BMW of Mountain View

from my service writer to paying for my service everyone at this dealership are fabulous, always pilot love the videos when working on my X5 this is my 2nd BMW i had mini previously service isn't even close at this dealership are fabulous, always pilot love the videos when working on my X5 this is my 2nd BMW i had mini previously service isn't even close More

My first BMW and first visit to BMW Mountain View. I had been shopping for a luxury PHEV for a few weeks. The best part of the experience was working with Hrant who is an exceptional salesman and pati I had been shopping for a luxury PHEV for a few weeks. The best part of the experience was working with Hrant who is an exceptional salesman and patiently understood what I was looking for in my next luxury Sedan. I was comparing this against the buying experience at competitive car makers like Mercedes Benz of Palo Alto where my car buying experience was horrendous. Despite being a Mercedes owner for the last six years, my experience at this BMW dealership made me switch over to a Bimmer. I'm hoping this experience would continue. More

Cesar was very attentive and patient. He answered many of my questions and, along with his manager, provided me with very helpful advice. He answered many of my questions and, along with his manager, provided me with very helpful advice. More

My first time here. Service people and Manger were very polite. He explained everything and was quick. Service manager Fernando texted me on updates and let me know whe Service people and Manger were very polite. He explained everything and was quick. Service manager Fernando texted me on updates and let me know when the SUV was ready. The loaner car was not cleaned from inside or outside. Which left a bad impression. when i picked up my SUV went to cashier got the paperwork and it took them ~15/20 min to get my SUV. No one explained or went over the paperwork. It would have been nice to have someone just go over it. The SUV was kind of washed but not very not a good job done. Also, in other Mercedes/infinity dealer when i take my cars they put a paper mat and plastic cover on driver side/seat which is very good and tells they care … nothing here. Just these few things that you can do to get 5 star ratings More

Hello. As always, they (especially Wayne) were able to quickly help and support me. From drop-off to pick-up I had a very pleasant experience and they alway As always, they (especially Wayne) were able to quickly help and support me. From drop-off to pick-up I had a very pleasant experience and they always gave me the right information. Thanks again. And hopefully (or maybe not) see you soon. Take care More

This dealership has been my dealership dating back to 1988 when I purchased my first 7 series. This dealership has also been my only service provider since that time. I have been totally satisfied with 1988 when I purchased my first 7 series. This dealership has also been my only service provider since that time. I have been totally satisfied with all services I have received here. My present service adviser, Kyle Osello, is one of the best that I have had. More

Kevin was very nice and explained what it needed to be maintained. The service was timely completed. It was very nice experience. Thanks maintained. The service was timely completed. It was very nice experience. Thanks More

Professional, knowledgeable and efficient sales team. I would recommend and use them again in the future I would recommend and use them again in the future More

The service that Kevin Hagar gives us is the best! We have bought a few cars from this dealership and they have always made it easy. We have bought a few cars from this dealership and they have always made it easy. More

This is the second horrible experience I’ve had with the service department at BMW Mountain View, and it’s extremely disappointing. I received a call from the dealership saying I could bring my car in fo service department at BMW Mountain View, and it’s extremely disappointing. I received a call from the dealership saying I could bring my car in for free servicing and an oil top-up. I explicitly confirmed on the phone that this would be free, and they said yes. I also told them I planned to wait at the dealership, and they said the service would take about 1 to 1.5 hours, which seemed reasonable. When I arrived, the story suddenly changed. I was told it wasn’t actually free, and given a vague explanation that it was handled by “customer service” and not the service department. Instead, they immediately tried to sell me a 2-year service package, which I declined. I then asked them to simply do the oil top-up. At that point, I was told it would take more than 3 hours because it was lunchtime. When I asked for a loaner car, they said none were available. I asked to speak with a manager, and initially I was told to wait. After waiting, I was then told the manager wouldn’t arrive for quite some time, leaving no way to resolve the situation. At that point I had already wasted a couple of hours dealing with misinformation, upselling attempts, and poor communication, so I had no choice but to leave. Calling customers in with incorrect information about free service, changing the story once they arrive, and then leaving them without any resolution is extremely unprofessional. This is now the second bad experience I’ve had with this service department, and it seriously undermines trust in this dealership. More