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BMW of Mountain View - Service Center

Mountain View, CA

4.7
640 Reviews

640 Reviews of BMW of Mountain View - Service Center

Sort by
July 14, 2025

They are always polite and professional. And take care of me. They keep my 650 running great. More

by Phillipcwyatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jul 16, 2025 -

BMW of Mountain View responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 14, 2025

Kevin was friendly and efficient at the same time. The service team did a fantastic job. More

by Chungwhakim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tran
Jul 16, 2025 -

BMW of Mountain View responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 13, 2025

fast and good services. They provided the good deal for of 3 years oil changes for $249. More

by xinli98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jul 16, 2025 -

BMW of Mountain View responded

Hello, we are very happy we could provide you with a positive experience! If you ever need help, just give us a call. Happy motoring!

July 09, 2025

Understood some had good experiences. Mine was not. Honest feedback: - Artificially prolonged sales process. 2-3 hours, just to wear you down before you get to paperwork when hard sellin More

by bmw
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wayne Hong
Jul 12, 2025 -

BMW of Mountain View responded

Hi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (650) 200-0149 to discuss what we can do to help.

July 07, 2025

Great friendly and attentive service. Fair assessment. Wait time is short. Felt like a valuable customer More

by Skwppp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Jul 09, 2025 -

BMW of Mountain View responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

July 02, 2025

I travel to BMW of Mountain View for the customer service. Every time they have done an excellent job getting my car in and out quickly, washed nicely. They listen and follow up on issues, communicat More

by b.mikaelian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Jul 06, 2025 -

BMW of Mountain View responded

Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

June 23, 2025

I had a truly wonderful service experience at BMW of Mountain View. My service advisor Shivam Kumar was exceptionally kind and professional. He took the time to clearly explain all the work that would b More

by seanyoshinaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shivam Kumar, Andrew
Jun 25, 2025 -

BMW of Mountain View responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

June 23, 2025

My service advisor, Kevin Loftus went above and beyond to address my needs. Knowledgeable, courteous and helpful with easy manners and great smile, from begining to end. Thank you. More

by miki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kevin loftus
Jun 25, 2025 -

BMW of Mountain View responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 20, 2025

The service at the BMW of Mountain View is excellent! The advisors are cordial and helpful. The staff and the Loaner Department personnel are patient and willing to help. The service was fast. I’m ha More

by Noralam1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Logts and Kevin Hagar
Jun 25, 2025 -

BMW of Mountain View responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Mountain View. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 16, 2025

Good quality and fast. Everything is in time. No wait. Good transportation. No need to do extra jobs. More

by gnarychkine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BMW
Jun 18, 2025 -

BMW of Mountain View responded

Hi, your wonderful feedback and rating mean a lot to us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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