BMW of Monterey

In the past, we received excellent service from BMW of Monterey, but during our last visit, communication was lacking. When we arrived at our scheduled time, we had to wait quite a bit for our service age Monterey, but during our last visit, communication was lacking. When we arrived at our scheduled time, we had to wait quite a bit for our service agent to check us in. While we were waiting for our car, I texted our service agent about the video he sent, letting him know it was blank, but he didn’t respond. We also were not notified when our car was ready, Seemed like our service agent was distracted or not on his best game that day. More

John Polli helped to get me set up with a car and he did an amazing job. Very nice, thorough, and knowledgeable. I would absolutely recommend him to anyone I know that is looking for a car! an amazing job. Very nice, thorough, and knowledgeable. I would absolutely recommend him to anyone I know that is looking for a car! More

Mike did a phenomenal job! He was attentive and his communications were exceptional! He did a great job with follow through. He was attentive and his communications were exceptional! He did a great job with follow through. More

My service representative, Mike, is aways incredibly pleasant and responsve. He is a credit to your organization pleasant and responsve. He is a credit to your organization More

Sales person, Erdal, was terrific. Best and easiest auto purchase experience I have ever had. Complications of buying a car out of state have been difficult to stomach. We purchased Best and easiest auto purchase experience I have ever had. Complications of buying a car out of state have been difficult to stomach. We purchased on May 31 and still do not have necessary paperwork to get title and license in Illinois. You sent to wrong address. So, I have now had the car for almost 45 days and still unable to drive because of paperwork. More

The Service Dept acts like a bunch of used car salesmen trying to sell you service upgrades, I just want to take my car in to get the service needed, stop overselling trying to sell you service upgrades, I just want to take my car in to get the service needed, stop overselling More

Great service and super friendly staff. Nice show room and comfortable if you have to wait for your car Nice show room and comfortable if you have to wait for your car More

Helpful and timely , vey courteous . Always suggested timely maintenance decisions that prevent future problems Michael Always suggested timely maintenance decisions that prevent future problems Michael More

Very responsive and professional. Like the dealership assumes responsibility for arranging transportation as needed. Amenities consistent with the cost of the services provided. Like the dealership assumes responsibility for arranging transportation as needed. Amenities consistent with the cost of the services provided. More

John Polli in sales and the service team have always been helpful and provided great customer service. helpful and provided great customer service. More