BMW of Monterey

Bob Thomas provided exceptional service from the first phone call regarding the end of my lease to handing my car back to me in perfect condition. there were a couple of problems encountered in the proce phone call regarding the end of my lease to handing my car back to me in perfect condition. there were a couple of problems encountered in the process which he dealt with quickly and efficiently and was always in contact with me regarding the process. It was a pleasure to work with him and I would highly recommend him and BMW Monterey. The financial person was also great, made paying money a pleasurable experience. Also the mechanic who worked on my car was wonderful and made an unexpected repair happen so that i was able to drive home that day. Overall a professional and very personable group. thanks to them all. More

I have purchased many BMW's and have always worked with Bob Thomas. He is very efficient, friendly and always answers my questions. I have never been unhappy with any of my cars or the service appoi with Bob Thomas. He is very efficient, friendly and always answers my questions. I have never been unhappy with any of my cars or the service appointments. More

From the start, Phil was very easy to work with. He struck the right balance between sharing information and moving the decision-making/sales process along. I came in with the intention of likely only struck the right balance between sharing information and moving the decision-making/sales process along. I came in with the intention of likely only doing a test drive, but left having ordered the car! He was responsive to my questions and open to negotiation without my feeling undue pressure. I left feeling I got a fair price. He listened well to my needs and recommended appropriate options. Since I had to order the car to get just what I wanted, Phil kept in contact to let me know that status. When it came time to pick up the car and complete the loan documents, Phil had a record of our conversation, which ensured I received the loan rate I had locked in. He took time to explain many features of the car and later sent along links to helpful videos. I would highly recommend Phil Holmes and BMW of Monterey to anyone interested in purchasing a BMW. More

Gary guided us through the entire purchase process, was very knowledgeable about the car and a joy to work with. This is our 3rd BMW and the best buying experience we have had. We love the car, Gary's fo very knowledgeable about the car and a joy to work with. This is our 3rd BMW and the best buying experience we have had. We love the car, Gary's follow-up was great with information on all facets of the car and has been easily available to answer any of our questions. More

Michael Godick is a very knowledgeable, and helpful resource for BMW cars. This is the second BMW we have purchased from him, and we continue to think very highly of him and the whole dealership resource for BMW cars. This is the second BMW we have purchased from him, and we continue to think very highly of him and the whole dealership More

Bijan made the whole experience of new car purchase smooth and pain free and it was a pleasure dealing with him. I made contact through the website and he promptly returned my Email, established contac smooth and pain free and it was a pleasure dealing with him. I made contact through the website and he promptly returned my Email, established contact and answered all my questions/concerns promptly and efficiently. Thank you Bijan and BMW Monterey. More

The reason i gave the rating i did was because Michael was more informative about the product he was selling than any other salesman i had the experience of working with. I also appreciate that he did no was more informative about the product he was selling than any other salesman i had the experience of working with. I also appreciate that he did not pressure me in any way. I will be sure to recommend this sales adviser and dealership...my experience was wonderful!! More

This was the best experience we had buying a new car. We worked with Gary Kihs. Gary is excellent - friendly, pro-active and has such detailed knowledge on the car and the entire process. From the th We worked with Gary Kihs. Gary is excellent - friendly, pro-active and has such detailed knowledge on the car and the entire process. From the the moment of the initial contact via website, to the actual day the experience was very good. Gary is a pro.. He truly understands the BMW 3 series, and gave a great overview of the car. All in all this was a very positive experience, and I recommend Gary and this dealer. Thank you. More

We have been dealing with Bob Thomas for nearly twelve years, who exemplifies the highest standards of the ultimate BMW experience, i.e., willing to go the extra mile to provide exactly what we are wanti years, who exemplifies the highest standards of the ultimate BMW experience, i.e., willing to go the extra mile to provide exactly what we are wanting for a new BMW experience. Yes, he has accomplished just that...by putting us in a new 2014 BMW x-1 (with red leather seats) sports edition and we are loving the BMW ultimate experience. More

In search for a BMW 328d xDrive Sports Wagon I contacted 5 dealers in the greater San Francisco bay area. The dealership in Fremont did not even bother to pursue my business. Gary Kihs at BMW of Monterey 5 dealers in the greater San Francisco bay area. The dealership in Fremont did not even bother to pursue my business. Gary Kihs at BMW of Monterey on the other hand was extremely proactive to win me as a customer. He made sure I understood all the options and features, provided supporting documentation and most of all worked hard to quote me a price that was unmatched by the remaining 2 BMW dealerships. [BMW of San Jose had the attitude take it or leave it at MSRP while BMW of Mountain View was more active and initially had the best 1st offer.] As the 328 Diesel seems to be a car BMW intends to be sold in the US only to lower fleet consumption none of the dealers had a car on order or available for test drives. Luckily I had had a chance to rent the wagon in Europe so the test drive was not an issue. However, a purchase from a local dealership meant that the car needed to be custom ordered, a process that can take quite some time as the car needs to be manufactured in Germany and shipped to the west coast. Gary worked some magic securing a production slot within a couple of days of my order. Ultimately the car arrived 10 days sooner than anticipated based on typical BMW lead times. When picking up the car Gary was flexible as to my schedule and the process was very streamlined and pleasant. Throughout the entire interaction, Gary did not try to sell me something I did not need nor want, he suggested a few options, but when I declined he did not press me. To summarize, my experience with BMW of Monterey, and Gary Kihs as the sales person was hassle free and very pleasant as far as buying a car is concerned. More