BMW of Montgomery

As always, my service experience is outstanding. The site location excells in customer service, whether its sales or service. This location should be the model that your organization can utilize as "best pra location excells in customer service, whether its sales or service. This location should be the model that your organization can utilize as "best practices" for customer service. The level of "welcomeness" starts with a phone call and the friently and postiveness that just comes through the phone by Ms Rebecca Chumley. This feeling of warmth and wanting to "take care of you" is clearly demonstrated by Luke, service advisor, Adam, service manager, and John, general manager. This one of a few business establishments where I truely feel welcome and want to "do business" with. If this is your customer service model throiughtout your organization, then its no wounder that your company is at the "top of its game." By all means keep up the outstanding service. More

I took my car in for service and received excellent service. Marcus is so friendly and helpful. Some people would try and take advantage of a woman bringing in her car for service but not here. Thanks service. Marcus is so friendly and helpful. Some people would try and take advantage of a woman bringing in her car for service but not here. Thanks Marcus! :) More

I gave this rating because Marcus was very professional , friendly, and competent . I'd recommend Marcus to anyone. The whole dealership was friendly and helpful. friendly, and competent . I'd recommend Marcus to anyone. The whole dealership was friendly and helpful. More

Anytime I have a question or problem with my BMW, Marcus Flournpy has always been extremely helpful. He makes my experience as hassel free as possible. I can always count on him to get me a loaner car whe Flournpy has always been extremely helpful. He makes my experience as hassel free as possible. I can always count on him to get me a loaner car when needed, stay in contact with me while my car is being serviced, and make sure I get the best deal possible. More

I brought my 2012 528i to the service department today to have the iDrive and/or computer checked. The chime on the door locking feature stopped working. I had to bring it in before my appointment time bec have the iDrive and/or computer checked. The chime on the door locking feature stopped working. I had to bring it in before my appointment time because my husband was dropping me off at my office. Marcus took my key and said he would handle everything so I could go on to work. I spoke with Marcus around 2:30 this afternoon and my car was fixed and ready for pick up. He arranged for Renee to pick me up at my office and she was waiting for me at the front door when I came out of the building! When I got to the dealership I went to the service department and retrieved my key and paperwork. Marcus was with another customer but he had already given me the details of the problem on my car and how they repaired it; however, when I was walking to my car, he came out to speak to me and as I reached the rear of my car, I noticed a scratch on the bumper that I did not believe was there when I dropped it off earlier this morning. Marcus looked at it, said he would take care of it, drove it around to one of the technicians, and was back in less than 10 minutes!! NO scratch! It was magic! I was so thankful. He always does everything he can to make us happy, no matter what the problem is. This is the 3rd BMW we have purchased from this dealership in the past 6 years and would not think of going anywhere else for a BMW! More

Took my 3 Series in for a recall repair and normal maintenance service today and as usual the service was top notch. Marcus Flournoy took care of everything so efficiently I was in and out in no time maintenance service today and as usual the service was top notch. Marcus Flournoy took care of everything so efficiently I was in and out in no time. Marcus really knows what he's doing and certainly understands the value of providing fast, efficient and friendly service. More

I would not have recommended this dealership to anyone until this morning.....my BMW had a recall on it....which I knew already there was a problem.....power electrical surges....this is the first time I until this morning.....my BMW had a recall on it....which I knew already there was a problem.....power electrical surges....this is the first time I have ever walked out of there and told Marcus, Luke and Renee that I feel like I have been treated like royalty...now Miss Lucy is purring like a kitten and ready to roarrrrrr down the highway:) and all at no charge!! Joan Brinsfield More

I have dealt with BMW of Montgomery for the last three years. From sales to service I have never had any complaints. Whether routine maintenance or unforeseen repairs, I have always received top notch s years. From sales to service I have never had any complaints. Whether routine maintenance or unforeseen repairs, I have always received top notch service. My service advisor is Marcus Flournoy. He is professional and knowledgeable. He expalins what will be done, informs you of estimated cost, keeps you updated if you are waiting on-site and makes sure your vehicle receives the quality work expected with a BMW. As I have waited during some of my service visits, I am always struck by how friendly all the staff are. They take the time to speak to you, ask how you are enjoying your vehicle and in general make you feel welcome at BMW of Montgomery. Would highly recommend this dealership. More

Factory recall. Dealing with Marcus Flournoy is always a pleasure. Attentive, polite, courteous, and professional. I'll be a BMW customer as long as Marcus is there to provide the service. pleasure. Attentive, polite, courteous, and professional. I'll be a BMW customer as long as Marcus is there to provide the service. More

This is the 2nd BMW I've purchased from this dealer, as always it has been a great experience and there is nothing like owning a BMW and there is not a better dealership to purchase from than BMW of Mon as always it has been a great experience and there is nothing like owning a BMW and there is not a better dealership to purchase from than BMW of Montgomery, Al. Every employee there treats you so special. There BMW's are priced reasonable for what you get. Once you own a BMW, you will not want anything else and once you visit this dealership you will not want to shop anywhere else for a car or BMW. Thank all of you at BMW of Montgomery for making this experience as special as always. Rachel Ellison More