BMW of Monterey

This is the 5th to 7th BMW my family has purchased through Bob Thomas. While we certainly like the cars, the service from Bob is a huge draw. through Bob Thomas. While we certainly like the cars, the service from Bob is a huge draw. More

Absolutely the BEST car purchase experience I've had in my life. I've purchased three new cars in the past four months alone and I dreaded every one of them. I generally don't think much of folks in the my life. I've purchased three new cars in the past four months alone and I dreaded every one of them. I generally don't think much of folks in the car sales business. It's unlikely that will change, but my experience with BMW of Monterey wasn't anything like my previous purchases. There was no pressure. I did my research ahead of time and when I thought I was ready, I entered tke dealership ready for a hard negotiation over price. I believe in being fair with the dealer as I know that they are a business, but I expect them to be fair with me as well. This is the first dealership that didn't play a lot of games with me. I told them what I thought was fair and how I arrived at my price and before I could finish, the Sales Manager (Joe Adams) told me that he only wanted my business and he quickly beat all previous offers that I had from other BMW dealers in the area. He also beat the price I was prepared to pay based on my research. My initial Sales Associate (Steven Wright) was extremely knowledgeable, helpful and patient. I had to special order my car and he retired before it arrived, but he did a nice hand-off to my new Sales Associate (Jeff Morgan) who was absolutely great. Again, no pressure, great communication, and very thorough and helpful during the delivery. Each of these gentlemen are very personable and professional and I would highly recommend them and this dealership to anyone who is looking for the products they sell. While mine was a business transaction and I'd never spoken to Joe, Jeff or Steven before, they really made my wife and I feel like we were long-time friends. The product is good, but I ended up buying it based on my experience with these three and I have already tried to steer my friends who are car shopping toward them. I've NEVER posted an on-line review before, but they earned it! More

I purchase vehicles at BMW of Monterey because of the amazing saleperson Gabe Sollecito. I could easy go to Stevens Creek or another BMW dealer, but return to Monetery simply because I feel that Gabe pr amazing saleperson Gabe Sollecito. I could easy go to Stevens Creek or another BMW dealer, but return to Monetery simply because I feel that Gabe provides me with such excellent service. I feel that when he sells me a car that he is giving me the best deal for me. He is honest, smart, professional and kind and a wonderful asset to BMW. I would follow him to any BMW dealership! This time areound I was also fortunate to meet the finance manager Stephanie. I cannot tell you how wonderful she was in helping get the best financing. I am sp pleased with my latest experience. BMW are incredible machines and I love to drive them, but if I did not have such great customer service, I would drive something else. It's all about how you are treated and Gabe and Stephanie understand this. Everything about this dealer is exceptional. Thanks, Leslie Connors More

I had a great purchasing experience at the BMW of Monterey. George was exceptional in providing me with a great buying experience. What really got me was the personal attention he extended along with Monterey. George was exceptional in providing me with a great buying experience. What really got me was the personal attention he extended along with the patience he exhibited in working with us through the process. We live in the bay area and we purchased our vehicle in Monterey despite the fact that there are probably 5-6 bmw dealerships around our house. That goes to say how much we enjoyed our buying experience at the BMW of Monterey. This review would be incomplete without a mention of all the supporting staff that worked around George to make this happen... Gary Kihs worked tirelessly with us through the negotiations to make it work for both us and the dealership (yes, it has to work for both parties for the deal to go through... :). Michael "Misha" Godick has been great with handling our "post sales" experience. Needless to say, BMW of Monterey is on the top of the list as far as my choice of a BMW dealership is concerned. Himanshu More

I drove 120 miles to deal with this dealership since I have had such a tremendously positive experience in the past. They surpassed themselves on this transaction. I highly recommend this group and Bob Th have had such a tremendously positive experience in the past. They surpassed themselves on this transaction. I highly recommend this group and Bob Thomas in particular More

Been going to them for years because I keep my cars along time. Mike the parts manager is excellent, when there is a deal on something he'll let you know if you want him to. I have a 335i and when Dinan off time. Mike the parts manager is excellent, when there is a deal on something he'll let you know if you want him to. I have a 335i and when Dinan offered a special sale, which is rare, he let me know about it and I saved thousands doing an upgrade I wanted. My mechanic, same person works on my car every time there, did the install... I didn't want any unknowns when you're boosting the power of a twin turbo by 25%. If you don't want to be bugged, no worries. Mike and his team have a lot of experience and know the product, what BMW offers, what tires the community is moving to for performance or ride if you want and what after market equipment is available as well as if it impacts your warranty. You just can't get that service from an independent or general auto parts store. Makes it so much easier to go to someone who knows what they are talking about when buying parts and they communicate with the shop folks better than any dealer I've worked with. The prices are very competitive with all the chain stores on parts and labor, so it's great to know you have one guy working on your car, one set of maintenance records and a team of folks you can talk to. I only go in for regular maintenance on my newer car but on my older BMW they take care of the wear and tear items too. So it's nice when you can be comfortable with the fellow on the shop floor ask questions, the parts guys know you and your car, the service rep is on a first name basis. I was worried when the dealership changed hands, new management historically does a bad job when it comes to long term customers but so far the parts and service guys have been steady and doing the same great job for me. More

The entire staff was very friendly and helpful. My son was purchasing his first car and they did everythng they could to make the process eas to understand and completely transparent. was purchasing his first car and they did everythng they could to make the process eas to understand and completely transparent. More

Mr. Julian Ordonez has been the focal point for us since we acquired the 2006 BMW 325i. We know that we will receive good answers, and if not, Julian will do the right thing in finding out the answer. Reall we acquired the 2006 BMW 325i. We know that we will receive good answers, and if not, Julian will do the right thing in finding out the answer. Really impressed with Julian's customer service P & Q's. Always a pleasure to see Julian. Julian is one of the people that we recognize with thank you gifts during the Christmas Season. Julian's professionalism and efficiency is sincere and honest. We wish more employees would have Julian's demenor. Julkian always ensures that the work performed is the work required. We know that when Julian returns the car to us, then the work was completed as needed and as promised. Excellent work by Mr. Julian Ordonez. More

The sales experience was very good. Both salesmen were attentive, friendly and worked hard to make sure we were happy and well informed about our options. We changed our minds a couple of times and were attentive, friendly and worked hard to make sure we were happy and well informed about our options. We changed our minds a couple of times and were given knowledgeable help in finding the right car for us. More

Buying a new car can be a stressful experience. Everyone at BMW of Monterey made every effort to insure that it was not. Gabe Sollecito our salesman was curtious and knowledgeable. We did not feel rushed or at BMW of Monterey made every effort to insure that it was not. Gabe Sollecito our salesman was curtious and knowledgeable. We did not feel rushed or pressured in any way.The total experience from beginning to end was wonderful. I feel so good about the car I bought and the journey getting there. Thank you BMW of Monterey and Gabe Sollecito for making it that way. Pete Viviano More