BMW of Mountain View - Service Center

I brought my 2018 X3 in for its annual service. Kevin is a real pro who knows his products and services and watches out for my best interests. Kevin is a real pro who knows his products and services and watches out for my best interests. More

Process was super easy at the Mountain View service department. Was able to make an appointment online, showed up to my appointment a little early and was helped right away. They were clear on any addi department. Was able to make an appointment online, showed up to my appointment a little early and was helped right away. They were clear on any additional charges for specific services that were not covered and when I refused the additional services the technician was not pushy at all, said no problem and moved on. I waited at the lounge area which was clean and spacious. Complimentary coffee, tea, water was available. My car was ready in a little over 2 hours. Only negative was that they usually wash the outside of the car but that didn’t happen at this service. More

Had a fantastic experience at BMW! The service was top-notch, and we were assisted by Kevin, who was professional, knowledgeable, and incredibly helpful throughout the entire process. The service was top-notch, and we were assisted by Kevin, who was professional, knowledgeable, and incredibly helpful throughout the entire process. Highly recommend! More

I have been with Mountain View dealer for many years, they always provided best services. they always provided best services. More

Thank you so much to Mr. Woyne Hong for taking full and quick action to help fix my car problem. I appreciate him. stacey yang Woyne Hong for taking full and quick action to help fix my car problem. I appreciate him. stacey yang More

The service advisor was courteous, and called rides for both drop off and pick up. Service was done reasonably quick. both drop off and pick up. Service was done reasonably quick. More

My car recently had a coolant leakage issue. It was initially serviced at a different dealership, but they were unable to resolve the problem and, to my surprise, informed me that the repair wou It was initially serviced at a different dealership, but they were unable to resolve the problem and, to my surprise, informed me that the repair wouldn’t be covered under warranty, even though the car is still within the warranty period. I decided to bring the car to the Mountain View, where I had great experiences in the past, even though it's a bit farther from home. Kevin Tran was my service advisor, and he was excellent from start to finish. He quickly confirmed that the repair was indeed covered under warranty, coordinated with the technician to identify the root cause, and kept me promptly updated throughout the process. He also arranged a loaner car so I could continue my daily commute without disruption. The repair was completed within a reasonable time frame, and I was very satisfied with the service. Kevin was not only professional and efficient, but also genuinely kind and easy to talk to, which made the entire experience much more comfortable. Overall, a great experience, highly recommended. More

My Service Advisor is excellent. He knows my car well and keeps me informed about what is needed. He knows my car well and keeps me informed about what is needed. More

I am very disappointed with the service. Brand new X5 (500 Miles)has screetching noises on braking or on turning the steering. I was able to get my appointment easily. But after I dropped th Brand new X5 (500 Miles)has screetching noises on braking or on turning the steering. I was able to get my appointment easily. But after I dropped the vehicle as per my appointment time, no update or communication from anyone on the vehicle status or issue status. I called service advisor 3 or 4 times directly and front desk twice for the update on the first day and second day. Finally on the evening of secon day I got a call from service advisor (after emailed to the email address). Till then vehicle was not even inspected(this is after nearly 1.5 days). With in 1 hour after service advisor called, I got video inspection saying no issue with the vehicle and ready for pickup. Vehicle was not even cleaned. I picked up the vehicle and found that issue with the breaking noise still exists. I would have liked them to drive jointly so that I could have reproduced the issue again to them. Very disappointed with the BMW Service and definitely had high expectation of BMW Service. I will be talking to BMW North America so that they could take accountability of the issue and fix. More

I have been dealing with my service manager, Wayne Hong, for years. It is always a pleasure working with him and I truly appreciate his excellent service. for years. It is always a pleasure working with him and I truly appreciate his excellent service. More