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BMW of Mountain View - Service Center
Mountain View, CA
622 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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622 Reviews of BMW of Mountain View - Service Center
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April 29, 2025
I am very disappointed with the service. Brand new X5 (500 Miles)has screetching noises on braking or on turning the steering. I was able to get my appointment easily. But after I dropped th Brand new X5 (500 Miles)has screetching noises on braking or on turning the steering. I was able to get my appointment easily. But after I dropped the vehicle as per my appointment time, no update or communication from anyone on the vehicle status or issue status. I called service advisor 3 or 4 times directly and front desk twice for the update on the first day and second day. Finally on the evening of secon day I got a call from service advisor (after emailed to the email address). Till then vehicle was not even inspected(this is after nearly 1.5 days). With in 1 hour after service advisor called, I got video inspection saying no issue with the vehicle and ready for pickup. Vehicle was not even cleaned. I picked up the vehicle and found that issue with the breaking noise still exists. I would have liked them to drive jointly so that I could have reproduced the issue again to them. Very disappointed with the BMW Service and definitely had high expectation of BMW Service. I will be talking to BMW North America so that they could take accountability of the issue and fix. More
by Krishna
Employees Worked With
Brandon Casey
April 26, 2025
I have been dealing with my service manager, Wayne Hong, for years. It is always a pleasure working with him and I truly appreciate his excellent service. for years. It is always a pleasure working with him and I truly appreciate his excellent service. More
by wf08
Employees Worked With
Wayne Hong
April 18, 2025
BMW of Mountain View are exceptionally great with their customers! I feel I’ve made the right choice in purchasing my first BMW at their location. I’ve never experienced better service for any of my previo customers! I feel I’ve made the right choice in purchasing my first BMW at their location. I’ve never experienced better service for any of my previous non-BMW cars. My husband never cared to purchase European cars because of the maintenance costs, but working with Kevin Tran gives us an extra peace of mind that we’ll always be well taken care of. He goes well above and beyond with customer service, he’s very personable, and great with advice. My experience at BMW Mountain View would definitely make my husband and I less hesitant in purchasing a second BMW in the future. Thank you so much for such a great first experience! You guys are the best! More
by Snguyen710
Employees Worked With
Kevin Tran, Wayne Hong
April 16, 2025
I had my annual service on my BMW this week and can only say that it was outstanding. Everything was handled as planned / promised. Setting a date and time for the service was easily handled online and th say that it was outstanding. Everything was handled as planned / promised. Setting a date and time for the service was easily handled online and the email and text reminders were useful and not annoying. Once on premise every single person that were involved in one way or another with me were professional and attentive. No surprises, no long waits and just really great and friendly people. THANK YOU BMW MOUNTAIN VIEW!!! More
by markhopski
Employees Worked With
Kyle (Service Advisor) as well as cashier and loaner vehicles
April 07, 2025
BMW Mountain View always makes the service experience, from scheduling through payment, very efficient and timely. I enjoy the video inspection of my car, rides to and from the office, and clear communcat from scheduling through payment, very efficient and timely. I enjoy the video inspection of my car, rides to and from the office, and clear communcation about the service recommendations. More
by james m
Employees Worked With
Marc Napi
February 27, 2025
Overall experience was good. Hugo was very professional and helpful. What affected my experience are: 1. I was assuming the car could be washed but there was no car wash. 2. Hugo was very professional and helpful. What affected my experience are: 1. I was assuming the car could be washed but there was no car wash. 2. I waited for 20min when I picked up my car but nobody showed up. I went to the front desk and was informed that they forgot to bring the car to me so I had to waited another 10min to get the car Other than that, everything went on pretty solid and smooth. More
by vxue
Employees Worked With
Hugo
December 23, 2024
Very good service, advisor explained required service and went through charges for all. Car was returned on time as promised in perfect clean condition. went through charges for all. Car was returned on time as promised in perfect clean condition. More
by ramkskamu
Employees Worked With
Kevin
