BMW of Mountain View

I recently bought an X3 and my experience in working with Leonid Gortovnik and Shahram Fakhraie across the end-to-end deal process was superb. Leo attentively listened and productively executed on each step Leonid Gortovnik and Shahram Fakhraie across the end-to-end deal process was superb. Leo attentively listened and productively executed on each step of the sales process (he was also sincerely patient when I kept missing the correct exits on our test drive! hah!). Shahram was articulate in explaining financing options and made it comfortable to make the right extended warranty decisions. There was also a sharp guy from the merchandise desk who was diligent with my requests to check for different sizes. Only negative was my trade-in experience; I felt I should have received a bit more value for my car, but they mostly made-up for it, so I only deducted one star for that specific rating. Overall though, I still give it 5 out of 5. I felt I was taken care of with professionalism, patience/efficiency wherever each was needed, and a sincere desire to get the deal done in a way that left me happy. Keep up the great work fellas! More

The sales guy was nice and courteous. Finance guy kept trying to push warranties on us when we made it clear we were not interested, even dropped it from 6k down to 2k which is absurd. On Finance guy kept trying to push warranties on us when we made it clear we were not interested, even dropped it from 6k down to 2k which is absurd. On top of that when we got home, we saw that one of the rims was bent, which could likely cause vibration and air leak issues from the tires later on. They said they’d make it right but I still haven’t received a call back after bothering them for 3 days. Makes me wonder what else they missed on their “120 point inspection.” More

This dealership is such a professional and committed group. I always few like I’m being looked out for. group. I always few like I’m being looked out for. More

Everyone I interacted with at the dealership was kind, professional, and kept my best interests at heart. Our salesperson, Michael, made no attempt to push us into making a purchase. Instead, he simply an professional, and kept my best interests at heart. Our salesperson, Michael, made no attempt to push us into making a purchase. Instead, he simply answered the questions we had and allowed us to decide on our own terms. Sean, who helped us with financing, was very clear about explaining what we were signing and what each package option entailed. More

Very professional and welcoming. Not the old style of selling. Beat them down frustrate them and get them to sign. Not the old style of selling. Beat them down frustrate them and get them to sign. More

I recently had an excellent experience with the BMW Z4 maintenance service at BMW Mountain View. Justin Wyatt, my service advisor, was incredibly helpful and super friendly throughout the process. I highl maintenance service at BMW Mountain View. Justin Wyatt, my service advisor, was incredibly helpful and super friendly throughout the process. I highly recommend this service center and commend Justin Wyatt for his outstanding customer service. More

Jason sales rep was great. Helped my husband and I quickly with finding the car we loved Helped my husband and I quickly with finding the car we loved More

The whole service was excellent. It was ease of picking up multiple service slots, full explanation of choices, timely work, Uber drop off during waiting period and clean car at the It was ease of picking up multiple service slots, full explanation of choices, timely work, Uber drop off during waiting period and clean car at the end of service. More

Fast and easy way to purchase, no worry about the car usage and functionality, very smooth process when picking up the car usage and functionality, very smooth process when picking up the car More

High degree of courtesy, The sales person (Edwin) was a good listener, easy to talk with and delivered on everything (including finding the garage door opener I had mistakenly left in the exchange car. So good listener, easy to talk with and delivered on everything (including finding the garage door opener I had mistakenly left in the exchange car. So why not 5 stars: I arrived; within 10 minutes, we had the right model; did not need a test drive. The price negotiation took three minutes with one second change that slightly changed one number... It was an easy sell for Edwin and an easy buy for me... BUT... I spent over 4 hours at the dealership with delays at every step. That is not OK. Get one more guy to wash the car, don't take an hour and half for last detailing... This is constructive criticism as it is the third BMW bought at your place. Thank you. More