BMW of Morristown

Real highway store mentality, sell as many cars as possible and screw the people when it comes to service. If you are looking for a place to keep your car for a week before they look at it, then not possible and screw the people when it comes to service. If you are looking for a place to keep your car for a week before they look at it, then not fix it right, this is the place. Part of the Ryan Automotive Group, which I found out after I bought. They are known in NJ for giving decent prices with bad service. I made the mistake of letting them match a deal I had from another dealer, becuase they were closer I went with them. Big mistake. More

I bought a car from this dealer and didn't have any problems with that but their service is not that great.<br><br>They originally told me when I bought the car that I could get a loaner whenever I had problems with that but their service is not that great.<br><br>They originally told me when I bought the car that I could get a loaner whenever I had any service done and I've been there 3 times so far and they always tell me they don't have any loaners left. I think they probably only have 1.<br> More

I went there twice and both experiences were unsatisfactory.<br>The first was to install an in-dash CD and foglights. The price I ended up paying for both was over $500 more than the original qu unsatisfactory.<br>The first was to install an in-dash CD and foglights. The price I ended up paying for both was over $500 more than the original quote. It also took 2 days more than they originally told me. What's worse, they wouldn't call to tell me about delays until the very end of the day.<br>The second time was for a broken thermostat and some leaking by my antenna. Again, the job took longer than expected, I was never informed of the delay, and it cost more than I was originally told. When I was called for a follow-up inquiry, I reported my complaints. I was told I would be contacted by a representative, but never was. More