BMW of Monterey

This is our second purchase from BMW of Monterey and Bob Thomas has been excellent to work with in each case. I work in the Bay Area so went to various dealerships there recently when I was getting ready to Thomas has been excellent to work with in each case. I work in the Bay Area so went to various dealerships there recently when I was getting ready to order my 428i. They each made it clear this new model would be sold at MSRP or higher and I didn't feel any of them were working at all to win my business. BMW of Monterey was ready to make a deal and kept me informed the entire time as to where my car was and when to expect its arrival. In short, this is an easy, fair, and even fun dealership to work with. More

I feel they could have done a better job detailing the car. I think they could have done some of the little things i.e. Loose grill. Bob was very pleasant to deal with. car. I think they could have done some of the little things i.e. Loose grill. Bob was very pleasant to deal with. More

This was a great new car shopping experience. I had a good idea of desired features, and Gary helped me put together a great car order. The car was delivered on time and exceeds expectations. Now delig good idea of desired features, and Gary helped me put together a great car order. The car was delivered on time and exceeds expectations. Now delighted with the new car, and still smiling after driving. More

We ordered a 2014 BMW X5 from BMW of Monterey. Bob Thomas was friendly, efficient and was very willing to change our order when we decided on a different color. The car came in a timely fashion and Bo Thomas was friendly, efficient and was very willing to change our order when we decided on a different color. The car came in a timely fashion and Bob was kind to show us the features we were not aware of. Our trade in of our 2003 BMW X5 went smoothly and we were happy with the overall transaction. We would highly recommend BMW of Monterey and Bob Thomas. Most of all we love the car. More

Our second purchase of a car from BMW of Monterey was as, if not more pleasurable as the first time. As expected, everyone we ran into greeted us kindly, accommodated our needs, and very sincerely guided us if not more pleasurable as the first time. As expected, everyone we ran into greeted us kindly, accommodated our needs, and very sincerely guided us every step of the way in buying our 2014 BMW X3. Our sales advisor Mr. Bob Thomas and all others involved have quite simply allowed us to get an exceptional vehicle we are happy with, and experience the hospitality and friendliness at their dealership. Sincerely, Paul and Jo Ann Magpusao More

Very nice friendly and helpful , made this transaction very easy for me as I live in Vegas , they picked me up and left the dealership open for me .. I will defiantly recommend to my family and friend very easy for me as I live in Vegas , they picked me up and left the dealership open for me .. I will defiantly recommend to my family and friends . You guys are awesome . More

Bob Thomas, our salesman, was warm and friendly as well as extremely knowledgeable, patient and experienced. He worked to find the perfect deal for us, and we could not be more pleased with our purchase. as extremely knowledgeable, patient and experienced. He worked to find the perfect deal for us, and we could not be more pleased with our purchase. More

THE BEST CAR BUYING EXPERIENCE!! SECOND TIME BUYING AT THIS DEALER. GREAT CAR, GREAT SALESPERSON, GREAT PRICE, GREAT DEALERSHIP. DO YOUR RESEARCH ON LINE AND THEN CHECK OUT THIS DEALERSHIP. YOU WON'T BE D THIS DEALER. GREAT CAR, GREAT SALESPERSON, GREAT PRICE, GREAT DEALERSHIP. DO YOUR RESEARCH ON LINE AND THEN CHECK OUT THIS DEALERSHIP. YOU WON'T BE DISAPPOINTED More

This was our third BMW purchase from Monterey BMW in the past 12 years. The whole process to purchase a new car is effortless and enjoyable. We had little questions after we got the car home and they were v past 12 years. The whole process to purchase a new car is effortless and enjoyable. We had little questions after we got the car home and they were very quick to get back to my wife. More

BOB THOMAS: He is an "artist" of sales, reminiscent of Michelangelo or Leonardo da Vinci! Bob just sold a car to my neighbor, and that was a legendary achievement because she has been on t reminiscent of Michelangelo or Leonardo da Vinci! Bob just sold a car to my neighbor, and that was a legendary achievement because she has been on the "verge" of making that decision for over 10 years, but just could not culminate that intention -- not until Bob entered the scenario. He perceptively gave her even more time to think about the purchase -- never even intimating that time was of essence. He spent an inordinate amount of sincere hours answering questions, providing information, and even drove a car to her home so that she could be in a comfortable environment while test-driving. Bob accomplished the impossible by having a genuine, personable, and ultra patient demeanor. He is a genius! PAUL DADSETAN: As the general sales manager, Paul worked in tandem with Bob, and made very reasonable financial decisions which definitely facilitated the sale. The cohesiveness and orchestration between management and sales is noteworthy! Excellent! CHRIS ALMEIDA: He is like the "Ambassador," because of his knowledgeable "over the top" way of resolving issues expertly and expeditiously. Chris represents the service department at the highest level by his responsiveness, follow-through, and keen intuition. Whenever I have a mechanical problem, I know Chris will solve it, and do so most pleasantly. MIKE HAYWORTH: I have known Mike forever, and he is renowned for his longevity of excellence. He makes discretionary managerial decisions which beautifully balance between the store and the customer. For example, he exchanged a logo shirt when, technically, he did not have to; however, I will never forget that customer good faith gesture! MISHA GODWICK: I met Bob Thomas at Monterey BMW before Misha started working there, thereby precipitating my working relationship with Bob.. Nevertheless, Misha, who I consider to be a friend, unceasingly treats me as if I were buying cars from him every year. His personality never changes -- he is always courteous and attentive. Monterey BMW is an exemplary organization! More