BMW of Mountain View - Service Center

Extremely helpful in my purchase of my lease to purchase transaction. BMW of Mtn View fixed a roof rattle that my previous dealership kept blowing off. Thx B MW M. V. transaction. BMW of Mtn View fixed a roof rattle that my previous dealership kept blowing off. Thx B MW M. V. More

Kevin Tran was very professional and helpful! He explained what services needed to be urgently done vs what could wait. Excellent communication and customer service. He explained what services needed to be urgently done vs what could wait. Excellent communication and customer service. More

They did a good job, but car wasn't washed or vacuumed on mentioning they got it done however it was not up to the mark mentioning they got it done however it was not up to the mark More

I was there for maintenance service. Specifically, I asked about extended care service packages and the extended warranty packages. The adviser Kevin was very patient and explained every Specifically, I asked about extended care service packages and the extended warranty packages. The adviser Kevin was very patient and explained everything about the packages, including the included services, prices and recommendations. It was very informational and helpful! More

Clear communication and accurate price quotation. Speed of service to replace my wiper blades was fast. Speed of service to replace my wiper blades was fast. More

Booked for an issue with my i4 two weeks in advance. Was called a few days before saying service is not needed even though I specified it was for a sunroof issue and inspection On the day, was told th Was called a few days before saying service is not needed even though I specified it was for a sunroof issue and inspection On the day, was told there are not enough EV certified techs and it could take up to a week, despite giving lots of notice with the booking… on the plus side they manage to squeeze it in and it was “done” within 2 days. “Done” because the issue was gone on the day I got the car back, but came back the day after. Seemed like a quick fix to get me out of the door. More

Service rep Wayne Chan was great. Identified our problem (rodents) and got the wiring fixed and service done same day. Identified our problem (rodents) and got the wiring fixed and service done same day. More

Excellent service, really appreciated the video walkthrough that was shared, and the Lyft pickup/dropoff that was arranged, too. walkthrough that was shared, and the Lyft pickup/dropoff that was arranged, too. More

I wanted to have my car serviced but, after waiting for nearly an hour beyond my service appointment time, the dealer was unable to properly book my car in and I had to leave without my car being serviced nearly an hour beyond my service appointment time, the dealer was unable to properly book my car in and I had to leave without my car being serviced at all. My service advisor was late to work, so I had to wait til he arrived. Then, he was unable to enter my car’s service into their computer. Apparently, no other service personnel tried to help him. After much time had passed, I gave up waiting. The service advisor had no idea what was wrong, so I left without any service being performed. Additionally, he was unable to answer an important question I had about the service and never bothered to check with anyone else in the service department. More

Kevin worked for my car and he was very kind and patient to listen and comment on my concerns. Also he suggested all possible ways I could take. Very pleasant experience to work with and he made all the ser to listen and comment on my concerns. Also he suggested all possible ways I could take. Very pleasant experience to work with and he made all the service processes on right way and time. Felt very comfortable. Also helped me to schedule next visit and introduced all the convenient ways to reach the service of BMW Mountain View. Very clear and efficient communication with customer level. Hope to continue to work with Kevin Tran. More