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BMW of Mountain View - Service Center

Mountain View, CA

4.7
631 Reviews

631 Reviews of BMW of Mountain View - Service Center

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September 26, 2023

I was satisfied with the way BMW MountainView took care of my BMW 5 Series. Very thorough on checking out the issues of my car. Kyle provided me timely updates when my car will be ready. I will definitely More

by Joanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Sep 28, 2023 -

BMW of Mountain View responded

Hi Joanne, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

September 26, 2023

Branden was great and took care of the recall and extra work under warranty— all for free!! More

by Bimmer girl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Branden
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Sep 28, 2023 -

BMW of Mountain View responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

Sep 28, 2023 -

Bimmer girl responded

Branden was great and took care of the recall and extra work under warranty— all for free!!

September 26, 2023

I like the video walk-throughs, service advisors are excellent and knowledgeable. It’s easy to drop the car off and pick it up. More

by bl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Osello
Report | Print
Sep 28, 2023 -

BMW of Mountain View responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

September 19, 2023

Prompt and professional service, no pressuring or haggling for extra service. Provided good recommendations and explanations for the inspection More

by ts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Sep 20, 2023 -

BMW of Mountain View responded

Hi, we are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.

September 19, 2023

Dealership always performs service on time with quality! ! Excellent service by Wayne Chan!! I bought my last BMW here and highly recommend them!! More

by wldewald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Chan
Report | Print
Sep 22, 2023 -

BMW of Mountain View responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 18, 2023

There is a great service here and Kevin Loftus did a great job for his customers. I feel very satisfied and comfortable More

by Annie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Loftus
Report | Print
Sep 22, 2023 -

BMW of Mountain View responded

Hi Annie, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

September 18, 2023

Friendly and efficient service! Prompt turnaround and no unnecessary sales pitch! Easy to deal with. Great service including the loaner vehicle! More

by Amit Sarkar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin and Ivy
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Sep 20, 2023 -

BMW of Mountain View responded

Hi Amit, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 18, 2023

Excellent service and support by my consultant Wayne Hong. A relaxing experience and [eace of mind. More

by NKH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Hong
Report | Print
Sep 22, 2023 -

BMW of Mountain View responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

September 18, 2023

Wayne Chan consistently goes above and beyond to provide customers with excellent service and care. He listens and follows through. He's why I keep coming back! More

by KP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Chan
Report | Print
Sep 20, 2023 -

BMW of Mountain View responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

September 15, 2023

Probably need to lower my expectations with BMW. I was somewhat upset when picking car up, it was indicated that there was a backup with washing cars. It did take them awhile to bring the car upfr More

by gmillman58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hugo Cardenas
Report | Print
Sep 18, 2023 -

BMW of Mountain View responded

Hello, We appreciate you taking the time to leave us a response, If you'd like, please contact our General Manager at (650) 200-0149. We'd appreciate the chance to make your experience a positive one.

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