BMW of Monterey

I walked into BMW on Sunday afternoon meeting Walter Irish. I let him know we were interested in trading in a BMW M3 for a small suv. He reccomended the X3 (we need small- moving to Korea). Monday mor Irish. I let him know we were interested in trading in a BMW M3 for a small suv. He reccomended the X3 (we need small- moving to Korea). Monday morning we dropped off the M3 for apprassal, Monday night we test drove an X3 and made the trade. Walter Irish- stayed over 2 hours past closing time to do all the paperwork. We drove home with our new "used" X3. BMW Monterey has since detailed it and ordered us new floor mats. Walter has worked above and beyond to expediate things for us as we prep the car to send it overseas. We are so VERY pleased with the service. I was sad and hard for my husband to give up his M3 but we know we will not be dissapointed with another BMW. THANK YOU to Walter, Scott, Chris and James in Finance for all staying late and helping a military couple who are on a very short timeline to get things accomplished. More

This dealership is great! The customer service especially in the Parts and Service Department are top notch. I had a great experience, and it has improved my thoughts on the car buying experience especially in the Parts and Service Department are top notch. I had a great experience, and it has improved my thoughts on the car buying experience. I only wish I had done a little more research on the car pricing for the vehicle I purchased, I think I could have gotten an even better deal...if I had more knowledge. I went in to buy a certain car(which I had done a lot of research on) and ended up leaving with a different car in which I had only done a little research on. More

Purchased my new vehicle from this dealer and was pleased with everything from the order process through the final delivery. I was treated with the utmost respect, which is always a concern when you are a w with everything from the order process through the final delivery. I was treated with the utmost respect, which is always a concern when you are a woman buying a car. James worked with me on the financing without selling me anything I didn't need. Bob Thomas delivered the vehicle and explained the functions without condescension. The general manager, Paul Giovino, checked in several times to make sure that the process was completely non confrontational. More

Service was top notch, employee went over all the service requirements and was well informed on all aspects of my vehicle. Great deal of professionalism and I also like the fact that my car is always cleane requirements and was well informed on all aspects of my vehicle. Great deal of professionalism and I also like the fact that my car is always cleaned upon completion of service. I'd definitely recommend this dealership to my friends and family. Of note, I purchased my vehicle up at Stevens Creek BMW and although I'm happy with the vehicle and the price of purchase, the overall experience was terribleI find. Furthermore, its interesting that after almost 2 months I still haven't received an evaluation to provide BMW on the initial purchase. More

Roel Vela made sure all my questions were answered and gave me great customer service. He made me feel comfortable during my visit and I will most certainly make this the dealership that I bring my car t gave me great customer service. He made me feel comfortable during my visit and I will most certainly make this the dealership that I bring my car to for all of its needs. I will recommend this dealership to my friends and family. More

Roel and the rest of the workers were very friendly.They helped us through the whole process and explained to us the problems with my vehicle.After they fixed my car they gladly washed my BMW and put some g helped us through the whole process and explained to us the problems with my vehicle.After they fixed my car they gladly washed my BMW and put some gas in it i was very happy with the service.I would recommend Seaside BMW to anyone. More

A very friendly and professional staff. I noticed that they listen before they speak and that tells me that they are polite and attentive. They are very knowledgeable and helpful. The automobile is just w they listen before they speak and that tells me that they are polite and attentive. They are very knowledgeable and helpful. The automobile is just what I could have hoped, great style, great quality and great performance. More

Mr. Bob Thomas has helped me purchase two BMW's and was a great support to me during both vehicle transactions. His knowledge and no pressure salesmanship should be commended and an inspiration for others to great support to me during both vehicle transactions. His knowledge and no pressure salesmanship should be commended and an inspiration for others to follow. Roell in the service dept has also gone way above the call of his job duties for me everytime I have been to the dealership along with his patience and personable personality. More

I have purchased a total of five BMW automobiles from this dealership. Three from the old MY BMW, which was ok, but not the level of the newer Lithia Group ownership. From the first impression of walking this dealership. Three from the old MY BMW, which was ok, but not the level of the newer Lithia Group ownership. From the first impression of walking into the show room, to the discussion of purchasing a vehicle, this dealership is a cut above the rest. I have been to the larger BMW dealership in Santa Clara Valley, where it is a challenge to get the attention of a sales person. When I first met Bob Thomas I knew this was going to be a different experience. He answered all my questions, including the important cost of the vehicle, and he let me decide what was best for me. Ahh, but how about the all important follow up after the purchase? Bob was, and is always available to answer any questions about the features which can be quite complicated. Hey wait a minute, I sounding like a family member or spokes person for the dealership, which I am not. This is a five star dealership. or a # 10 on the BMW rating scale, 10 being the best. More

They had 2 used cars I was interested in, I brought in the NADA / Kelly Blue Book printouts for the retail value on both of them and they told me those numbers meant nothing. They offered me a price belo the NADA / Kelly Blue Book printouts for the retail value on both of them and they told me those numbers meant nothing. They offered me a price below wholesalre price on my trade-in, saying that's all they could get for it at auction. So I left and won't go back. The kicker for me was when I just looked on-line (a couple of months after leaving them)and found those same cars (same VIN #) at other dealerships... so they wouldn't sell them to a customer at a fair retail price, but they would sell them at auction... brilliant. More