BMW of Monterey

Feel like a queen when I walk in to the BMW Dealership! I recently took my 2000 Z3 Roadster in to the dealership for the 6 month synthetic oil change, tire rotation, and dent removal. Every time I walk thro I recently took my 2000 Z3 Roadster in to the dealership for the 6 month synthetic oil change, tire rotation, and dent removal. Every time I walk through the door, I am pampered, as is my car. When I purchased my car from Bijon (my salesman), I was not aware of the fabulous service would follow the purchase of my so-loved new car. Mike (in finance) suggested that I purchase the synthetic oil change and dent protection. Thank you, Mike. This purchase is worth its weight in gold! My 15 year old car, once again, looks brand new! Vince, (the Technician), went over my car with a fine-tooth-comb, letting me know what I will need both now, and in the future, to drive my Roadster safely. Chris (my AWESOME "Advisor"), presented me with an itemized list of needs. He spoke to me in a personal way, as if he were my friend, and not a service agent. I have never had this type of service anywhere else! Thank you, Chris. Randy, the Service Manager, always comes out speaks to me, asking how "Mon Bijou" (my car) is doing. Randy is a superb service over-seer.....and knows everything that is happening in the service department. Randy runs a very well-oiled dealership. This is my second car. I have never doubted the purchase of my 2000 BMW Z3 silver Roadster convertible. What a fabulous little car!!!!! Now you know why I feel like a Queen every time I walk through the BMW Dealership door of MBW Monterey! More

Ask for Gary! Had a bad experience with first salesman--didn't take us as serious buyers so was condescending and unwilling to do more than test drive. But then we Had a bad experience with first salesman--didn't take us as serious buyers so was condescending and unwilling to do more than test drive. But then we found Gary Kihs and he was fantastic! Very knowledgable and helpful. We bought the car and love it. Work with Gary! More

Amazing customer service It was an amazing experience. My salesman was the best. He kept me updated on the process and was very professional. My service Rep did a great job m It was an amazing experience. My salesman was the best. He kept me updated on the process and was very professional. My service Rep did a great job making sure my car got the parts installed properly More

BMW Monterey It was the first visit for us to this dealership, and Phil Holmes has kindly had us feel comfortable from the beginning. We made a good deal with our It was the first visit for us to this dealership, and Phil Holmes has kindly had us feel comfortable from the beginning. We made a good deal with our new X5, and my mom's glad she got a good vehicle through working with him. Phil showed consistent cares and follow-ups, helped us out much for the whole purchase. I would recommend this dealership and the associate to others. Thanks. More

Great service at Bmw I just wanted to take a moment to express my gratitude to Mike Kyle He was very helpful and explain my cars repaired fully.He took the time to call me I just wanted to take a moment to express my gratitude to Mike Kyle He was very helpful and explain my cars repaired fully.He took the time to call me back to answer my questions and my car was finished when he promised..Thank You mike. Roger jones More

BMW of Monterey Is the best. I've bought two cars from Bob Thomas and I'd buy many more. He's the ultimate professional and the entire staff couldn't be more knowledg Is the best. I've bought two cars from Bob Thomas and I'd buy many more. He's the ultimate professional and the entire staff couldn't be more knowledgable or friendly. More

Complete daenon set up. Joe and the service team were great! I will ways buy and tell the thousands of people i meet weekly thru work and social events of my experience at Monterey BMW the perfect driving machin I will ways buy and tell the thousands of people i meet weekly thru work and social events of my experience at Monterey BMW the perfect driving machine! More

This is the Service I expected when I bought a Certified BMW I purchased a Certified BMW with <13,000 miles because I didn't want to worry about it. I'm incredibly busy and I'd assumed the reputation of excellen I purchased a Certified BMW with <13,000 miles because I didn't want to worry about it. I'm incredibly busy and I'd assumed the reputation of excellence would extend to the Service Dept. I had a bad experience at a different dealership. Joe Campo at Monterey BMW proved me right though; he explained everything I wanted to know in terms I understood and is why I would definitely recommend Monterey BMW! More

On time, polite, knowledgable, competent Chris Almeida did a great job getting my car serviced. He's a competent guy. In a competitive business you need good people and Chris is excellent. Chris Almeida did a great job getting my car serviced. He's a competent guy. In a competitive business you need good people and Chris is excellent. More

Great Customer Service For Years! I've been dealing with Mike Kyle for years at BMW of Monterey. His professionalism and knowledge base is exceptional. I would strongly recommend thi I've been dealing with Mike Kyle for years at BMW of Monterey. His professionalism and knowledge base is exceptional. I would strongly recommend this service center. Besides Mike there Kat, who happily always manages to find a loaner car! More