BMW of Monterey

Oil change Good service, only disappointment they only vacuumed the front and not the back. I realize this is an added service, so not a big deal but would hav Good service, only disappointment they only vacuumed the front and not the back. I realize this is an added service, so not a big deal but would have been nice. Oil change did take a little longer than expected. More

Great buying experience Overall a great buying experience, although it could have been shorter. No waiting for a test-drive while they "locate the keys to our car" drama, up Overall a great buying experience, although it could have been shorter. No waiting for a test-drive while they "locate the keys to our car" drama, up-selling, or back-and-forth shuffling. Straight forward deal. The paperwork took a long time -suppose it's the same at any car dealer (but not any more acceptable). Erdal was quite thoughtful and considerate to offer us energy bars and water while we waited for the transaction to go through. Also, he very patiently went over the car features (mostly operating the electronics). As promised, he did follow-up with us the next day -even sent us a couple of BMW-branded coffee mugs, which was a nice gesture. More

Organized and very courteous I believe everyone there is sincere and want to be there. Friendliness is what keep people coming back. I live a great distance from the store, so the I believe everyone there is sincere and want to be there. Friendliness is what keep people coming back. I live a great distance from the store, so the professionalism makes it worth the trip. More

First BMW Customer service is the key to having an over all great buying experience. BMW of Monterey made my first new BMW purshase flawless from customer servi Customer service is the key to having an over all great buying experience. BMW of Monterey made my first new BMW purshase flawless from customer service to sales and finance. I will definitely recommend this dealership to all my friends and family due to the courtesy, respect and over all great service I received. More

Trade in for BMW My experience was quick and to the point, which at the outset I stated that I wanted. I was clear with my goals and they met them. My experience was quick and to the point, which at the outset I stated that I wanted. I was clear with my goals and they met them. More

Erdal is the best client advisor He treated me right. He's the best client advisor at BMW of Monterey. No-hassle, efficient, and professional!! Highly recommended. I had a great exper He treated me right. He's the best client advisor at BMW of Monterey. No-hassle, efficient, and professional!! Highly recommended. I had a great experience with the dealership. More

Brillian Service! Michael "Misha" Godick must be one of the best salespersons in the car business. He is one of the main reasons I keep buying at BMW of Monterey. Michael "Misha" Godick must be one of the best salespersons in the car business. He is one of the main reasons I keep buying at BMW of Monterey. More

Misha was great. Love the car, 2013 X5 BMW is great. We have a scheduled appointment for BMW to pick up the car on January 12th to fix the actuator and the inside pan Love the car, 2013 X5 BMW is great. We have a scheduled appointment for BMW to pick up the car on January 12th to fix the actuator and the inside panel for the moon roof won't open. Other than that we had great customer service from Misha and the gentleman who dealt with us in accounting. Thank you, Mike and Carrie Murphy More

Outstanding Gary Kihs was extremely kind and helpful. My experience was truly an example of outstanding customer service from the beginning of the process to the Gary Kihs was extremely kind and helpful. My experience was truly an example of outstanding customer service from the beginning of the process to the end. This is our fourth car bought from this dealership. More