BMW of Mountain View

I bought a used car, and the dealer promised to fixed a issues, but they never fixed it issues, but they never fixed it More

I never went to this dealership. Knew the car they sent me a video of it and then it was delivered as promised to my door 300 miles away. Knew the car they sent me a video of it and then it was delivered as promised to my door 300 miles away. More

As a loyal customer who has owned three BMWs, me and my wife are deeply shocked and disappointed by how BMW North America have handled our 2021 330e (under 38,000 miles). We bought it new in 2021 from BMW wife are deeply shocked and disappointed by how BMW North America have handled our 2021 330e (under 38,000 miles). We bought it new in 2021 from BMW Mountain View. My car has been sitting in the shop at BMW Mountain View since mid-March 2026—over 3 FULL MONTHS—for a catastrophic cooling and AC system failure. It is now mid-June, and BMW still cannot fix it. They have repeatedly replaced parts, failed, and gone silent. The only update I get when I reach out is that they are "ordering more parts" because the previous ones didn't work. How does a premium, mass-produced vehicle have flaws that its own factory-trained technicians cannot diagnose or fix after 90 days? To make matters worse, the vehicle has crossed its warranty. After making us wait two months for a review, BMW NA callously declined our repurchase/exchange request, offering zero reasonable solutions for a vehicle that has proven to be an unreliable safety hazard. Furthermore, this plug-in hybrid has consistently delivered only half of its advertised electric range. My wife and I have been completely disregarded as consumers of BMW. We are stuck paying for a car we bought brand new that we no longer trust to keep our family safe. If you value customer loyalty, communication, or basic vehicle reliability, you may want to look at other options. More

BMW will remind you when service is due, but apparently not when your $1,000+ prepaid maintenance plan is about to expire. I learned my coverage had expired just 2 days earlier. BMW confirmed they do no not when your $1,000+ prepaid maintenance plan is about to expire. I learned my coverage had expired just 2 days earlier. BMW confirmed they do not send expiration reminders and expect customers to track it themselves through the app or website. Several dealerships told me this happens all the time. Disappointing customer experience from a premium brand. More

I took my car for service at BMW of Mountain View yesterday. The service team was courteous, helpful and efficient. My service advisor Kevin Loftus was friendly, helpful and knowledgeable. I had a yesterday. The service team was courteous, helpful and efficient. My service advisor Kevin Loftus was friendly, helpful and knowledgeable. I had a very good experience yesterday! More

They provided such an amazing customer service. I’d recommend this dealership to my friends and family I’d recommend this dealership to my friends and family More

Walked in expecting to do the usual back and fourth negotiation but I was pleasantly surprised that it was an easy process, relax and no pressure at all. Ended up driving the new car home that night at negotiation but I was pleasantly surprised that it was an easy process, relax and no pressure at all. Ended up driving the new car home that night at the price I’m very happy with. More

Best place for maintenance and staff are very nice and well knowledgeable. The best place to do business and certainly helps you get the best results out of your required work for your car. Over all, exce well knowledgeable. The best place to do business and certainly helps you get the best results out of your required work for your car. Over all, excellent services both for technical and professional advise More

Harvey and Bram are excellent, they are sincere and not pushy, willing to listen and take care of customers. pushy, willing to listen and take care of customers. More

Disappointed with the transparency and pricing here. Brought my car in for a windshield replacement (which was handled through insurance) and mentioned a rear cup holder that wouldn't close. They charge Brought my car in for a windshield replacement (which was handled through insurance) and mentioned a rear cup holder that wouldn't close. They charged me $349.95 just to inspect the cup holder — no repair, no parts, just a look — without clearly informing me upfront that this would be billed separately. When you're already spending thousands at a dealership, being hit with a surprise $350 diagnostic fee for a 10-minute inspection feels like a cash grab. I expected better from a BMW dealership. Always ask for a written estimate before letting them touch anything, or you may find unexpected charges on your invoice. More