BMW of Mountain View - Service Center

They are always polite and professional. And take care of me. They keep my 650 running great. And take care of me. They keep my 650 running great. More

Kevin was friendly and efficient at the same time. The service team did a fantastic job. The service team did a fantastic job. More

fast and good services. They provided the good deal for of 3 years oil changes for $249. They provided the good deal for of 3 years oil changes for $249. More

Understood some had good experiences. Mine was not. Honest feedback: - Artificially prolonged sales process. 2-3 hours, just to wear you down before you get to paperwork when hard sellin Mine was not. Honest feedback: - Artificially prolonged sales process. 2-3 hours, just to wear you down before you get to paperwork when hard selling on warranties and prepaid service agreements starts. Unfortunately said yes to a few this time. Other brands/dealers get you in/out in far less time, and they accept a "no" for service contracts. - Service department very bad. Received my car back from annual service with SOS warning light on. Service representative (Wayne Hong) extremely defensive and unhelpful, trying to blame the issue on me rather than showing accountability. - Check at home - technician had forgotten to re-connect the loudspeaker for SOS call system after replacing the cabin air filter. Either lazy or overworked, or both. - Cancelling the prepaid service agreement through Autonation a protracted (8 weeks) and unfriendly process. Partial refund they gave was a loss on me. My bad for signing in the first place. All in all, not sure if this is Autonation or BMW Mt View specifically, will definitely never go there again. More

Great friendly and attentive service. Fair assessment. Wait time is short. Felt like a valuable customer Fair assessment. Wait time is short. Felt like a valuable customer More

I travel to BMW of Mountain View for the customer service. Every time they have done an excellent job getting my car in and out quickly, washed nicely. They listen and follow up on issues, communicat service. Every time they have done an excellent job getting my car in and out quickly, washed nicely. They listen and follow up on issues, communicating well with customers and the team there so everyone knows what is needed to make the experience a positive, pleasant one. The waiting area is clean, spacious with a nice view out the windows as you wait, quiet so you can work and concessions like snacks, coffee, tea. Thank you BMW Mountain View for doing things right! More

I had a truly wonderful service experience at BMW of Mountain View. My service advisor Shivam Kumar was exceptionally kind and professional. He took the time to clearly explain all the work that would b Mountain View. My service advisor Shivam Kumar was exceptionally kind and professional. He took the time to clearly explain all the work that would be performed on my car and offered thoughtful suggestions, including a great tip on how to save money by pre-paying for oil changes based on how long I plan to keep the vehicle. I also want to give a shoutout to Andrew from the loaner car department. He was fantastic—very helpful and took the time to walk me through how everything worked in the loaner car. Overall, the level of customer service and attention to detail was outstanding. Thank you for making the process so smooth and pleasant! More

My service advisor, Kevin Loftus went above and beyond to address my needs. Knowledgeable, courteous and helpful with easy manners and great smile, from begining to end. Thank you. address my needs. Knowledgeable, courteous and helpful with easy manners and great smile, from begining to end. Thank you. More

The service at the BMW of Mountain View is excellent! The advisors are cordial and helpful. The staff and the Loaner Department personnel are patient and willing to help. The service was fast. I’m ha The advisors are cordial and helpful. The staff and the Loaner Department personnel are patient and willing to help. The service was fast. I’m happy with the recent repair job done at this facility! More

Good quality and fast. Everything is in time. No wait. Good transportation. No need to do extra jobs. Everything is in time. No wait. Good transportation. No need to do extra jobs. More