BMW of Monterey

Made for a very pleasant buying experience. Over the years I have bought a number of new cars in the area and it has always been a rather unpleasant experience bordering on the feeling I was dea Over the years I have bought a number of new cars in the area and it has always been a rather unpleasant experience bordering on the feeling I was dealing with a Nigerian prince who needed somebody to look after a sum of money! Full disclosure, I am extremely skeptical of car sales people and one sniff of slimy or not completely honest and I am gone! This was completely different. They had a car in inventory that I liked the look of. I got an internet price from Gary with no fuss. I had done a lot of research before going into buying a new car this time and knew from Kelly's Blue Book and others what I might expect in terms of cost. Other dealers had sworn blind about what a good deal they were offering while I knew that was in fact not the case. However, the price I got first time up from Gary was actually slightly better than expected so I knew I at least had a good yardstick to test that price with other dealers. Nobody else was offering as good a deal so I made the 60 mile drive to the dealership for a closer look. At that point we met Phil who took me for a test drive and explained the plethora of toys on the car. When I told him my wife and I wanted to chat it over. He got us coffee gave us a place to go and left us alone until we were ready to talk. We spent some time chatting to him and to Gary and both of them were friendly, seemed very straight talking and easy to work with without any of the many shabby sales ploys that tend to leave you feeling a bit violated. After a bit of discussion, we wrapped up the deal pretty easily. I had told Gary that I was looking to avoid a previous experience with the post sales person trying to scare you into many unnecessary add on's and he assured me they would not do it. I was asked one question on that by the Finance Manager (who was terrific), I said no I don't want any of it and it was done! Since the purchase I have had phone calls to check everything was good as well as offers to help out with any issues. The experience was even better because I was bracing myself for it being a pain but that does not take away from what a good job these guys did and have promised to do in the coming months and years. I would unreservedly recommend the dealership on the strength of how it went with the people I met. In fact I already did. When you get a new car, people talk to you about it especially if they too are in the market for something similar. More

Comments Gary Kihs is a good dealer in BMW, and I fully felt the warm service from BMW. I was so excited to own BMW335i, and it is an awesome car!! Gary Kihs is a good dealer in BMW, and I fully felt the warm service from BMW. I was so excited to own BMW335i, and it is an awesome car!! More

Great dealership! This experience I had overall was fantastic! They worked with me to fit my payments out perfectly, and I was very happy! Love my new X3!!!!!!! This experience I had overall was fantastic! They worked with me to fit my payments out perfectly, and I was very happy! Love my new X3!!!!!!! More

It's a Deal I stopped at BMW to learn about the 6 series Gran Coupe. Michael Godick greeted me and when I told him what I was interested in, he showed me the ran I stopped at BMW to learn about the 6 series Gran Coupe. Michael Godick greeted me and when I told him what I was interested in, he showed me the range of cars - from the 640i all the way to the M6 and the Alpina. The models the dealership stocked were well equipped and allowed me to see what was possible. Michael made it easy for me to drive both the 650 and the M6. He priced them out for me and showed me a possible trade value for my car. Finally, I said I might rather go with the 640i. No problem, Michael let me drive one of those. As we drove, Michael explained all the features on the car, and there are plenty of them. All the cars were great, so I wanted time to think and said I would come back. The next day Michael called to say that he was able to get me a better price on my trade in. I told him I wanted to see one of the 6 series he had mentioned to see how easy entry and exit was. No problem. When I got to the showroom, Michael not only had the car I wanted to look at ready for me, but also suggested I look at an M5 since it might give easier entry and exit (he had picked up on my needs and had a solution). We drove both cars, and I decided on the 650i. I wanted to make sure my wife liked to color, so Michael suggested I take it home over night. The next day we did the deal, and I am very happy with the car. I was back a couple of days later with a few questions. Michael is very knowledgeable and explains things very clearly. For a technically oriented person like me, this is a pleasure. More

Vroom Vroom Phil provided me with an overall solid experience on a recent Sunday afternoon. He quickly demonstrated his knowledge of the inventory and shared som Phil provided me with an overall solid experience on a recent Sunday afternoon. He quickly demonstrated his knowledge of the inventory and shared some time with me on the road to maximize my visit. His follow up to the test drive was timely and continued contact post sale has been appreciated and thorough. Pretty stoked and two thumbs up! More

Bob Thomas provided exceptional service from the first phone call regarding the end of my lease to handing my car back to me in perfect condition. there were a couple of problems encountered in the proce phone call regarding the end of my lease to handing my car back to me in perfect condition. there were a couple of problems encountered in the process which he dealt with quickly and efficiently and was always in contact with me regarding the process. It was a pleasure to work with him and I would highly recommend him and BMW Monterey. The financial person was also great, made paying money a pleasurable experience. Also the mechanic who worked on my car was wonderful and made an unexpected repair happen so that i was able to drive home that day. Overall a professional and very personable group. thanks to them all. More

I have purchased many BMW's and have always worked with Bob Thomas. He is very efficient, friendly and always answers my questions. I have never been unhappy with any of my cars or the service appoi with Bob Thomas. He is very efficient, friendly and always answers my questions. I have never been unhappy with any of my cars or the service appointments. More

From the start, Phil was very easy to work with. He struck the right balance between sharing information and moving the decision-making/sales process along. I came in with the intention of likely only struck the right balance between sharing information and moving the decision-making/sales process along. I came in with the intention of likely only doing a test drive, but left having ordered the car! He was responsive to my questions and open to negotiation without my feeling undue pressure. I left feeling I got a fair price. He listened well to my needs and recommended appropriate options. Since I had to order the car to get just what I wanted, Phil kept in contact to let me know that status. When it came time to pick up the car and complete the loan documents, Phil had a record of our conversation, which ensured I received the loan rate I had locked in. He took time to explain many features of the car and later sent along links to helpful videos. I would highly recommend Phil Holmes and BMW of Monterey to anyone interested in purchasing a BMW. More

Gary guided us through the entire purchase process, was very knowledgeable about the car and a joy to work with. This is our 3rd BMW and the best buying experience we have had. We love the car, Gary's fo very knowledgeable about the car and a joy to work with. This is our 3rd BMW and the best buying experience we have had. We love the car, Gary's follow-up was great with information on all facets of the car and has been easily available to answer any of our questions. More

Michael Godick is a very knowledgeable, and helpful resource for BMW cars. This is the second BMW we have purchased from him, and we continue to think very highly of him and the whole dealership resource for BMW cars. This is the second BMW we have purchased from him, and we continue to think very highly of him and the whole dealership More