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BMW of Monterey

Seaside, CA

Overview
Reviews
4.6
1,066 Reviews
Call Dealership (831) 920-0743
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1 Geary Plaza

Seaside, CA

93955

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Showing 1,066 reviews

July 10, 2024

Great service and super friendly staff. Nice show room and comfortable if you have to wait for your car More

by jlschristian1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle, Edgar Garcia, Richard Lollar
Report | Print
Jul 10, 2024 -

BMW of Monterey responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of Monterey. We look forward to having you as one of our valued customers for many more years to come! Sincerely Rick Lollar Service Manager

July 10, 2024

Helpful and timely , vey courteous . Always suggested timely maintenance decisions that prevent future problems Michael More

by MCLARKNPG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
Report | Print
Jul 10, 2024 -

BMW of Monterey responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely Rick Lollar Service Manager

July 10, 2024

Very responsive and professional. Like the dealership assumes responsibility for arranging transportation as needed. Amenities consistent with the cost of the services provided. More

by CPICCUTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
Report | Print
Jul 10, 2024 -

BMW of Monterey responded

Thanks for sharing your thoughts about your experience with BMW of Monterey. We appreciate your business and hope to see you again soon! Sincerely Rick Lollar Service Manager

July 09, 2024

John Polli in sales and the service team have always been helpful and provided great customer service. More

by rb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Polli
Report | Print
Jul 09, 2024 -

BMW of Monterey responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with John and our team, and we look forward to working with you again. Sincerely Rick Lollar Service Manager

July 01, 2024

Reception and check=in is top notch. The service team took very good care of my car.. The explanation of charges was thorough. More

by igetletters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
Report | Print
Jul 02, 2024 -

BMW of Monterey responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely Rick Lollar Service Manager

June 30, 2024

Always treated like a ViP. Fantastic service department! No complaints! Thanks for being awesome! See you next time 😎 More

by jillmartin5298
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
Report | Print
Jul 01, 2024 -

BMW of Monterey responded

Thank you, Jill! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Monterey. Sincerely Rick Lollar Service Manager

June 26, 2024

I was contacted by BMW with information that my recent purchase of a Z4 had a recall for a PCV valve replacement. I contacted BMW of Monterey they made an appointment for me. I drove into the dealership More

by ALAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in the service department.
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Jun 26, 2024 -

BMW of Monterey responded

Alan, Thank you! Chris and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Monterey. Sincerely Rick Lollar Service Manager

June 23, 2024

Michael Crnkovich was really knowledgeable and great to work when we purchased our leased car. he made it easy and took care of everything. BMW Monterey.has an outstanding customer service staff. More

by LaurenSpencer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Kyle, Michael "Misha" Godick, Bob Thomas, Michael Crnkovich
Report | Print
Jun 24, 2024 -

BMW of Monterey responded

Here at BMW of Monterey, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, Lauren, and it was a pleasure having you at the dealership. We appreciate your review! Sincerely, Andrew Jennings General Sales Manager

June 19, 2024

John Poli could not have been more helpful and courteous in my dealings with him. A star act. More

by jackiegibbs33
Recommend Dealer
Yes
Employees Worked With
John Polli
Report | Print
Jun 20, 2024 -

BMW of Monterey responded

It's fantastic to hear that we provided you with great customer service, Jackie! We truly appreciate the opportunity to do business with you. Thanks for choosing BMW of Monterey! Sincerely, Andrew Jennings General Sales Manager

June 19, 2024

No reply to my request about my new X7. On line chat is non existence. More

by rollsbent
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Amber Norton Kirk
Report | Print
Jun 20, 2024 -

BMW of Monterey responded

Providing a positive experience is our top priority, and we're sorry that we potentially failed here. I do show we made multiple attempts to reach you. We'd love the opportunity to see if we can turn this situation around. If it's possible to talk about this matter one-on-one, please reach out to me directly. Thank you for your time! Sincerely, Andrew Jennings General Sales Manager

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