointment they only vacuumed the front and not the back. I realize this is an added service, so not a big deal but would have been nice. Oil change did take a little longer than expected. More

Great buying experience Overall a great buying experience, although it could have been shorter. No waiting for a test-drive while they "locate the keys to our car" drama, up Overall a great buying experience, although it could have been shorter. No waiting for a test-drive while they "locate the keys to our car" drama, up-selling, or back-and-forth shuffling. Straight forward deal. The paperwork took a long time -suppose it's the same at any car dealer (but not any more acceptable). Erdal was quite thoughtful and considerate to offer us energy bars and water while we waited for the transaction to go through. Also, he very patiently went over the car features (mostly operating the electronics). As promised, he did follow-up with us the next day -even sent us a couple of BMW-branded coffee mugs, which was a nice gesture. More