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BMW of Montgomery
Montgomery, AL
204 Reviews
Thank you very much for shopping with us! There is no doubt that the Internet has changed the way people shop for and ultimately buy their next vehicle. At BMW of Montgomery, we understand that our Clients want prompt and accurate information about all of their purchase options. We also believe that your purchase experience with us should be fun and rewarding. That is why BMW of Montgomery offers a car buying solution like no other - the Express VIP Program! It is our hope that our fun and cutting-edge approach will end your dealership search and that you will become our next happy BMW of Montgomery family member!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 204 reviews
June 24, 2025
I’m not satisfied with the poor service from tyreek ethridge and he kept flirting with my daughter! I strongly recommend Tyreek being FIRED for his unprofessional attitude ethridge and he kept flirting with my daughter! I strongly recommend Tyreek being FIRED for his unprofessional attitude More
by Kimsearcy08
Employees Worked With
Tyreek ethridge
June 23, 2025
Title: Extremely Disappointed with Service and Communication at BMW of Montgomery I’m writing to express my deep dissatisfaction with the handling of my vehicle repair at BMW of Montgomery. Communication at BMW of Montgomery I’m writing to express my deep dissatisfaction with the handling of my vehicle repair at BMW of Montgomery. I initially brought my car in due to issues with the tire and rim. Despite having a valid wheel and tire policy, I was told the repairs would not be covered—contrary to the terms of the policy. Only after escalating the issue to BMW USA did I receive a call from the General Manager confirming that the repairs would be covered. While I appreciated that resolution, what followed has been another round of frustration. I returned my vehicle to the dealership on Monday, June 14, 2025 for the approved repairs. It has now been over a week, and I have received no communication from the dealership regarding the status of my car. Today, June 23, I contacted the service department and spoke with a representative who informed me—after placing me on hold—that my vehicle is still in the service department. When I inquired about a loaner vehicle due to the extended wait and the inconvenience of having to rely on my husband’s car, I was told none were available but that I would be added to a waiting list. This experience has been both disappointing and unprofessional. Timely updates and basic communication should be the standard, especially from a brand that prides itself on customer experience. At this point, I feel neglected as a customer and am questioning my continued loyalty to the BMW brand. I urge BMW of Montgomery to seriously address their service communication and follow-up processes. I expect a prompt update on my vehicle and a viable transportation solution while repairs are pending. More
by Robinowitz1357
Employees Worked With
Jason Wilson
June 14, 2025
I had a fantastic experience with the entire BMW staff during my visit. From the moment I walked through the door, the receptionist greeted me with a warm smile and ensured that I felt welcome. As I m during my visit. From the moment I walked through the door, the receptionist greeted me with a warm smile and ensured that I felt welcome. As I moved through the process, every member of the team I encountered was equally professional and attentive. The sales representatives took the time to understand my needs and preferences, guiding me through the various models and options available. He were knowledgeable, providing detailed insights about each vehicle’s features and performance. When I reached the financial advisor, I was pleasantly surprised by how thorough yet straightforward the financing options were explained. He took the time to walk me through each option, answering all my questions. Overall, the excellent customer service and the genuine care for my needs made this experience remarkable. I felt supported and valued throughout the entire process. More
by Deenix60
Employees Worked With
Mr. Dicus, and Mr. Cooper
April 24, 2025
The salesperson was awesome! His name is Devin. He answered all of my questions. He was aware of my concerns and did not hesitate to. His name is Devin. He answered all of my questions. He was aware of my concerns and did not hesitate to. More
by glendafayeswearingen
Employees Worked With
Devin
April 03, 2025
We had a very good visit. There was no pressure and very professional. They are patient and working to earn your business. The process was straightforward and ample opportunit There was no pressure and very professional. They are patient and working to earn your business. The process was straightforward and ample opportunity to ask questions. If your a serious business person, do your research and straightforward..things can work out. More
by W. Kirkland
Employees Worked With
Mr. Jakobi Robinson
