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BMW of Mountain View - Service Center

Mountain View, CA

4.7
623 Reviews

623 Reviews of BMW of Mountain View - Service Center

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October 02, 2023

The service advisor Marc Nappi is very professional. The service is thorough and was completed in timely manner. Great service. Highly recommended. More

by J Zhu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Nappi
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Oct 05, 2023 -

BMW of Mountain View responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 01, 2023

I took my 650 in for service and had an amazing experience. I was very pleased with the service received from Justin Wyatt, excellent customer service I highly recommend him. More

by vgamboa25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Wyatt
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Oct 02, 2023 -

BMW of Mountain View responded

Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 26, 2023

I like the video walk-throughs, service advisors are excellent and knowledgeable. It’s easy to drop the car off and pick it up. More

by bl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Osello
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Sep 28, 2023 -

BMW of Mountain View responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

September 26, 2023

Branden was great and took care of the recall and extra work under warranty— all for free!! More

by Bimmer girl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Branden
Report | Print
Sep 28, 2023 -

BMW of Mountain View responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

Sep 28, 2023 -

Bimmer girl responded

Branden was great and took care of the recall and extra work under warranty— all for free!!

September 26, 2023

I was satisfied with the way BMW MountainView took care of my BMW 5 Series. Very thorough on checking out the issues of my car. Kyle provided me timely updates when my car will be ready. I will definitely More

by Joanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Sep 28, 2023 -

BMW of Mountain View responded

Hi Joanne, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

September 19, 2023

Dealership always performs service on time with quality! ! Excellent service by Wayne Chan!! I bought my last BMW here and highly recommend them!! More

by wldewald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Chan
Report | Print
Sep 22, 2023 -

BMW of Mountain View responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 19, 2023

Prompt and professional service, no pressuring or haggling for extra service. Provided good recommendations and explanations for the inspection More

by ts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Sep 20, 2023 -

BMW of Mountain View responded

Hi, we are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.

September 18, 2023

Excellent service and support by my consultant Wayne Hong. A relaxing experience and [eace of mind. More

by NKH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Hong
Report | Print
Sep 22, 2023 -

BMW of Mountain View responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

September 18, 2023

There is a great service here and Kevin Loftus did a great job for his customers. I feel very satisfied and comfortable More

by Annie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Loftus
Report | Print
Sep 22, 2023 -

BMW of Mountain View responded

Hi Annie, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

September 18, 2023

Wayne Chan consistently goes above and beyond to provide customers with excellent service and care. He listens and follows through. He's why I keep coming back! More

by KP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Chan
Report | Print
Sep 20, 2023 -

BMW of Mountain View responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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