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BMW of Monterey
Seaside, CA
1,066 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,066 reviews
March 01, 2015
Amazingly bad I really didn't think that dealerships, in the age of social media, operated as if it was 1985. I was naive. Back in January of 2014, I put a $500 I really didn't think that dealerships, in the age of social media, operated as if it was 1985. I was naive. Back in January of 2014, I put a $5000 deposit down on a BMW i8. I was the first one at Monterey BMW to do so. Let me be clear that my situation is a complete "first world situation" to have. I'm not angry or disappointed. In fact, I'm slightly amused. The reason for my writing is so you can make a choice as to where you give your business too. And I also want to take my salesperson, Charles Joseph, out of the equation. He works for the management, he is not the management. I personally think he's a pretty decent guy, in a not so decently managed dealership. Of course, that's just my opinion. As is this review. Back to the story. After many delays, my i8 was finally built and was going to be delivered around March 12th. I was not going to be here, so I went in before I left on my trip to pay for the car. They had put a $75,000 mark-up on the car. Think about that. That's more than 50% of the MSRP of the car. Charles and I never discussed a price for the car. I had assumed that since the car was in demand, I would pay MSRP for the car. Of course, after Charles showed me the paperwork, another sales manager came out and insisted that Charles had told me that the car was going to be marked-up by $50k to $100K over sticker. Ah, no he had not, because if he had, I would have asked for my deposit back a long, long time ago. The manager took me into his office (Tom Myers old office) and after some small talk, offered to sell me the car for only $25,000 over sticker. He was gracious enough to keep this offer open until tomorrow, in case I changed my mind. I won't be changing my mind. Nor will I buy another car from them or refer anyone to them again. I'm a pretty fervent "car-guy" and people ask me what and where to buy. Monterey BMW is off my list. As I said, a "first-world problem" to have. But if they think that they can so easily gouge someone buying a $140,000 car, think of all the ways they have to take advantage of many people, buying $40,000 cars. Buyer beware, be careful and spend your dollars at ethical places of business. More
by rcellio
Employees Worked With
Charles Joseph
January 23, 2015
Excellent Service Experience It is good to know that excellent customer service still exists. I would highly recommend Monterey BMW for your service needs. The service departmen It is good to know that excellent customer service still exists. I would highly recommend Monterey BMW for your service needs. The service department is available to assist with friendly, competent personnel. More
by david.rabe
Employees Worked With
Mike Kyle
January 16, 2015
Michael Godick was amazing! Michael Godick went above and beyond to make our car buying experience as easy as it could have been. He located a car for us out of state and had it Michael Godick went above and beyond to make our car buying experience as easy as it could have been. He located a car for us out of state and had it in pristine condition for us. We will definitely be back and look forward to working with him again! More
by M5Guy
Employees Worked With
Michael "Misha" Godick
January 14, 2015
Excellent Service Mike Kyle is wonderful to work with in the BMW service department. He is very knowledgeable, and professional at all times. I appreciate his assistan Mike Kyle is wonderful to work with in the BMW service department. He is very knowledgeable, and professional at all times. I appreciate his assistance in the service department. More
by Vwal
Employees Worked With
Mike Kyle
January 12, 2015
Truly Excellent Dealership Bob Thomas is a great Salesman. I trust everything he tells me and feel I receive the best possible deal I can get. I travel from the Central Valley a Bob Thomas is a great Salesman. I trust everything he tells me and feel I receive the best possible deal I can get. I travel from the Central Valley all the way to buy a car from BMW of Monterey based purely on my dealings with Bob Thomas. I would highly recommend your dealership to anyone and have done so in the past. It is a pleasure to buy a car from your dealership. More
by Paul
Employees Worked With
Bob Thomas
January 11, 2015
Excellent Service Sheryl Fortuno did a great job dealing with issues to get us into our new car and Kenny, as usual, was outstanding in dealing with our service issues. Sheryl Fortuno did a great job dealing with issues to get us into our new car and Kenny, as usual, was outstanding in dealing with our service issues. More
by rtlcare
Employees Worked With
Sheryl Fortuno, Paul Giovino, Kenneth Lampton
January 04, 2015
Rude salesman. Go to East Bay BMW. Pushy salesman and rude. Couldn't make a deal with 2015 650i GC. Salesman will try to say it's as low as he can go but will call you next day and say Pushy salesman and rude. Couldn't make a deal with 2015 650i GC. Salesman will try to say it's as low as he can go but will call you next day and say he ran numbers to make a better deal, but still be nowhere near East Bays prices. Paul, sales manager, said I wasted their time when they were the ones that called me in on a Saturday. I drove 2 hours the next day and bought an even better loaded 2015 650i GC for less down and per month. Go see Jay Adamos. It will be worth the drive. They have all the awards on display to prove they are a better dealership. Even gave my 3 yr old daughter a BMW teddy bear. If you don't shop around, Monterey BMW will rob you of your down payment. East Bay didn't play any games with me. More
by AJT
Employees Worked With
Paul Dadsetan
December 28, 2014
Good Service Mike was professional an good at his job, he kept me well informed an responded in a timely fashion. He stayed after hours to tell me the results of t Mike was professional an good at his job, he kept me well informed an responded in a timely fashion. He stayed after hours to tell me the results of the work. More
by Didi
Employees Worked With
Mike Kyle
December 10, 2014
BMW of Monterey made my Holiday Season much happier Went in to 'test the waters' on a new car on a lease. Was interested in the new 2 Series, the M235i and after driving the only one they had, I was im Went in to 'test the waters' on a new car on a lease. Was interested in the new 2 Series, the M235i and after driving the only one they had, I was immediately sold. Gary helped me see the quality and performance I was paying for as the price was the only thing holding me back. With the help of Paul the sales manager, we came to a price we all agreed on and I was sitting behind the wheel (an alcantara wrapped steering wheel) of a brand new 2015 M235i that had several choice BMW M Performance options added that made this amazing car that much better and stand out from the rest. Needless to say, my experience at BMW of Monterey far exceeded my car buying experiences of the past and I will not hesitate to do business with these people in the future. nor should you! More
by John Gurich
Employees Worked With
Mike Crnkovic, Gary Kihs, Paul Dadsetan
November 24, 2014
black 535i my experience at bmw of Monterey was good. thank you for your assistance. will definitely come back and recommend family and friends to bmw of Monte my experience at bmw of Monterey was good. thank you for your assistance. will definitely come back and recommend family and friends to bmw of Monterey. More
by elias nunez
Employees Worked With
Michael "Misha" Godick, Mike Kyle
