BMW of Monterey

Great Service, Kenny is amazing! This was truly an exceptional experience. Making an appointment for an oil change my service engine soon light popped on. I was so worried, my car is This was truly an exceptional experience. Making an appointment for an oil change my service engine soon light popped on. I was so worried, my car is newer and I just purchased it at San Diego Bmw. Taking it to another dealership made me unsure. I can not believe how great of an experience I had. was outstanding, was expecting a huge bill. I have owned several BMW's the prices are usually steep for lights on, especially engine. I was overjoyed with the appraisal price, lower than expected. Later that same day my car was ready, everything fixed and even extra stuff. I couldn't even believe the cost came to 50% less than appraised. I am loving this BMW service center, they brightened my day/weekend and made me happy I moved up here. Thank you so much for the work you do. And Kenny, was absolutely wonderful. He reassured me right away and did some voodoo magic, I will never get my car serviced anywhere else. More

Great service experience Mike was extremely helpful and friendly - he fit me in before my appointment so I could get to work on time and gave me an accurate assessment of when Mike was extremely helpful and friendly - he fit me in before my appointment so I could get to work on time and gave me an accurate assessment of when he thought my car would be ready for pickup. Such a refreshing experience compared to other dealership I've been to for service in the South Bay. More

Encore service I went in for my encore service. It didn't take long, Erdal answered my questions about the car, and it came back clean and with a $50 gas card. Per I went in for my encore service. It didn't take long, Erdal answered my questions about the car, and it came back clean and with a $50 gas card. Perfect! More

Phil and Devon were exceptional I purchased a used 2008 BMW M5 from Phil (Salesperson). Phil made the experience very stress free, and involved Devon (Sales Manager) early on in the I purchased a used 2008 BMW M5 from Phil (Salesperson). Phil made the experience very stress free, and involved Devon (Sales Manager) early on in the process to confirm that the car would meet my high expectations. I will be back for my next purchase and future Service requirements. More

good follow-through Thank you, Paul G, for the good follow-through! My back window is perfect now. Thank you for your attentiveness and professionalism to my conce Thank you, Paul G, for the good follow-through! My back window is perfect now. Thank you for your attentiveness and professionalism to my concerns. Lisa More

Happy with service Mike Kyle our service advisor is great and he explains things clearly and answers questions. Very professional and very pleasant to deal with. I also Mike Kyle our service advisor is great and he explains things clearly and answers questions. Very professional and very pleasant to deal with. I also like that they wash my car More

Fantastic Customer Service I brought my car here after the "red triangle of death" came on. Not knowing what it meant, I went straight to the dealership where they told me it w I brought my car here after the "red triangle of death" came on. Not knowing what it meant, I went straight to the dealership where they told me it was time for service and set me up with an appt. It was easy, no stress and I even scheduled a loaner car. Not only did they wash my car while I was making the appt., because they just happen to have time, they washed it inside and out when after the service. The staff at BMW of Monterey are awesome, all of them!! More

Stress free. Each time I have brought my car in, the staff of BMW have treated me as family. We have talked about cars, children, and vacations. This eases the str Each time I have brought my car in, the staff of BMW have treated me as family. We have talked about cars, children, and vacations. This eases the stress the client has about their car. The loaner cars are clean and well taken care of. I look forward to many more happy years with my car as well as the staff. The only complaint is that when it's the wife bringing in the car and not the husband, the note should go to the person bringing in the auto. This is a level of frustration that is most unpleasant. More

Service Very professional staff easy to deal with mike Kyle did an excellent job and I would definitely recommend this dealership and mike kyle thank you Very professional staff easy to deal with mike Kyle did an excellent job and I would definitely recommend this dealership and mike kyle thank you More

My car had a part issue that they had no control over Monterey BMW made sure I had a Loaner vehicle throughout the duration of my car being out of commission. Mike service adviser Mike Kyle and service Monterey BMW made sure I had a Loaner vehicle throughout the duration of my car being out of commission. Mike service adviser Mike Kyle and service manager Randy were very attentive and did their best to keep me updated and provided me extremely good customer service. More