BMW of Monterey

I was looking for an end of model year deal on a 640i convertible. Gary was the one who responded to my email and was in contact with me. Terrific. I ended up not buying because I decided to go 2013 a convertible. Gary was the one who responded to my email and was in contact with me. Terrific. I ended up not buying because I decided to go 2013 and order. I was really impressed with the agressive pricing, friendly "want to do business" approach, not pushy but great follow through. I understand why they are so highly rated. If I was up in No Cal, I'd defintely use them but alas I'm in LA. More

Michael was a engaged, interested and personable salesperson. He showed me an amazing car that I fell in love with. He was deliberate, but not pushy. I am so so happy with my choice, my payment and salesperson. He showed me an amazing car that I fell in love with. He was deliberate, but not pushy. I am so so happy with my choice, my payment and how I was treated. A wonderful experience over all! Thank you. More

We have a very good experience. Gary has a lot of patience and made everything went smoothly. Gary is very informative and stayed up late to make the sale happened. I would recommend this to my frien patience and made everything went smoothly. Gary is very informative and stayed up late to make the sale happened. I would recommend this to my friends. More

Fantastic experience. Couldn't be happier. Michael made the entire process completely painless. This is why we are long time, return customers. Thank you very much Michael. the entire process completely painless. This is why we are long time, return customers. Thank you very much Michael. More

Our salesman was very pleasant and did not pressure us in any way to buy. We are very pleased with our new car and with our experience at the BMW dealership. any way to buy. We are very pleased with our new car and with our experience at the BMW dealership. More

Love the service and care of my 2008 BMW 335i. Chris Martinez went extra lengths to repair my front two tires. A++ customer service and care! Martinez went extra lengths to repair my front two tires. A++ customer service and care! More

The overall buying experience was great and Gary is wonderful to work with. I will buy from him again in a heart beat. My only issue is that buying my car was a 6 hour ordeal which is ridiculous. 3-4 wonderful to work with. I will buy from him again in a heart beat. My only issue is that buying my car was a 6 hour ordeal which is ridiculous. 3-4 hours was simply waiting for a tech to fix some issue with the driver seat. I'd have preferred they give me a loaner for the day, let me drive home and come back to pick my car up the next day. This in no way will influence my loyalty. Just a "for what it's worth". More

I traveled from San Francisco (3 hours each way) to buy a pre-owned car. The sales people were very helpful when I spoke to them over the phone and had the car waiting for me when I arrived. Once I got the pre-owned car. The sales people were very helpful when I spoke to them over the phone and had the car waiting for me when I arrived. Once I got there, they were incredibly easy to deal with on the price and terms. Chris, the lead salesman, even agreed to deliver some missing items (and the garage door opener I left in my trade-in car) on his day off from work. All in all, they turned what was previously a stressful and fairly miserable experience into a really good one. I would absolutely recommend them. More

I was not pleased with Gary's business handling for a few reasons. First off, I was not treated professionally. Gary is not punctual and efficient person; I had to wait in the lobby for 35 minutes, although reasons. First off, I was not treated professionally. Gary is not punctual and efficient person; I had to wait in the lobby for 35 minutes, although, we agreed to meet at a specific time to test drive a few BMW models. I felt disrespected and not valued customer at all. I was given a different impression about prioritizing his business items and about his customer service. I was very disappointment. The second reason, he asked subtle questions to gain better feeling of whether you have the money to buy lux car. I felt he was sizing me up; he also look at the way you dress from bottom to top - scanning. His energy and his questions are irrelevant for buying cars. Associating place and dress with selling cars is poor assessment tool; Furthermore, When I requested a quote about 135i, his answerer was vague and he said that my Q is very contradicting and then asked for clarification then he changed the subject and start to wrap up. 1st impression is always very important. However, Gary gave me an excellent experience during my Z4 test driving. We took high 1, 68, and then Olmsted RD. during the test drive, he demonstrated essentail knowledge about the Z4. More

Misha was helpful and informative. He was sensitive to my decision process and when I finally made the decision to purchase, he communicated the qualifying / lender needs to help me get in and out in reco my decision process and when I finally made the decision to purchase, he communicated the qualifying / lender needs to help me get in and out in record time. Plus, he had the car detailed and ready to go when I arrived to purchase. Nice work Misha! More