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BMW of Mountain View - Service Center

Mountain View, CA

4.7
628 Reviews

628 Reviews of BMW of Mountain View - Service Center

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May 21, 2025

Had a fantastic experience at BMW! The service was top-notch, and we were assisted by Kevin, who was professional, knowledgeable, and incredibly helpful throughout the entire process. More

by FONSECAV33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tran
May 20, 2025

I have been with Mountain View dealer for many years, they always provided best services. More

by jameskwang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braden
May 18, 2025

Thank you so much to Mr. Woyne Hong for taking full and quick action to help fix my car problem. I appreciate him. stacey yang More

by stacey yang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Hong
May 21, 2025 -

BMW of Mountain View responded

Hi Stacey, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

May 05, 2025

The service advisor was courteous, and called rides for both drop off and pick up. Service was done reasonably quick. More

by Jane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tran
May 09, 2025 -

BMW of Mountain View responded

Hi Jane, we are very happy to have provided you with such a positive experience! If you need more help, our team is available to talk -- safe travels!

May 04, 2025

My car recently had a coolant leakage issue. It was initially serviced at a different dealership, but they were unable to resolve the problem and, to my surprise, informed me that the repair wou More

by yjd.suny
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tran
May 06, 2025 -

BMW of Mountain View responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

May 03, 2025

My Service Advisor is excellent. He knows my car well and keeps me informed about what is needed. More

by Lponc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Chan
May 06, 2025 -

BMW of Mountain View responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

April 29, 2025

I am very disappointed with the service. Brand new X5 (500 Miles)has screetching noises on braking or on turning the steering. I was able to get my appointment easily. But after I dropped th More

by Krishna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Casey
May 01, 2025 -

BMW of Mountain View responded

Hello, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com

April 26, 2025

I have been dealing with my service manager, Wayne Hong, for years. It is always a pleasure working with him and I truly appreciate his excellent service. More

by wf08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Hong
Apr 29, 2025 -

BMW of Mountain View responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

April 18, 2025

BMW of Mountain View are exceptionally great with their customers! I feel I’ve made the right choice in purchasing my first BMW at their location. I’ve never experienced better service for any of my previo More

by Snguyen710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tran, Wayne Hong
Apr 21, 2025 -

BMW of Mountain View responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

April 16, 2025

I had my annual service on my BMW this week and can only say that it was outstanding. Everything was handled as planned / promised. Setting a date and time for the service was easily handled online and th More

by markhopski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle (Service Advisor) as well as cashier and loaner vehicles
Apr 18, 2025 -

BMW of Mountain View responded

We are pleased to hear you had such a positive experience with us, Markhopski! Don't hesitate to call us if you ever need anything. Be safe on the road!

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