BMW of Mountain View

Thank you so much to Mr. Woyne Hong for taking full and quick action to help fix my car problem. I appreciate him. stacey yang Woyne Hong for taking full and quick action to help fix my car problem. I appreciate him. stacey yang More

Great service, caring people, organized, clean car, clean service before sell, great sales guy, great manager, very friendly service before sell, great sales guy, great manager, very friendly More

I leased an i4 recently. I cannot say enough about Nazareth Canchano who was my salesperson. He was very transparent and honest and he went out of the way to get the best dea I cannot say enough about Nazareth Canchano who was my salesperson. He was very transparent and honest and he went out of the way to get the best deal. He was very articulate in explaining the process. He was kind enough to deliver the vehicle home the same night driving close to three hours after a hard days work. He was also very prompt responding to my follow up questions. This was exemplary service I would rate this at the top thanks my need to Narareth! More

The service advisor was courteous, and called rides for both drop off and pick up. Service was done reasonably quick. both drop off and pick up. Service was done reasonably quick. More

My car recently had a coolant leakage issue. It was initially serviced at a different dealership, but they were unable to resolve the problem and, to my surprise, informed me that the repair wou It was initially serviced at a different dealership, but they were unable to resolve the problem and, to my surprise, informed me that the repair wouldn’t be covered under warranty, even though the car is still within the warranty period. I decided to bring the car to the Mountain View, where I had great experiences in the past, even though it's a bit farther from home. Kevin Tran was my service advisor, and he was excellent from start to finish. He quickly confirmed that the repair was indeed covered under warranty, coordinated with the technician to identify the root cause, and kept me promptly updated throughout the process. He also arranged a loaner car so I could continue my daily commute without disruption. The repair was completed within a reasonable time frame, and I was very satisfied with the service. Kevin was not only professional and efficient, but also genuinely kind and easy to talk to, which made the entire experience much more comfortable. Overall, a great experience, highly recommended. More

My Service Advisor is excellent. He knows my car well and keeps me informed about what is needed. He knows my car well and keeps me informed about what is needed. More

I saw a great promotion to lease a new BMW. My experience was great and we ended up getting the car we wanted the same day and we love the car. My experience was great and we ended up getting the car we wanted the same day and we love the car. More

I am very disappointed with the service. Brand new X5 (500 Miles)has screetching noises on braking or on turning the steering. I was able to get my appointment easily. But after I dropped th Brand new X5 (500 Miles)has screetching noises on braking or on turning the steering. I was able to get my appointment easily. But after I dropped the vehicle as per my appointment time, no update or communication from anyone on the vehicle status or issue status. I called service advisor 3 or 4 times directly and front desk twice for the update on the first day and second day. Finally on the evening of secon day I got a call from service advisor (after emailed to the email address). Till then vehicle was not even inspected(this is after nearly 1.5 days). With in 1 hour after service advisor called, I got video inspection saying no issue with the vehicle and ready for pickup. Vehicle was not even cleaned. I picked up the vehicle and found that issue with the breaking noise still exists. I would have liked them to drive jointly so that I could have reproduced the issue again to them. Very disappointed with the BMW Service and definitely had high expectation of BMW Service. I will be talking to BMW North America so that they could take accountability of the issue and fix. More